Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
I hate when companies sneakily do this; then they get hacked & my CC gets compromised!
Some how these over inflated, scheming thieves manage to delude you into thinking you are actually using the hotels own website... no, no, no! Not only are their prices above those of the hotel itself, they add a further £120+ to your booking for "taxes and 3rd party charges". Tried to call and explain I didn't want the room at those prices as could book cheaper with the actual hotel, to be told the cancellation policy was that I would be charged the entire amount of the booking (needless to say I now have no alternative but to stay at this hotel at overinflated price). Really not happy, they couldn't give a toss once you've purchased from them. I feel that their tactics are very poor and underhand. Would urge people to avoid like the plague!
Thank you for the prompt service, rooms where going quick. Due to the fast service I was pleased to be able to make my reservation.
I had service issues with website. I have subsequently worked with Carrie from Get a Room. She was extremely kind and professional. Unfortunately all the issues could not be fully resolved however the best outcome possible was attained.
Hi Sharon,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I booked a hotel for a certain date. When I got o the checkout it changed my dates. I confirmed the hotel and then realized the dates were incorrect. Sitejabber called me and after I explained what happened I was given a refund. Very pleasant customer service.
Had to cancel a booking that said full refund. There was a part refund made and a charge left on my credit card $154.21
Contacted Getaroom support, they made lots of excuses as to why this charge was made but in the long run there is no FULL refund. I booked aCanadian Hotel with Canadian funds but they converted my funds into a foreign currency. When I called the Hotel day's later to check my reservation I was told cannot take bookings at this time as we have not set Rates for 2020?... so that's why I canceled
Hello Royston,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Thank you. Getaroom.com.
Booked a room a week in advance, then needed to cancel hours later - same day. They charged me full price for the Hotel room - fine print! Lol! No principles so I reversed my cancellation as I decided to use the room-nope can't room is cancelled.
No principles, shoddy, careless and fraudulent - stay away!
J Wylie,
We do apologize for this negative experience with your online booking. Your reservation has been refunded in full. Please know that we do take our customers' reviews very seriously and work for a positive resolution with each one. Please consider re-rating or removing your review to reflect the resolution of a full refund. Thank you for your patience.
Sincerely,
Getaroom
I had to call last week to make some changes to my reservation and my experience then was NOT great. However, due to my husband working out of town we had to cancel our reservations. The gentleman who helped me this time was great and business was completed quickly.
Do not care for customers miss sold a room wrong data and would not change even after two phone calls
Thank you in advance for re-rating your customer service experience on the SiteJabber site. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
I initially was struggling, I made my reservation for the wrong day, and the reversion was a non-refundable one. I was freaking out, but customer service worked with me, the hotel, and was able to get my reservation moved to the correct day, saving my trip... I am SO relieved!
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom
NEGATIVE 5 STARS IF THAT WAS POSSIBLE!
Booked and cancelled a room withing 10 minutes.
My life has been a living hell every sense.
They charged me $ 1,100.00 for the full booking, and saying I never cancelled.
When we booked the room they said cancellation would be free.
Total Fn crooks
I feel like I just did business with the Mexican Cartel!
What a horrible company to do buisness with. Tottaly unexceptable how they passed the buck when dealing with my issues. Do not use getaroom
Booming was OK.
Anxious to find out the qualty of the chosen hotel before giving a more detailed review.
The location close to the center is at least apluspoint.
Thank you for the feedback on the booking process, we appreciate it.
Sincerely,
Getaroom
Great location, only there for one night. It would have been nice to have breakfast included. Front desk staff very helpful.
Della,
Thanks for the nice feedback, we appreciate it.!
Sincerely,
Getaroom
Booked a two night stay at a hotel in Canada. Got told the price was $170 Canadian, get my emailed bill and it's over $400 US. I called to complain and they tell me that they can't offer a refund, but only offer a $40 credit. I told them I was lied to during the reservation process, because if I was told the total amount was $400 US, I would have cancelled. I called the hotel directly and the rate was $279.06 Canadian, inclusive of all taxes. Supposedly someone is going to call me in a few days. We shall see. If they do and fix this, I will change my rating.
UPDATE Got a full refund. Customer service was very responsive and courteous. A pleasure to deal with
Contacted by customer service after posting about terrible stay due to filthy hotel room which hotel was unable to accommodate in any other way. Offered partial refund. Thank you!
Sara,
Thank you for the service opportunity and the updated feedback. We appreciate it.
Sincerely,
Getaroom
Easy to book and no hidden fees. Booked through Hotels.com first than cancelled because you had the best price!
Hi Christine,
Thank you for the great feedback! Glad we could save you money!
Regards,
Getaroom
After having some issues with check-in, Getaroom resolved these quickly and to our satisfaction so this review was updated.
Do not use this site. Kind of a show & change site. I use different online travel sites to book rooms, this was by far my worse experience. Please stay away. From here.
I have cancelled my booking in Malmo, which has free cancellation, and I have been totally ignored! In addition, a refund of £270 that I was promised in October 2019 has still not been paid to me! Furthermore, they have cancelled my booking in Copenhagen which I understand is because of Covid, but have not sent the money to the hotel 71 Nyhaven, who deserve the cash. This company is totally immoral, money-grabbing and untrustworthy... DO NOT ever use them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alyson,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom