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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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It was quick easy and affordable for glasses with high quality. They have tons of great deals going all the time.
Great glasses exactly as described. Fast delivery. Great selection of frames and styles. Reasoably priced. Web site easy to use. Would recommend to a friend.
Dear Kathy,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy your new glasses.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
This was such an easy way to update my glasses, the site is simple to use and I love the option of seeing the glasses on a face - made my selection much easier. I will definitely continue using GlassesUSA!
Dear Heather,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Always a pleasure doing business with GlassesUSA. Be sure to pay attention to the sizing chart for correct fit. Service is excellent.
Dear Doug,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the correct fitting glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I ordered 2 pairs of glasses and I've only received 1 of them as of date. I called customer service and they literally never apologized or did anything about it. They said that they forwarded my concern to someone who was in charged of shipping. I still have yet to receive ANY response from them. Not only are they so inefficient, when i called asking where my glasses were they didn't believe me that I haven't received it! Now that I read the reviews, I realized so many people were experiencing the same thing. I even sent emails and pictures of my package and literally on the package it said "1/1 piece." At this point i dont know if i'll ever get my glasses cause I'm afraid it's going to be a "he said she said" situation. I don't know what else to do at this point. I'm highly disappointed and will tell everyone to never order from here. Not to mention, my order was not cheap.
Dear Mimi,
We're sorry to hear that you encountered difficulties with your order. The second pair of glasses that you ordered are now in the shipping chain and we will provide you with the tracking number as soon as it is activated.
Thank you for your patience.
Yours truly,
GlassesUSA
My glasses didn't fit so i returned them but heard nothing back from anyone and now i have nothing. I'm not sure what to do because i never got a confirmation for my return.
Dear Chrystle,
A store credit was issued to you for the glasses that you had returned on Mar. 6,2019 as you had requested. We will resend it to you in case you did not receive it.
Thank you for your patience.
Yours truly,
GlassesUSA
Got 2 of my orders refunded, but still missing $80 worth of the rest of the other orders. Has been over months now and still waiting for the returns to answer my email giving them all the information. Says easy returns but taking forever and probably will never give me my $80 back for glasses they received.
Dear Brianna,
We have received the list of your return tracking numbers. Our Returns Dept. is now reviewing the status of your returns and will contact you very shortly.
Thank you for your patience.
Yours truly,
GlassesUSA
I bought two pairs of glasses from this website. I loved the sunglasses but returned the regular glasses. It's been almost a month and I have not received any kind of refund and I have contacted customer service three times. When they did reach out, they tried to explain that I would only be getting a $10 refund which makes no sense. Very disappointed. Do not return glasses. You will lose your money.
Dear Alyssa,
We're sorry for any confusion regarding the returns policy with our BOGO (buy 1 get 1 free) promotional discount. The cost of the glasses that you had returned was$10.00 more than the second pair. Therefore, you are eligible for a refund or store credit of $10.00 or an exchange pair of glasses of equal or lesser value.
Our Returns Dept. will contact you directly to assist you personally.
Yours truly,
GlassesUSA
Had been buying reading gasses in stores but they don't correct my astigmatism. The glasses I received fro Glasses USA are to my eyes requirements, do a great job in increasing reading visibility and very reasonably priced
Dear James,
We're delighted to hear how much you are enjoying your new glasses.
Thank you for choosing GlassesUSA.com and for taking the time to post a review.
Yours truly,
GlassesUSA
Had my eyes examined, got a new prescription and wanted to see if it helped. Bought the cheapest glasses and they work great!
Dear Gerald,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Customer service is great, however, glasses seem to be cheaper quality frames and the sizing was way off. Won't try agian.
Dear Kathryn,
We're glad that our service representatives were helpful but sorry to hear that you were not satisfied with your glasses. That is why we offer a 14 day no questions asked return policy.
If you require any further assistance, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
I really like the service. I have had good results. I would like to have more options for kids glasses though. Those are the ones I have to replace so much!
Dear Sherri,
We're happy that you enjoyed your shopping experience on our site. We are always updating our selection of frames and adding to the list more frames for kids.
Check back with us from time to time to see what's new on our site.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I have been waiting 3 months for an exchange. Nobody seems to know what is going on. I have been told I would hear a response in 2 to 3 days, I never hear anything. I am put on hold for extended periods the replacements I order are out of stock. The language barrier is frustrating. When I ask to speak to a manager they can never find one. Ordered from Payne and received glasses in one week with no issues
Dear Bonnie,
We are sorry to hear that you encountered problems with your exchange order. It appears that our Service Manager has contacted you directly and is assisting you with your exchange order.
Thank you for your patience.
Yours truly,
GlassesUSA
Got a great pair and the quality is perfect. The design is exactly what I was looking for. Shipping was very quick.
Dear Kevin,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Disappointed on the Quality of these glasses, to say the least, not so great... the temple arm fell during the first 2 weeks and I'm back to my old pair that don't have the correct strength for my needs.
Dear Todd,
We're sorry to hear that you are disappointed with your new glasses. That is why we offer a 14 day no questions asked return policy. In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.
If you require any further assistance, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
The glasses I ordered (2nd pair) were made to my specifications, and delivered in a reasonable amount of time. The frames are of good quality - better than expected. I'm satisfied and would order from GlassesUSA again.
Dear John,
We are glad to hear how much you enjoy your new glasses.
Thank you for the ringing endorsement and we look forward to your next visit.
Yours truly,
GlassesUSA
Cute, stylish frame that compliments my face shape. Affordable and accurate RX prescription. Fast production, fast shipping. I was able to upload my photo, to try on their selection of frames before purchasing. I bought the less expensive package and I'm still quite pleased with my glasses. Will consider their more protect lenses to ensure my glasses will stay looking good and last longer. Great slection of frames.
Dear Mary,
We're delighted that you enjoyed your shopping experience and happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
My exchange glasses came in after weeks of me calling and trying to get a hold of them. They came in and were bent! So pissed I cant even use them.
Dear Berenisse,
We are sorry to hear that your glasses arrived bent. Our 14 day no questions asked returns policy also extends to your exchange glasses. We have sent you the returns form to fill out.
We apologize for any inconvenience.
Yours truly,
GlassesUSA
Kept receiving emails regarding my glasses, however the updates were inaccurate.
Once i did receive the glasses, i would of liked an invoice, I didnt get any type of invoice.
Dear Michael,
Once an order is placed, an itemized order confirmation is emailed out to our customers. We have now emailed you another copy.
If you require any further assistance, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
"Money Back Guaranteed" was NOT!
They deducted $29.95 after return of progressive (prescription) glasses that did not work for me. No info in advance and no advisory when i talked with cust serve rep. AVOID THESE GUYS.
Dear Andrew,
We are sorry to hear that you experienced problems with your glasses and had to return them. You have been issued a full refund less the International shipping cost. Refunds do not include the cost of any shipping that is not Standard within Canada or the US.
If you require any further assistance, our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Daniel,
We're delighted that you enjoyed your shopping experience on our site and happy that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA