GlassesUSAReviews 3,819

Stay FAR away if you don't want to wait forever for your glasses. My only pair of glasses broke so I decided to take advantage of the buy 1 get 1 at glasses usa. After multiple e-mails and not getting anywhere, I decided to look up this site's reviews. WOW... I should have done that BEFORE I ordered. I have never seen so many negative reviews on a company and i'm here to add to the ever growing collection. I just spoke with chat service, to avoid the rigamarole over the phone. I told them I wanted to cancel before it shipped and I confirmed that it didn't ship and was still in production process. Once I filled out their cancellation form, there was NO confirmation. I asked the rep why and she said they don't do that... I asked her to scrn shot the cancel she saw on her end and she said she was not allowed to do that. She told me AFTER the fact, that once the cancel process was done, I would be refunded within 30 days. 30 DAYS? She said that was the longest it would take and would go through sooner. RIGHT. In 2019 I have to wait that long for a refund? Also had no idea these were coming from TAILAND and not USA. That would explain why it takes so long to get them. So, in an effort to avoid having to return horrible glasses or waiting longer than I can, I submitted for refund. Now I feel uneasy about doing that. I live on a small budget and cannot even afford to buy new glasses at a different place, until I receive my refund for these! The most horrid customer service I have ever experienced. Who doesn't send confirmation e-mails? This has taught me to always check reviews from now on...

AWFUL. THE WORST CUSTOMER SERVICE EVER! My experience started with the initial order being placed On October 25th and finally has come full circle April 6th. They made both of my glasses with the wrong prescription twice. The first time they sent them to me both pairs, distance and readers, were so so far off they were not wearable. Knowing their return policy I contacted them to explain that I would have to send them to my eye doctor's lab to see how they checked out. This, of course, would put me out of the time frame of a return. When I called to explain THEY SAID NO PROBLEM. VERY long story short... when it happened again I requested a refund. Their reply was I wasn't in the time frame of a return! Seeing as they record conversations, I suggested for them to reference it. No luck with that! Couldn't speak with a supervisor either. To get me off the line, the rep finally said to me that they would refund me. WELL, that was a lie. I even explained that it wasn't fair that the my doctor's office had to keep sending them to his lab (HIS expense) a total of three times! Finally, the pair for distance check out correctly, and the readers were STILL off, but am not going to bother having them remade AGAIN! In addition, every time I called the company the person on the other end had such a strong accent I had a hard time understanding them. My suggestion... stay away from this company... stay local!

Do not order from GlassesUSA. The frames are nice enough, but
Their production, echange, and customer service department offer nothing
But empty apologies when they have made a mistake. I originally
Ordered a pair of glasses on 2/23. Immediately submitted my
Prescription. Received the glasses on Saturday 03/09. Knew immediately
That prescription was inaccurate. Filed the return and dropped in the
Mail on Monday morning when the post office was open. Customer service
Confirmed they received the return around 3/14. It has been a month a no
One can tell me the status of the exchange other than "it is being
Processed."I returned the wrong product they sent me over a
Month ago, and they have yet to reproduce the glasses with an accurate
Perscription. No refund, no glasses, and no one can tell me what is
Going on. I have called multiple times, emailed, and messaged through
Their chat. I keep getting redirected to the returns email address where
Emails go unanswered. DO. NOT. ORDER. FROM. GLASSESUSA.

Purchased two pair. Tried to return 1 pair. I emailed twice, tried chat once. Was repeatedly told someone will get back to you in 2 to 3 days... 3 weeks later I received a response once I left a review on Testpiot.com. Very bad customer service, unprofessional company. Spend your dollars elsewhere.

For several days UPS has been sending me notifications about a package that was sent to me from Thailand (things like it clearing customs). None of us had ordered anything from out of the country, so we were puzzled.

The package was finally delivered today. Inside were the two pairs of prescription sunglasses I ordered from GlassesUSA.com. They never sent a shipping notification and, silly me, I expected them to actually be sent from the USA. I ordered from them a few years ago, and there was no indication they were made in Thailand or anywhere other than the United States. Maybe the tracking has just become more transparent...

If you prefer to purchasing "Made in the USA" items, don't order from them!