GetaroomReviews 6,370

Save yourself money and headache and do not use this service. I booked three nights at a hotel, was quoted the nightly rate, but then charged $230.46 in unexplainable fees. They would not provide me with amy itemization of the fees. I don't mind paying taxes and a reasonable service fee, but they are ridiculous.

I called and asked politely for an invoice itemizing the charges and they refused to provide.

DO NOT USE THIS SERVICE!

I called the number that was linked on what I thought was the Quality Inn direct 800 #. Not at one time did the operator even mention it was bookaroom.com! They answered as "thank you for calling hotel reservations how may I assist you today?" My room was booked 2months in advanced and charged at the time of booking. I called 1 month before my flight to change my check in and departure date and they said I would have to loose my reservation and rebook. Now not one time did she mention that I would loose my money and pay AGAIN until I asked her why they needed my card information again they should of had it on file. I then realized I was suckered into one of those THIRD PARTY companies that somehow sneak onto what you believe to be the real deal dealing with Hotel Corporation directly. Buyers beware... make sure to check your web address before clicking call now... or click here to book. I will forever learn my lesson on this.

(one day Later) UPDATE: I have been reached out to by the GetARoom staff member. Within the hour of making my original review. She promptly made arrangements to have the hotel change the dates to check in a day earlier but because of the original reservation being made is non-refundable, normally they wouldn't make changes... but they can and will go out of there way to resolve the issue if you do complain. SO FAR SO GOOD. I'm hoping all goes okay on day of my check in. Now lets see how it goes when I get to Hotel a day earlier. I'm hoping there is no issues with me having to pay again. I will post an update at that time. But so far I am happy they did contact me to try and resolve.

Updating my review, after speaking directly with the hotel and calling back I managed to get a refund processed. I'm happy with the resolution however I still don't recommend their service.
Original review: Didn't see anything about these addictional fees until after the booking was made. Attempted to cancel and was told they could only cancel after taking my full payment. They'd then speak to the hotel about offering me a refund, if the hotel apparently refused, I'd have neither the booking or my money. Total scam Don't ever use

I cannot believe this company are allowed to do business. You think you are booking with the hotel. They quote a price, you select this and put your details in, then click place reservation and then they hit you with another charge. Not shown above this button. It is misleading and a massive SCAM. Because I booked a non refundable room they say I cannot do anything about it. Just read the 100's of social media comments of people who have been ripped off. Hope you sleep at night!

Headline price +/- £183 after providing credit card details for payment total bill £260+ fortunately I can afford to pay this amount and can't be bothered to complain to a phone no. Based in the USA where I can understand tactics like this are deemed acceptable. So, if you are trying to book a hotel, firstly make sure you are communicating with the hotel, not this outfit. And if you are happy to continue with this outfit look out for "add ons" fees etc which are almost equal to 50% of the headline price. What I will be doing is advising friends and family to avoid doing business with these people. I am surprised Hilton Hotels have an association with them.

I made a reservation for a hotel from what looked like the hotel's reservation desk. After making the reservation and getting a confirmation, there was a 40% up charge for the room for "Tax Recovery Charges &Service Fees". And I was informed the reservation was non refundable. I tried to call their customer service but their 800#,( after the operator told me it would be a 2 minute wait) kept hanging up and I never got to speak to anyone. This is a very fraudulent, misleading company DO NOT book thru them and watch for their name before you make any reservations, I'm contacting the BBB as well as Hilton hotels, who they were trying to represent,

Getaroom resolved the following issue quickly and I received a refund
I went on the Choice hotel website and it transferred me to a third party reservation agentGetaroom. I am a senior and was so confused by the agent. I really did not understand that I had been redirected to a third party. I was incredibly confused and if the recorded conversation was replayed, I'm sure that my confusion would be audible. Nevertheless, we were driving to SC and made a reservation to stay at a hotel midway but ended up evacuating due to hurricane Dorian and had to cancel and rebook my reservation. I tried to get a live agent on the phone to cancel through Getaroom but it took me about 30-45 minutes which was just after the cancellation time of 12:00. The 2nd agent I spoke to was polite but still a little confusing and I had to stop her several times because I didn't understand. She felt confident that they would review my case and refund my money. They charged my card on 9/3 and it is 9/12 and they have not reviewed my case. I rebooked my room through the actual hotel and it cost at least $20 less. The agent at the hotel was so understanding that she personally called Getaroom and disclosed that I had indeed rebooked at the same hotel. No one can afford to pay twice, especially a senior on a fixed income. I will have to contact a senior advocate or group that understands that using harsh tactics and fast talking to confuse and intimidate older citizens is not acceptable. Lesson learned, call the hotel directly! Do not go to third party agents.
Bottom line: I was 45 mins past the cut off for cancellation. Cancellation was due to a weather event which was out of my control and agent tactics were confusing, not friendly and pressure driven. If there is any question about this I would urge the company to listen to the audio.
Advice to othersgo directly to the hotel for booking

I searched online for a specific hotel's website to make a reservation. Apparently, the site I chose had a toll free number to call, so I did. The agent that assisted me, although very cordial, did not once identify themselves as a Get A Room agent so I just assumed I was booking with the hotel directly. The next morning I get 7 reservations for a 14 day stay booked two days at a time! I called back to cancel and was told they could not refund my money unless the hotel refunded their money. In addition, the service fees for the 7 reservations were added and utterly ridiculous. Very sneaky Get A Room! Never Again!