I am kinda shocked at these reviews. I have never had any problems w this company. I have been ordering from glamourtress for over 4 years exclusively. Maybe because my orders are simple, only two at most three wigs ordered at a time, and the same wig, Pearl. I have noticed the quality of the wig changes with every order. Sometimes I get a good wig other times not. I guess the quality changes with who is actually making the wig. My shipping is always super fast and best price on internet. I have never returned anything either.