On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
Instant Feedback
We monitor reviews for authenticity
The glasses have not yet come. I suspect they're lost in transit and if anyone reads this please help.
I Just love everything about this company, any issues they handle right away. I have about about 10 pairs myself and about 4 pairs for my daughter.
Dear Kimberly,
Thank you for the ringing endorsement. We’re delighted that you and your daughter love all the glasses that have been purchased from our site and appreciate your review very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Slow delivery is the only negative comment I have. The glasses are excellent and very lightweight. Frame colors do not match the web colors you have chosen but are close.
Dear Kurt,
We are sorry to hear that your glasses did not arrive within the timeline that you were expecting. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We're happy that you are enjoying your new glasses and appreciate the 5 Star rating.
Yours truly,
GlassesUSA
The left arm screw was stripped out. Now the arm is loose and the glasses are slipping off my nose. Seems to always be a weak point for glasses. Other than that, I like them. Delivery seemed to be a little stretched out.
Dear James,
We're sorry to hear that you have experienced problems with your glasses. In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.
Our Service Manager has sent you the warranty store credit towards a replacement pair of glasses. The store credit can be used with our promotional discount coupons.
If you require any further assistance, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
They were slow and when the glasses finally arrived they were wrong. I had sent them emails explaining that I wanted transitional lenses and when they came there was no correction at all
Dear Sandra,
We're sorry to hear that you experienced a problem with your glasses. It appears that you ordered single-vision lenses instead of progressive lenses. We have issued you a store credit so that you can reorder your glasses with progressive lenses.
If you require any further assistance, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
I ordered glasses and had some issues with delivery. After several calls and emails to the customer service center that is not in the USA, (glasses USA NOT IN THE USA) the issue was not resolved. Every time I called I was told something different and was never offered a solution. When I FINALLY got the glasses they were decent for the price, no complaints. But the customer service was one of the worst experiences I have had. So as long as you have no issues and don't have to deal with customer service then order... worst customer service EVER... seriously EVER...
Dear Amanda,
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Glasses described were as delivered, on time and of good quality. I would recommend GlassesUSA as a source of good quality glasses at reasonable prices.
Dear Diane,
We're thrilled to hear how much you enjoyed shopping on our site and delighted that you love your new glasses.
Thank you for choosing GlassesUSA.com and for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Glasses are very uncomfortable! Have had adjustments but still barely able to wear them. They hurt the bridge of my nose something terrible!
Dear Nena,
We are sorry to hear that the bridge of the frame you had ordered does not fit you well and that the adjustments you have attempted did not remedy the problem. That is why we have a 14 day no questions asked return policy.
You can check out a few simple adjustment techniques that you can perform yourself by following this video: https://www.youtube.com/watch?v=3yAF85mAWUY
If you have any questions, feel free to contact us. We’re here for you 24/7, at 1-844-244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
The experience was good but the glasses looked as if they were for a child. I don't have a hundred characters to enter therefore is shouldn't be necessary.
Dear Ada,
We are sorry to hear that the frame you had ordered was too small. That is why we have a 14 day no questions asked return policy.
It is important to keep the frame size in mind when looking for a new pair of glasses. You can determine the size you need by checking the size of the glasses you are currently wearing. To locate the dimensions of your existing frames, you can check the inside of the temples (or arms) for a set of three numbers. Please check out our video describing how to read the dimensions printed on your frame.: https://www.youtube.com/watch?v=X60zIujqMbc
When you have determined the dimensions of your current frames, you will be able to compare them to the measurements listed under each frame’s product description. Please note that when comparing your dimensions to those on the website, the temple amount should remain about the same. However, the Lens Width and the Bridge amount can be within two millimeters above or below your current measurements. Each frame on the website comes in the one size listed.
If you require any assistance, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
The glasses were the worst pair I have ever ordered. They were like looking through a fishbowl. I don; t understand how I can send a prescription written by an optometrist and turn out so completely wrong.
Dear Noel,
We are sorry to hear that you experienced difficulties with the prescription of your new glasses. That is why we have a 14 day no questions asked return policy.
Your full refund was issued and we apologize for any inconvenience.
Yours truly,
GlassesUSA
Requested a refund/exchange, never got a response from the company. Terrible experience from that standpoint.
Dear Nicole,
We are sorry to hear that you experienced difficulties with your return order. It appears that you have not shipped the glasses back to us yet. The return tracking label indicates the glasses have not been mailed as yet.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site for personal assistance.
Yours truly,
GlassesUSA
Took them 3 months to get me my glasses. The first pair the "sent" magically disappeared meanwhile tracking said it never left the warehouse. Awful customer service not to mention glasses USA, not one person spoke English. Pathetic.
Dear SMH,
We're sorry to hear that you experienced delivery issues with your glasses. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Sent wrong prescription first. Got RMA next day but took a month three phome calls and some e-mails to get the replacements.
Dear Gerald,
We are sorry to hear that you received your glasses with an incorrect prescription. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed and for that, we do apologize.
We do hope that you are now enjoying your new glasses.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
First, it was 10 days in production for a non-prescription glasses, and when finally they arrived after 30 days, they were terrible quality, felt they were going to break.
Dear Carolina,
We are sorry to hear that your order experienced a delivery delay. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
The worse experience ever, horrible customer service, didn't have glasses for 2 months and still never received a refund which I am currently waiting for. Even talked to the supervisor and they said they're working on it and the returns department was lazy and didn't do anything along with waited 2 weeks for them to ship out a pair with the incorrect tracking and finding out from USPS that you never shipped the glasses
Dear Haaroon,
We are sorry to hear that you experienced difficulties with your exchange order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed and for that, we do apologize.
Our Service Manager will contact you directly.
Thank you for your patience.
Yours truly,
GlassesUSA
I've had 3 different pair from GlassesUSA and they have the best prices. You gotta make sure to get the correct frames though.
Dear Ashleigh,
We're thrilled to hear how much you enjoy shopping on our site and delighted that you love our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com and for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
One pair of glasses LOST in mail... second pair doesn't stay tight... arms on the glasses expand after wearing 3 days. But due to the lack of True customer Service. I will not take the chance of sending back and losing the $$$ a second time. Won't buy from this company again.
Dear Linda,
We are sorry to hear that you encountered difficulties with your orders.
Our Service Manager will contact you directly to assist you personally resolve these issues.
Yours truly,
GlassesUSA
I ordered 3 pairs at 2 different prescriptions. Each and every single pair came at a totally different prescription. One pair i could not see through at all.
Dear Nancy,
We are sorry to hear that you experienced problems with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed and for that, we do apologize.
Please send the glasses back to us for a refund, exchange or store credit.
If you require any assistance, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
Started out at 50 bucks, by the time I included both eyes the total was over 100. Hmmm. Like the glasses though.
Dear Ken,
We're delighted that you found the glasses you were looking for. Prices vary depending on your use but we're sure you enjoyed great savings.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I was extremely skeptical making my first purchase, I thought that the price was to low to receive a quality eyeglass. Well I was wrong and now I'm ordering a second pair. I find the website easy to navigate and customer service very helpful. I used on old pair of glasses that I liked for measurements (found on earpiece) as my starting point for size and was able to find numerous stylish frames for my needs. Every eyeglass wearer needs a backup.
Dear Melinda,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for choosing GlassesUSA.com and for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
We're sorry to hear that you never received your glasses. According to USPS tracking, your order was undeliverable to the shipping address that you had entered on your order. We have placed a replacement order for you with the revised shipping address that you have forwarded.
Enjoy your new glasses.
Yours truly,
GlassesUSA