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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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Returned the glasses which was very easy and smooth. Looking for the Amelia purple frames which are currently out of stock. That's all I want. Wondering when back in stock if ever
First, I love how inexpensive this place is. You might get just what you pay for though.
My first pair was great.
A couple years later, the pair I ordered had to be replaced because the prescription was off. The replacement was fine.
A couple years later (now), the same thing happened, but the replacement was still wrong. They're having trouble getting the optical center right, which makes my eyes need to cross vertically in opposite directions. I asked them to address this in the replacement pair, but though somewhat improved, it was still significantly off. Replacing them takes so long, and I just don't trust they'll get these right.
For context, I really don't have a difficult or complex prescription.
Dear Edward,
We are sorry to hear that you experienced difficulties with your most recent orders. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
I have purchased several pairs of eyeglasses and sunglasses here and have yet to be disappointed. The product is always well made and the process for making the glasses is always the length described
Dear Silas,
We're very happy to hear how much you love shopping on our site and delighted that you love all your glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Easy to use service... excellent price/value. Takes a bit of surfing to master the website but very cool to upload your picture and see how frames look on you. Try it... you'll like it!
Dear Susan,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I've purchased several pairs of glasses over the years from GlassesUSA. I've always been very happy with the quality and service. The frames are stylish and reasonably priced and the lenses have been high quality and perfectly accurate with the prescription. Sometimes the wait time is longer than I'd prefer but I can live with that.
Dear Sharon,
We're thrilled to hear how much you continue to enjoy your shopping experience on our site and delighted that you love all your glasses.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Very bad quality
Worse was your horrible customer service.
Made me work so hard to prove I mailed them back.
Dear Afsy,
We're sorry to hear that your shopping experience with us did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we do apologize.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Don't know yet. Doctor's office confirmed script with positive numbers in Spherical. Don't know about rating but using your online order system is easy. Thank you.
Dear Michael,
We're happy to hear that you enjoyed your shopping experience on our site. If you are not satisfied with your glasses, we do offer a 14 day no questions asked return policy.
We hope that you will love your new glasses.
Yours truly,
GlassesUSA
Always love my glasses and they always have great deals on this site! Love the feature to try on the glasses.
Dear Jazlyn,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Super easy and 1/3 of the price the optometrist was charging. We will be back to use GlassesUSA for all of our families glasses!
Dear Edithe,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you found the ordering process fast and easy.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit to purchase glasses for the rest of the family.
Yours truly,
GlassesUSA
Using an existing Rx, when I got the glasses, something was off. I couldn't see properly. Don't know if the Rx was wrong, or if they just didn't have the "sweet spot" where my pupils needed them. Sent them back for a refund.
Dear Mine,
We're sorry that you encountered problems with your glasses. That is why we have our 14 day no questions asked return policy.
If you require any assistance, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
All of my glasses are from here: readers, distance and sunglasses; as a customer of several years' standing, I have much to kvell about. Broad election, good prices (especially sales), the Try-them-on function that lets me see how they'll look on my face. Couldn't be more pleased; eyewear shopping changed from being a dreaded task to something fun when I started going this route. I also very much appreciate the superb email communication at every step of the way, from 'received your order' through 'your glasses are enroute and will arrive on -'. With complete confidence have recommended GlassesUSA to family & friends.
Dear MIr,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
This went very smooth. In the past making a change in width was a bit slow, but effective. A real value.
Dear Craig,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found another pair of great glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I got two pair of glasses one the buy one get one free deal. The free pair was perfect but the ones i bought just would not stay on my face no matter how much i adjusted them and for some reason the prescription seemed to stop half way down the lens. So if i looked down everything was blury. So i returned them for a pair exactly like the free pair just a different color. And while they returned my glasses no problem it was like pulling teeth to get the $23 dollar difference between the two refunded. After emailing and calling for weeks i finally got the refund back though. I feel like if i had not been so persistent i would have never seen that $23. All inn all, it was not a terrible experience just customer service could be better at getting things handeled but not so bad it has deterred me from wanting to use them again. Be in mind though, if you have a strong prescription like mine the be ready to pay way more than the original starting price for your glasses bc the lenses will be a bit pricey. But i have yet to get a singel scratch bc of the scratch proof coating, and i am by no means easy on my glasses. So, its definitely worth it.
Dear Emily,
We're delighted that you love your new glasses and apologize for any misunderstanding regarding your refund. We are happy that everything has been resolved and look forward to your next visit.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Site was very easy to use and navigate. Selection was huge. Even uploading the script was a piece of cake. And when my daughters new glasses came - she loved them. The fact I paid half of what I would have elsewhere - that made me ecstatic!
Dear Michael,
We're delighted that you enjoyed your shopping experience on our site and thrilled to hear how much your daughter loves her new glasses.
Thank you for taking the time to post a review and we look forward to your next visit.
Yours truly,
GlassesUSA
It is nice to purchase nice glasses at a fair price. My glasses were a shown and the quality was amazing. I will purchase again and would recommend to a friend.
Dear Stacey,
We're happy to hear how much you love your new glasses and our great, everyday low prices.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I bought two pairs of glasses, and the quality of the frames, as well as the lenses make no difference with those much more expensive on the glasses store.
Dear Gerardo,
We're pleased to hear how much you love your new glasses.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Wasn't sure with online and not being able to try them on, needed new glasses that were available quick and not to expensive. I love my GlassesUSA.
Dear Kelsey,
We're delighted that you enjoyed your shopping experience on our site and glad that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
This was my first experience ordering glasses online, and I admit I was a little concerned that the glasses would be cheap. And although the cost to me was minimal the glasses were not cheap. They're very nicely done in a nice case and arrived in pristine condition. I am considering ordering another pair with bifocals. Good price, good quality, reasonable shipping time. An excellent experience!
Dear Pamela,
Thank you for choosing GlassesUSA.com for your first online purchase of eyewear. We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I've bought about 7 pairs of glasses from them. Each time is super easy and convenient and very affordable. I have a pair of glasses for every occasion, it's awesome and I always look forward to my next new pair from them.
Dear Amanda,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
I received the same warped frames after returning them for an exchange and I never received a shipping label, after multiple phone calls and emails, to return the frames for a store credit. I'll never buy from GlassesUSA again and will be sure to tell others of my experience.
Dear Tiffany,
We are sorry to hear that you encountered problems with your glasses.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Margaret,
We are glad that you enjoyed an easy return process. The Amelia frames will be back in stock but it may take another 2 months before they are available. We suggest you check our site from time to time.
If you require any assistance from our service representatives, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA