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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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I booked a frame and they dispatched a different frame ( colors were different). Did not expect this from glassesusa from where I havse been buying my glasses for the last 3.5 years.
Dear Nayan,
We are sorry to hear that you received the incorrect frame. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
Our Returns Dept. will facilitate your exchange in a quick and efficient manner.
Thank you for your patience.
Yours truly,
GlassesUSA
My dog ate my daughters new glasses, we were able to reorder the same pair within minutes. Good quality too.
Dear Lorri,
We're sorry to hear that the dog ate your daughter's new glasses but happy that you could reorder the same pair quickly and easily.
Thank you for taking the time to post a review.
Yours truly,
GlassesUSA
The website is very easy to navigate and I love the selection. I have used this company for several years.
I like it, would buy again. Was like the picture, fit avery well and are pretty. Is a very good glasses for the price
Dear Carolina,
We're very happy to hear how much you love your new glasses.
Thank you for choosing GlassesUSA.com and for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I can't believe the price of these glasses. Way better than any place I've ever gone. Two pair for 69 dollars. I'm use to paying 150 plus for one pair.
Dear B. R.,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I cannot wait to receive my glasses! The process was super easy and time saving. Make sure to take advantage of their amazing deals!
Dear Ericka,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
Since my mom is unable to get around this was an amazing solution and fun for her to try on different glasses without leaving her home.
Dear Bridget,
Purchasing eyewear on our site really is fun and easy particularly with our virtual try-on feature. We're delighted to hear that your mother enjoyed her shopping experience.
Thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA
Good and cool app and its very trustful to get your glasses from i really recommend to use the app for anybody that is looking for glasses
Dear Daniela,
We're happy to hear that you enjoyed shopping on our site and appreciate your recommendation.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Ordered a pair of glasses on March 9.
$ 236.00 was charged to my PayPal account immediately.
I cancelled my order the next day, March 10. I filled out and submitted requested RMA which Glasses USA acknowledged via email.
I have called 4 times inquiring as to when I can expect my refund. Although the persons on the phone were always very polite, I've had no success in getting my money back. They say the company policy is that refunds may take up to 30 days!
They charge your account instantly when you click purchase, but take a month to refund your money.
I'm sorry but that is totally unacceptable.
Dear Joseph,
We are sorry to hear that you are disappointed in the delay in processing your refund. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and we will look into this immediately.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Quick and easy to order! Cant wait for my glasses to come it! Loved the reviews and helpful tips when ordering. Made ordering a breeze
Dear Katy,
We're happy to hear that the reviews were helpful and glad that you found our site quick and easy to use.
Thank you for choosing GlassesUSA.
Enjoy your new glasses.
Yours truly,
GlassesUSA
THIS IS THE SECOND PAIR OF GLASSES I PURCHASED AND I HAVE NO PROBLEMS WITH THE FIRST SO I AM VERY PLEASED WITH THE COMPANY!
Dear Jennifer,
We're happy that your back and glad to hear how much you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I can't wait to get my new glasses, love the shape and color! I found the ordering process very easy and will be back to order sunglasses.
Dear Cecilia,
We're delighted to hear how much you enjoyed your shopping experience on our site and happy that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
It was easy to find a pair of glasses that fit due to the try it on feature. Have not received them yet but it is making me feel more confident as I am buying them online without trying them on physically.
Dear Patrizia,
We're glad to hear how much you enjoyed your shopping experience on our site and delighted that you loved our virtual try-on feature.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great selection, great discount pricing. My second purchase, and I will keep coming back. I don't have insurance, so this works very well for me. Thank you!
Dear Clint,
We're glad that your back and happy to hear how much you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Easy to use website. Love the try it on feature. Looking forward to getting them and seeing what they look like in person
Dear Pamela,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Lots of choices but the website is not user friendly. I was frustrated with it and it timed out on me.
Dear Tracy,
We're sorry to hear that you encountered difficulties while placing your order but we are glad that you managed to place an order and enjoyed our great selection of affordable eyewear.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The process was super easy and very convenient to order my glasses and I was able to get two pair for the price of one.
Dear Brett,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your review and look forward to your next visit.
Yours truly,
GlassesUSA
I have bought several pair and they are wonderful! Great fast service! Can't go wrong with so much to chose from
Dear Wendy,
Thank you for the ringing endorsement. We’re delighted that you love your glasses and appreciate your review very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Very pleased that a replacement pair was easy to pick out. The was a manufacture defect that made one of the arms very loose. Thanks for a good experience
Dear Siobhan,
We're happy that you enjoyed your shopping experience on our site and delighted that you found the replacement glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Norman,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA