GlamourTress

I chose the highest shipping cost because I had an urgent need for delivery. More than a week after the deadline, they sent my order to a central and advised me to withdraw. Many mismatches of information after that, and my purchase supposedly returned. Since then I sent several emails and never had a solution. When they answer, they just ask about my data and never solve it. Now they don't respond anymore. This happened over a year ago. I consider SCAM.and

Very impressive with Glamourtress! This was my very first experience ordering a wig online, I was a little nervous but I'm glad I did with this company. First, I ordered Wednesday and it was here in 2 days- with regular shipping! Nice surprise. And the hair is Beautiful. I was trying not to have high expectations being that I ordered a synthetic wig, but boy was I wrong! This wig is beautiful. Nice quality hair, bery light weight even with the curls. And that lace makes it look super natural. Thanks glamourtress, we shall be doing business away real soon!

Bought two wigs on different occasions and both were the wrong wig. Reaching someone by phone or email is impossible. The owner even tried to still 10,000 out my account, they made 9 attempts but my bank blocked them. These people are crooks, scammers and ghetto as all out doors. Their business is a house, they buy misc wigs from stores and when you make a purchase whatever they have on hand you'll get even if it's not what you ordered. Not sure why this person hasn't been arrested for fraud. They probably don't even have a business license and should be put under investigation.

Upon receiving my order, I called customer service (several times) to place an Order Return Request, but my calls were automatically disconnected after 3 - 4 rings. I also sent several emails to them, but never received a response, so it appears that I'm stuck with an order I don't want.

This site does not deserve a 1 star rating and should be PERMANENTLY SHUT DOWN!

Ordered 5 pair lashes. They snt 5 wrong lashes. Haven't heard from them nor have i got my right product

I used to use this site as my go-to for affordable wigs but I just received the wrong color wig with the right color tag attached like they're trying to pull one over on me. When I went to return, their return policy not only puts the shipping entirely on the customer, there's also a minimum 20% restocking fee which could go up to 50% for arbitrary reasons, AND you have to notify them you're returning the item by a certain amount of days through email so if they don't see your email you're out of luck. This is a Scam with a capital $.

Edit: received an undeliverable email message after using their contact page to contact them about this order so how would they receive any messages about returns? Picture of email attached.

Glamourtress is an Asian business which has not adopted the American business model. They don't accept returns, offer exchanges or refunds. They lack integrity, their products are of poor quality and customer satisfaction is nonexistent. Repeat business is not a priority.

I ordered two wigs in medium brown. I received jet black in both styles. When I contacted them to correct the problem, they pretended they did not understand the issue. I contacted the BBB and after four months, they ultimately refused to correct their error. As a result of this experience, I intend to boycott all Asian hair and beauty supply businesses.

I Ordered my hair on Wednesday, got it on Saturday.
I love it, I shall be doing business with y'all again real soon. I have nothing bad to say

This company stole my money. I never received my goods, no one ever got back to me after they couldn't locate my order. So disappointing. I spent over 100 with this company.

I ordered hair items Feb/28/20 at "26" inches received all "20" inches the packages clearly stated "20" however we all make mistakes so I reached out to customer service via phone multiple times NO Answer so I emailed and sent photographs for evidence! The Next day was told someone in the office will send me a return label at the end of the day. So I receive the return Label go to postal service the next morning waited in a Long line just to be told Glamourtress sent the wrong weight of wrong label! So i left the post office! Emailed GlamourTress Again Apparently you can't call Customer Service to Get Service if you do you will be told to WAIT Into the End of the Day to be contacted by the person who is in charge in office ONLY this is ABSURD! I asked to speak with a Manger nothing I just received again another wrong label weight. March/9/20 have No answers about my previous order Out of Money and Wrong items sent to me! GlamourTress.com handle every customer with care because I'm the type of customer if I receive good customer service I'm Loyal and will keep coming back for future purchases This is very Unprofessional!

Please do NOT order from here I REPEAT don't, I have ordered hair 2 weeks ago and still have not receive it. I even paid for faster shipping which was $30. UNBELIEVABLE RIGHT?! I promise u they will never hear from me again; very bad for business!

I order my package around november 23rd i have proof of my purchase and everything i emailed them they said my package is still "processing "it's been 6 days. I emailed them never got a response back. This site is most likely a scam. I know things have been slowed down because of covid. But i've ordered from 4 other places and all of them have shipped. I'm a broke college student so none of this helps. Save your money and go purchase somewhere else.

I ordered 3 items from them. 2 were fine. One was not... I was installing a lace front on a customer. Cut the lace and when applied noticed the scalp was EXTREMELY wide (like someone had plucked it). Unfortunately I could not do the install and had a very unsatisfied customer. I emailed customer service. You could return as long as in same condition. Based on the the situation that was not possible. Offered to send pictures. Good Customer Service would have sent a replacement. You could see from the time it arrived and the time I emailed them (immediately), the wig arrived that way. When I tried to reach them again, no response. First and last time using them.

I placed an order with 3 items. I only recieved 2. I wrote letting then know my order came up short, they said 'management' would get back to me... no one ever did. I wrote 1 final email requesting my refund, no response. They are thieves! Dont do business here!

I've ordered from this website a few times, and I've always been super happy with my purchases! Never received anything damaged, never had an issue with shipping, and you cannot beat the prices. And they're always running some sort of promo deal, on top of their great pricing.

They never answer the phone who are the owners of GlamourTress? Where are they located? I sent pictures of how the wig damaged my RL shirt w/color and they spoke about the manufactory, etc. The excuses were unreal and didnt make sense, not even worth going into details. If you would like to hear more pls let me know. The sad things is it seems to be a pattern of how they handle customers. Im certain Michelle Obama would not be treated the same way or any celeb...

I never received my package, but they took my money and sent me two emails about my order. The number to contact them does not work and I have not been able to receive a response from anyone.

I purchased a wig & the shipment was delivered but stolen off the property. The company claims they are not responsible for lost deliveries nor the post office, so I have to take a lost neither companies will compensate. I will NEVER order gtom this company again!

The hair I purchased was in great condition and I love the looks and style. It looks exactly like the picture on the web.

I originally was referred to this company because of their quick shipping. I live in Georgia (same state as GlamourTress). A year ago, I could place an order on Monday and have it in my hand by Wednesday. For the past few months, when I place an order on a Monday, it usually takes 8 days to receive! Unbelievable. When an order is placed, I get a tracking number immediately, however, it stays in "Pre-Shipment" status for 4-5 days. Unacceptable. Go elsewhere... not worth it!

Trust I love Glamour tress only thing I dislike about them they will delete negative comments and leave the positive reviews not a good look you should want to post both bad and good or is that messing up your company money

I will NEVER GO BACK in that Store again, one of the little Low paid Cashier girls tried to Get Me for $60.00, she Really tried to CHEAT me, THANK GOD I took a REAL GOOD LOOK at my RECEIPT, and I thought I was not gonna get my Money Back, cause the little TURD kepted Cutting Me off with a LIEING Story, each time i tried to explain that she cheated me

I will always order from glamourtress this is a great company to order from I have not had a problem yet