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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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I found more than 1 pair I love at great prices. I'm pretty picky and yet I still found more than 1 pair that looks great.
I have worn Rx glaasses forever-I cannot see how this firm can -and or will-service their own product. I asked and was told by some invisible typeist "We do not supply these(service) functions.
Who puts in lenses that fall out-who fixes ill fitting temple pieces?
I think these folks need to think out their system. It is like offering cut rate medicine as long as you operate on yourself--they will give the "instructions" but you must wield the "knife"...
Dear Martin,
We are sorry to hear that the response you received from our service representatives did not meet your expectations. As we are an online eyewear retailer, we do not provide repair services. We stand behind our product and if you are not satisfied, we do offer a 14 day no questions asked return policy for refund, exchange or store credit. In addition, we do provide a 365-day Manufacturers Warranty.
With regards to proper fitting frames, we do provide information on our site on how to choose a correct frame size and a tutorial on frame adjustments.
You can check out a few simple adjustment techniques by following this video: https://www.youtube.com/watch?v=3yAF85mAWUY
It is important to keep the frame size in mind when looking for a new pair of glasses. You can determine the size you need by checking the size of the glasses you are currently wearing. To locate the dimensions of your existing frames, you can check the inside of the temples (or arms) for a set of three numbers. Please check out our video describing how to read the dimensions printed on your frame: https://www.youtube.com/watch?v=X60zIujqMbc
When you have determined the dimensions of your current frames, you will be able to compare them to the measurements listed under each frame’s product description. Please note that when comparing your dimensions to those on the website, the temple amount should remain about the same. However, the Lens Width and the Bridge amount can be within two millimeters above or below your current measurements. Each frame on the website comes in the one size listed.
If you require any further information, please do not hesitate to contact our Service Manager at service@glassesusa.com.
Yours truly,
GlassesUSA
I am a disabled veteran and get glasses for free with VA. The wait is forever with them, they refused to use a prescription I paid for and instead want to send me out somewhere else with a time delay of more than 3 weeks. I paid for my own exam ad with GlassesUSA I can afford to buy my own glasses and not rely on slowpoke VA anymore.
Dear Gabriel,
We're happy to hear how much you enjoyed the convenience of shopping on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Great quality and great price. This is my 5th pair i've bought from here, and i will be buying more...
Dear Justin,
We appreciate your ringing endorsement. Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I love my crazy perfect USA glasses now I am getting reading glasses and will come back again for more distance glasses. Thank you
Dear Claudia,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site and delighted that you love your glasses.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
I bought 2 pair of glasses with progressive lenses. One pair was ok, but the other had mismatched the correction in the lenses so that when I could see well out of one eye; I could not out of the other. Their return policy is only 14 days and I missed it, so they would not correct the problem and I had to throw the glasses away as they were useless. Try another company. Zenni and Warby Parker have much better customer service.
Dear Steve,
We are sorry to hear that you experienced a problem with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and have begun production on a replacement pair of glasses for you.
Our Service Manager has sent you an email with the order details.
Yours truly,
GlassesUSA
Liked the choices and value, thanks for the new customer discount! I'll be back to purchase a second pair soon, I'm sure.
Dear Jenee,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Was simple to place order after deciding on frames... uploaded my script. Simple! Waiting on glasses to arrive now...
Dear Mrs. R.,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
This was a great and easy experience, was able to find what I needed at very reasonable prices. I will definitely come back next time I need glasses.
Dear Mandi,
We're glad that you enjoyed your shopping experience on our site and pleased to hear that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Great deal and perfect timing as my old glasses broke. Although checkout with shipping and billing address was tricky. This was so easy and a very efficient service!
Dear Parker,
We're happy that you enjoyed your shopping experience and pleased to hear that you found ordering glasses on our site easy and convenient.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Affordable and Easy. And I didn't even use my insurance. They are always on time and even though my lens is thin, the glasses are quite durable.
Dear Milalula,
We're glad that you enjoyed your shopping experience on our site and pleased to hear that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Never ordered glasses online before, seemed pretty easy. I really liked the fact that I could virtually try on every pair because I have small facial features and a lot of glasses look way too big on me. Would definitely buy from this site again and would recommend to others, seemed pretty painless.
Dear Stacie,
Thank you for choosing GlassesUSA.com for your first online eyewear purchase. We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
If any of you are considering doing business with GlassesUSA.com you should not. I placed an order yesterday that included all of the information that was requested including a screen shot of my prescription. This morning I received an email saying that I didn't submit my prescription. When i went to the website it wouldn't allow me to log in. Wrong email and/or password. When I entered my email address to reset my password I never received the email enabling me to reset so I tried their chat line. It took forever for a response and when I did get one, the tech gave me an address to send the prescription. I did exactly what was asked and they didn't get the prescription.So at this point, I couldn't reset my password and I couldn't satisfy their request for my prescription. The tech told me to resend it but I did not. I told her that I was doubting their ability to fulfill my order as the customer service was so poor. When I asked how to cancel the order she provided a link where I filled out all of the necessary information. I'm still waiting for a confirmation and quite frankly I doubt that I will get one. Now i'm expecting that they will charge my credit card and I will not get my glasses creating yet another problem for me. Do yourself a favor and avoid this company at all cost and feel free to share this post with your friends so that they can avoid them as well. I haven't experienced this level of incompetence in a long time. Pathetic!
Dear Roger,
We are sorry to hear that you encountered difficulties while placing your order. We have received your prescription and are eager to begin producing your glasses.
Our Service Manager has sent you an email to assist you personally.
Yours truly,
GlassesUSA
Just Great! Needless to say more about this company. I ended up purchasing 3 pairs instead the one I was thinking. Great selection
Dear Gilson,
We're happy that you enjoyed your shopping experience on our site and pleased to hear that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy peasy... so far. Haven't received the glasses yet so...? Bought the bare bones minimum so I could test the process, quality, etc.
Dear John,
Thank you for choosing GlassesUSA.com. We're delighted that you enjoyed your shopping experience on our site and pleased to hear that you found the ordering process very easy.
We appreciate your review very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
With the try-it-on feature, I was able to see what various frames would look like on my like I was in a store, but then there is the added benefit of being able to sort for the feature I want that you can't get at the store.
Dear Angela,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy and convenient way to order prescription glasses. Before ordering you should now the glasses size nose bridge, temple length and pupillary distances
Dear Carol,
Purchasing eyewear online should be easy and convenient. We're thrilled that you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Web site easy to navigate. Love the idea of them recommending different new frames for me to look at after they saw that i was not going to purchase the current frame that i was originally viewing. With them having so many frames, the idea of them picking out frames styles like what I like saved me so much time. I ended up buying two pairs of the same style, but, in different colors.
Dear Ginger,
We're happy that you enjoyed your shopping experience on our site and delighted that we could make choosing a frame from our huge selection much easier for you.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Very user friendly
Affordable
Large selection to choose from
Just try it out for yourself and reap the benefits
Dear Latosha,
Thank you for choosing GlassesUSA.com. We're delighted that you enjoyed your shopping experience on our site and pleased to hear that you loved our great selection of affordable eyewear.
We appreciate your review very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alexander,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA