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GlassesUSAReviews 3,819

2.1

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.

service
845
value
594
shipping
622
returns
369
quality
508
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14,120 reviews

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New Jersey
1 review
0 helpful votes
Follow Neil L.
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How on earth can you beat a quality pair of glasses- with your prescription lenses, mind you- for very often less than $40? You can't! Choose from hundreds of styles, upload a photo of yourself to try them on virtually, enter your prescription, and voila. The simplest, most rewarding glasses-shopping experience on earth. Highly recommended.

Date of experience: March 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Neil,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.

Thank you for taking the time to post a review.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

New Mexico
1 review
0 helpful votes
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Bad service
March 4, 2019

I was given a code that doesn't work and no one has helped me even though I emailed twice. Not satisfied at all...

Date of experience: March 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Frankie,

We are sorry to hear that you encountered difficulties while placing your order with the store credit code. Your store credit code appears to be active and should work.

Our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site and would be happy to assist you.

Yours truly,
GlassesUSA

Maryland
1 review
0 helpful votes
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Would not allow return of frame-only purchase regardless of the fact that they were new, unused, and neverworn condition. Bounced me around between customer service and returns 4 or 5 times just to return to the 'outside 14 day' return policy. Rigid policies - not customer centric.

Date of experience: March 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Pat,

We are sorry to hear that you exceeded our 14 day no questions asked return period. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Our Service Manager will contact you directly.

Yours truly,
GlassesUSA

Massachusetts
1 review
0 helpful votes
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Delivery time long
March 4, 2019

I ordered glasses and It took them 2 weeks to even process my order and i had to call three times to find out why. Then another 2 weeks to send it out with little to no information on the status.

Date of experience: March 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Hugo,

We are sorry to hear that your glasses did not arrive as quickly as you were expecting. Our Service Manager will look into the details of your order.

We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.

Yours truly,
GlassesUSA

Washington
1 review
0 helpful votes
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Ordered a pair of glasses a couple of months ago. Got the glasses but I was dissatisfied. So I sent them in for an exchange. Got the new pair but they just weren't for me. So I initiated a return for a refund. They sent me an email saying I would have to wait 2 days to hear from their returns department, but on that email was the order number from my first pair of glasses, not the second. Took me a day to figure that out. Last Tuesday, I entered the proper order number onto their website and didn't get the return label, the website message read that someone was going to get in touch within two days. That was four days ago. I just got off the phone with a customer representative who said that no one can speak to me from the returns department. So she sends me another email that says that someone was going to get in touch with me within, you guessed it, two days.

So I am still waiting to hear back from their return department.

Date of experience: March 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Gary,

We are sorry to hear that you did not receive the shipping label in a more timely fashion. We're glad that you have now received it.

At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.

Yours truly,
GlassesUSA

Oklahoma
1 review
0 helpful votes
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New Glasses
March 4, 2019

Very good - better than i expected.

If you want me to do a review, don't expect to me need 100 character

Thanks
Samuel King

Date of experience: March 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Samuel,

We're happy that you enjoyed shopping on our site. That is worth more than a 100 characters.

Thank you for choosing GlassesUSA.com.

Yours truly,
GlassesUSA

Minnesota
1 review
0 helpful votes
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Fix your form
March 5, 2019

Don't send me to the bottom of the page every time I change one box in the 'fill in your prescription area'. I have five goddamn boxes to fill out, I'll place my order once they're the glasses that'll let me see.

Date of experience: March 1, 2019
Washington
1 review
0 helpful votes
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As stated above, once I reached someone, it was fine. My first 3 calls were dropped. You need a new phone system.
And, your LIVE CHAT is horrible, stopped chatting midway.

Date of experience: March 1, 2019
Wisconsin
2 reviews
0 helpful votes
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Happy customer!
March 5, 2019

I'm very pleased with my first ever purchase online for prescription eyeglasses, from Glasses USA. The frames are excellent quality. The prescription came out perfectly, and the frames fit very well. I will definitely use the site again.

