Upon my fourth order from glamourtress I received my items and noticed my four orders of hair extensions were synthetic and not human hair weave as they stated they refunded me for the hair refused to refund me for the shipping. Then I sent them a picture of the wig but in the crown area alluc or the open wefts it's insane it can't be worn I was told too bad so sad final order. Then the closures that they sent me were not human both were supposed to be 16 inches long one was 12 the other was 16 and I was told again sorry so sad too bad final cell. These mistakes were all in the same order then the straw that broke the camel's back was they called me at home to tell me I was wrong it didn't say human hair weave which my response was go look at it I'm staring at it right now it says human hair weave and it was a lie that's why they refunded me for the three bundles of hair but not the shipping. Who calls you at home to tell you you're wrong that my opinion after you've already received your refund for the hair? I wrote back and said you're bordering upon illegal harassment. I told them their customer service was deplorable and I'm going to let everybody know. My first three orders with them are fine but this one they refunded me $12 and then tried to harass me and home. So when you order if it sells final cell they can basically send you any kind of garbage they like. They refused to work with me & were rude, the products they sent. Wre falsely advertised!. So just know don't be shocked when this happens to you. I uploaded a picture of the wig and both c closures & supposed to be 16 in & one of them human. I'll news extensions you can go to their site and it still says 3 words verbatim human hair weave. I got fake hair for thin wig and she closures that aren't human and aren't 16in long one was supposed to be him and the other one human hair blend well that's a laugh. When I tell them I'm going to give an honest opinion of their business on Yelp their response was were not on Yelp. Basically go ahead do whatever you want we're not going to make this right. Even though these items are on Final sale they still miss advertised falsely advertised and that's not okay I don't care what they say. And even though it's final sale if you're going to send me a piece of junk you could at least be honest and perhaps give me a refund? NOPE they don't care they just want your money

First, READ THE TERMS if you buy from this company, there is a 20% restocking fee if you do not like what you get. Second, PAY WITH PAYPAL(actually, they ONLY take Paypal)- but this is good, it gives you ammo if they screw up the order and try to charge a restocking fee. Many of these wig companies will still charge you a restocking fee even it THEY screw up the color or the wig! I sent a note because they obviously cater to a mostly African American clientele. I asked if they do serve a Caucasian or lighter skin clientele, I was wondering if I would run into issues with the lace in the part being too dark. This is their response:

"We do apologize about the inconvenience. Unfortunately, as we are an online company, we do not see the faces of our customers. We assume that we sale to all nationalities. Our pictures are provided to us from the manufacturers themselves, we are sorry, we are not sure about how the wigs are styled on them. Once again, we do apologize about the inconvenience." NOTE: I NEVER ASKED HOW THE WIGS WERE STYLED!
On top of this I sent a previous message about a particular wig by Model (brand), in a specific color. Instead of calling the manufacturer for me and asking a simple question (It is called "GOING THE EXTRA MILE", PEOPLE!), they told me to call myself. I doubt I will buy from this place, but if I do, it will be sale or clearance items only, because of the hefty cost of returns (between the cost of shipping and the 20% "restocking fee" (this fee is a SCAM as they only take back unused items!). It seems almost too expensive to buy from here unless you buy clearance, which has a good cost and is not returnable anyway.

So, after I left this pretty harsh review (I WAS angry that they could not answer either of the 2 questions I asked), but later realized that they had probably contracted out their phone work as so many companies do these days. So it was like talking to a person who had never sold a wig before at least I HOPE that is the case, as they seemed clueless. If they actually worked there they could go to the warehouse, look at the model I was specifically asking about and gave me a REAL answer, so I am deducting a star for that. I had initially rated them 3 stars because of their AWFUL customer service, but now tha I bought, things are a bit better...

As I said above, I only bought clearance wigs that were not returnable anyway. They do use the gimmick of making you think every wig on the site is on sale, by putting a high price,, slashing that out, and putting a red tag next to a red colored price, which is their regular price. The items I bought to are for the wigs were actually reasonably priced, and I needed the wigs right away, so I paid an extra $15 for shipping, and it got here in 3 days. The one curly wig I purchased, I could tell had been taken out of the package before because of the frizziness (from the hair net having been removed before and placed back on, but that was easily fixed, but it did not look like it had been tried on, or finger combed as far as I can tell. The curl pattern was really tight still. It was just the very outer layer was disturbed.

I will purchase here again, but note, the variety of "extras" (products for caring for the wigs) is seriously lacking compared to other sites, so if you need a couple of basic items, you should be okay, but nothing special, that is for sure!