GlamourTress

I am kinda shocked at these reviews. I have never had any problems w this company. I have been ordering from glamourtress for over 4 years exclusively. Maybe because my orders are simple, only two at most three wigs ordered at a time, and the same wig, Pearl. I have noticed the quality of the wig changes with every order. Sometimes I get a good wig other times not. I guess the quality changes with who is actually making the wig. My shipping is always super fast and best price on internet. I have never returned anything either.

They never answer the phone who are the owners of GlamourTress? Where are they located? I sent pictures of how the wig damaged my RL shirt w/color and they spoke about the manufactory, etc. The excuses were unreal and didnt make sense, not even worth going into details. If you would like to hear more pls let me know. The sad things is it seems to be a pattern of how they handle customers. Im certain Michelle Obama would not be treated the same way or any celeb...

I've been using this site for many years for most of my hair purchases and for those years I was pretty satisfied. Order comes quickly. Customer service responds most of the time quick and efficiently although through email or chat only. I could never get anyone on the phone. However, as of recently I have decided to switch companies because they do not replenish their popular wigs often enough, their inventory is not as plentiful as similar sites. And I find that I'm spending a lot more money with them even with the discounts. I see that their prices are way more expensive for the exact same products so unfortunately they have lost me as a customer.

They created my shipping label same day I made my purchase (they offer same day shipping) but did not take my items to the post office until 4... FOUR days later? Never using them again. Why is it so hard to find a good hair company that doesn't lie, cheat or provide poor customer service? My emails asking about the location of my package went unanswered. Never again. They obviously do not value their customers; so long as your payment goes through.

I HAD TWO BAD EXPERIENCES WITH THIS WOMAN WHO RUNS GLAMOURTRESS HERE IS MY ADVICE I HAD TO FILE A DISPUTE AGAINST HER SHE TOTALLY IGNORED ME I PAID EXTRA MONEY TO HAVE THE LACE FRONT WIGS SHIPPED OUT GET THIS SHE TOOK MY MONEY BUT THE WIGS NEVER GOT SHIPPED OUT I AM OUTRAGED BECAUSE I GAVE THIS WOMAN BUSINESS BEFORE I SHOULD HAVE LEARNED THE FIRST TIME BUT I GAVE HER THE BENEFIT OF THE DOUBT. OMG THIS WOMAN DOES NOT GIVE A $#*! ABOUT HER CUSTOMERS SHE WILL LOSE HER BUSINESS AND ALL OF HER PAYING CUSTOMERS THEN WHEN I TRIED TO CALL THE CUSTOMER SERVICE REP NUMBER SHE KEPT HANGING UP ON ME SHE WOULD NOT EVEN TALK I CALLED THIS BTCH SEVERAL TIMES AND THEN SHE TURNED A FAX MACHINE ON WHICH WAS REALLY LOUD THANK GOD I DID NOT HAVE MY CELL UP TO MY EAR! I FEEL LIKE SUING THIS HAG SHE IS A SCAM ARTIST THEN SHE ALSO IGNORED ALL OF MY EMAILS BECAUSE I TRIED TO GIVE HER THE BENEFIT OF THE DOUBT! PLEASE DO NOT ORDER FROM GLAMOURTRESS THEY WILL TOTALLY IGNORE YOU AND RIP YOU OFF!

I made my 1st purchase 5/08/20. I received it 5/18/20. I opened the package and it's missing an item! The packaging slip shows an X next to the wig. YET, no one called or emailed me informing me the item is out of stock. It was in stock when I made my purchased. The out of stock items didnt not allow me to add it to cart. Not impressed with my first experience. Communication is everything especially of a business! I sent them an email already.

Ordered two wigs from this site, the first one looked nothing like the one advertised, I don't believe it was the same wig. I was very disappointed! So I said I will try them again. The second wig was not the color I ordered. I ordered the color 4/30 they sent 1b/30, like I don't know my colors. I tried to get in touch with custom service to no avail. They got me twice, won't be able to do it again. Won't order from them again. False advertising!