I will simply share the email I just sent to the customer service:
Every time I have tried to use your site since my last(first) purchase, there are too many literal flashes and disappearances of pricing to bother! I contacted CS before to find out why so many items that were supposed to be on clearance were not showing a color. Therefore, I could not add any to my cart.
It was a nasty disappointment to find out that they simply were not available in the first place! Thanks for NOT removing them and wasting my time.
I was told this was a bug that was to be fixed but I see that it has become much worse as I just tried shopping your site again and even have a literal headache from all the silly tricks to lure customers in with the emails of great sales... ONLY to find a web site of time consuming images that you have to click on only find out they are not available or the color available is an additional cost from what is boldly stated!
This is manipulation and underhanded marketing techniques that IS NOT GOOD CUSTOMER SERVICE. I WILL NOT BE A CUSTOMER AND SUPPORT A BUSINESS THAT IS SIMPLY OUT TO TAKE ADVANTAGE OF MY PATRONAGE!
I Ordered my hair on Wednesday, got it on Saturday.
I love it, I shall be doing business with y'all again real soon. I have nothing bad to say
I placed an order which was NEVER DELIVERED and they refuse to refund my money. I paid for priority shipping and never received anything. If I could give them a zero rating I would
The hair I purchased was in great condition and I love the looks and style. It looks exactly like the picture on the web.
I dont write many reviews; however, I wanted to keep unsuspecting potential buyers from wasting their time and money with this online business. If I could have rated this with 1/2 a star, I would have only because the shipping was fast and thats it DO NOT WASTE YOUR TIME. I ordered 2 of the same unit and received 2 of the same of something else. When I made contact with the company, they stated that I needed to contact the manufacturer I asked WHY it was my responsibility to contact the manufacturer. I guess they didnt feel like arguing back and forth with me so then they stated that I could return the units BUT they would take a 25% restock fee from my refund. Okay so let me REPEAT 1) GLAMOURTRESS sent me the wrong items; 2) GLAMOURTRESS first wanted ME to contact the manufacturers for THEIR wrong shipment; 3) GLAMOURTRESS wanted ME to send back an order they filled incorrectly at MY expense; and 4) GLAMOURTRESS was going to ding me for a 25% restock fee for an order THEY filled incorrectly. Is this a place YOU really want to do business with? I think NOT!
Answer: I had to email and wait for a response! I never got through on the phone! I think it is a personal phone. Check the email address again. I just sent another one that I also posted to this site. Good luck!
Answer: How fast is shipping & how can I track my order
Answer: $8.95 for Priority (and it's the cheapest).
GlamourTress has a rating of 1.7 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlamourTress most frequently mention customer service and several times. GlamourTress ranks 234th among Wigs sites.