Date of experience: March 1, 2019
Michigan
1 review
0 helpful votes
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I wanted to love my glasses so much but the left temple/sidearm piece was twisted prior to its attachment to the main frame; essentially already defective. It was such an obvious error that I'm disappointed your Quality Check Technician didn't catch it. Sadly, I'll be returning my glasses.

Date of experience: March 1, 2019
Virginia
2 reviews
0 helpful votes
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Easy
March 4, 2019

It was quick and easy. I would use again. This mandatory review is annoying and I wish I could just leave! Let me go! Let me go!

Date of experience: March 1, 2019
Florida
2 reviews
0 helpful votes
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Lens is coated differently.
March 4, 2019

When I wash my glasses the spray solution I use does not act the same on both lens. The right lens beads up the solution and the left lens seems to disburse equally over the lens. I am wondering if the coating on one of the lens is different than the other.

Date of experience: March 1, 2019
Illinois
1 review
0 helpful votes
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Great
March 4, 2019

Great prices, would have cost me double at a nearby eye place. Really hope the quality of the glasses itself hold up but other than that i am very excited to try out these glasses

Date of experience: March 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Alessandra,

We're happy to hear how much you enjoyed shopping on our site and delighted that you saved yourself a lot of money on our great selection of affordable eyewear.

Thank you for choosing GlassesUSA.com.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Alabama
1 review
0 helpful votes
Follow Callie M.
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I was scared to order glasses online, but the mirror option where you can upload a photo and virtually try on glasses was incredibly helpful, AND nearly true to size! When I made my order, I had no idea how much I was going to love my new glasses. I'll be using GlassesUSA more in the future.

Date of experience: March 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Callie,

We're thrilled that you love your new glasses and happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Florida
1 review
0 helpful votes
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Fantastic!
March 4, 2019

Being able to get spares for my eyeglasses, sunglasses and a sunglass clip-on, all for under $50! How do they do it? I love all my new frames!

Date of experience: March 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Sirgia,

We're delighted that you love your new glasses.

Thank you for choosing GlassesUSA.com and for posting a review. We appreciate it very much.

Yours truly,
GlassesUSA

Massachusetts
1 review
0 helpful votes
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Bad
March 4, 2019

Slow internet, keeps refreshing so I can't put my prescription in. Continuing to delay the process and won't let me order my glasses and enter my prescription. Very frustrating

Date of experience: March 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Nikole,

We're sorry to hear that you experienced difficulties while placing your order. If you require any assistance from our service representatives, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.

Thank you for choosing GlassesUSA.com.

Yours truly,
GlassesUSA

Texas
1 review
0 helpful votes
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Great price, poor quality
March 4, 2019

Although the glasses came at a great price I haven't even been able to wear them. They are crooked, uncomfortable, and made from cheap materials that wont adjust.

Date of experience: March 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Katherine,

We're sorry to hear that your glasses did not meet your expectations. That is why we offer a 14 day no questions asked return policy.

If you require any assistance from our service representatives, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.

Yours truly,
GlassesUSA

New York
1 review
0 helpful votes
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Smooth purchasing site
March 4, 2019

This was my first experience with GlassesUSA. It was interesting to view glasses online and even upload a photo to 'try them on'. The pricing is fair and a good value compared with most chain stores.

I like the glasses I received.

Date of experience: March 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Sharon,

We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Georgia
1 review
0 helpful votes
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Great improvement
March 4, 2019

Love my new glasses. My old glasses fitted by a professional had too small a visual field in bifocals. Can see much better and more conveniently now.

Date of experience: March 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Ernest,

We're delighted that you love your new glasses.

Thank you for choosing GlassesUSA.com.

Yours truly,
GlassesUSA

Florida
2 reviews
0 helpful votes
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Efficient and smooth
March 4, 2019

It was easy to choose, order and receive the glasses. The price was great. I would definitely use them again.

Date of experience: March 1, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Hope,

We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you found the ordering process fast and easy.

Thank you for choosing GlassesUSA.com.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States