They created my shipping label same day I made my purchase (they offer same day shipping) but did not take my items to the post office until 4... FOUR days later? Never using them again. Why is it so hard to find a good hair company that doesn't lie, cheat or provide poor customer service? My emails asking about the location of my package went unanswered. Never again. They obviously do not value their customers; so long as your payment goes through.