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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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I really find it necessary to have the try on feature and you guys have a good one! I switched to your site because the other one I purchased glasses through a couple years ago no longer has that feature. I'm anxiously awaiting my new glasses! Yay! Thank you! :)
Great options to look through, and its so nice you can 'try them on'! Im looking forward to receiving my order! Thanks!
Dear Emily,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I have lost my glasses and needed new, affordable ones ASAP. I was able to order while working from home and watching my two little ones and it was the easiest process!
Dear Carol,
We're happy that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Pretty easy to order! Can't wait to get these. I'll let you know more after I receive, as I've never ordered glasses online before!
Dear Debra,
Thank you for choosing GlassesUSA.com for your first online eyewear purchase. We glad to hear that you found the ordering process easy and convenient.
Enjoy y our new glasses.
Yours truly,
GlassesUSA
Love getting it my glasses here easy cheap and convenient. Great styles and great promos. Second time buyer
Dear Kathy,
We're happy that you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear and promotional discounts.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Rose was the best explaining everything. Great customer service and great customer experience! Highly recommended to others. I will be a repeat customer.
Dear John,
We're pleased to hear how much you enjoyed your shopping experience on our site and delighted that our service representative, Rose, was very helpful.
Thank you for the 5 star rating.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Super easy love that they let you know about coupons before check out. Will be using in the future again!
Dear Krysta,
We're happy that you enjoyed your shopping experience on our site and delighted that you loved our promotional discount coupons.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Awesome very easy and cost efficient. Easy website to navigate as well I will definitely recommend and come back to use this site in the future! Thank you so much for awesome glasses.
Dear Valeria,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great so far, I have not received the product yet. I like the fact they can be returned if I dont' like them.
Dear Noreen,
Thank you for choosing GlassesUSA.com. Our 14 day no questions asked return policy is quick and easy should you not be satisfied with your new glasses.
We appreciate your review very much.
Yours truly,
GlassesUSA
Good experience with the purchase. I will only ever see glasses.com on other sites I visit for the next several days due to the sleazy ad partner setup.
Dear Steve,
We're happy that you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Super easy to do. Happy with the price and discounts for cheap lenses. 1 pair of single vision would have been $124 at the store!
Dear Blake,
We're delighted to hear how much you enjoyed your shopping experience on our site and happy that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
This is the first time that I am ordering from here... excited to receive them. Hope I like them because if I do, I will order more.
Ordering was so easy!
Thank you. :)
Dear Joanne,
Thank you for choosing GlassesUSA.com. We're glad that you enjoyed your shopping experience on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I bought 2 pairs and I did try on at home, I didn't like how one paired looked on me so I returned it. It was a quick process. I decided to try again and see if I could find glasses that would have better lenses. There was a great sale for buy one get one so I took advantage of buying 2 pairs! I'm excited to try them on!
Dear Lisette,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found our return process quick and easy.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I love that i was able to get a decent pair of glasses for under $50 with express shipping. I am excited to try them. It wasn't easy to determine which glasses met the criteria for the 65% off. If these glasses are great like the reviews I will definitely order again.
Dear Shawna,
We are happy to hear that you love our great selection of affordable eyewear. For more information about our sales and promotions, please click on the following link: https://www.glassesusa.com/coupons-and-promotions
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Loved being able to see what my glasses look like on me and also the great price. I took pictures of the runner ups whith my phone and reviewed them on my phone to make the final selections.
Dear Claudia,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Ordering was quick and easy. The selection was larger than I thought it would be and the buy one get one offer solidified my order.
Dear Richard,
We're delighted to hear how much you enjoyed your shopping experience on our site and happy that you loved our buy one get one free BOGO promotional offer.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great! I cannot wait until my glasses arrive! Hopefully all the measurments are correct. I appreciated the coupon as well, very affordable glasses
Dear Sisney,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Poor customer service. I explained that I had received wrong discount. She told me it was my fault. She belittled me and made me feel bad. She wouldn't let me speak to supervisor. Glasses hadn't been sent. I no longer wanted to deal with a business that hat has such little respect for me. I asked to cancel order. She said I couldn't do that. I have a business and would never treat people this way.
Dear Nan,
We are terribly sorry to hear about your experience. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we do apologize.
We want to thank you for bringing this issue to our attention and looking into the matter. We are always looking for ways to better our service, and your feedback is an invaluable part of the process
Yours truly,
GlassesUSA
It has been good but I don't know the further process. The chat box was good as well. I am hoping to get my right prescription now
I love using this website and ordering form here. A friend of mine recommended it to me, and I love how easy it is to find lenses that are best for you.
Dear Jaden,
We're happy that you enjoyed your shopping experience on our site and delighted that you found our site easy to navigate.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robin,
Thank you for choosing GlassesUSA.com. We're glad that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA