GetaroomReviews 6,370

I reserved a room in New York on Get A Room for a client, when i called the hotel to book a late check out they told me no booking existed in the name of my client. I called the Get a Room help line and held for hours with no reply. Eventually I was informed that no booking existed although I had already paid and received gauranteed booking advice. I called the hotel again to double check and was told there was no booking with my reference number nor in the clients name and that the hotel was fully booked for the night in question. I ended up having to book another hotel, more expensive and further from the United Nations where my cleint was speaking. Since then I have been told they wont refund me as I cancelled the booking. How can I cancel a booking which the hotel tells me doesnt exist. I have had no help from Get a room who just say they wont refund.

I booked over the phone thinking it was best western head office! They matched the rate I found online for 3 rooms 2 nights including breakfast for a family wedding this weekend.

I now discover this is getaroom and no breakfast included and have paid double the cost! Not able to get a refund!
Very deceitful, avoid at all costs!

Following on from this yesterday I had a call from customer services, asking how they could resolve this issue.
Today they phoned the hotel and have paid for full breakfasts for all adults and emailed me to confirm.
I am very happy with this outcome, good customer service in the end :)

I called Holiday inn reservations to ask a question inregards to payment. Agent answer phone with Holiday Inn Reservations, Asked the question was told the rate would be 118.00. I told him I saw a rate of 111.00 for club memeber did he want my number. He informed me i was getting a 15% rate already, I the proceeded to book the room. Arrived at hotel was told I booked with a third party, and that my room rate was 112.00. I was charged 162.47 not even close to the 118.00 I was quoted. The Holiday Inn representative must be aware of this scam, she just kept repeating you booked with a third party. I have contested these charges, I authorized hoilday inn to charge my card not get a room. Joe F.

I called to place a reservation. I spoke with JAKE. When inquiring about the address and it's proximity to my destination. He sent an email with the address. This made the reservation. The hotel was 2 hrs from my destination. I wanted to cancel. JAKE said it would be best to make another reservation, in order to be certain to get a refund on the initial reservation. I trusted what he said. BIG MISTAKE! So, I made another reservation. He transferred me to ELLEN in customer service. She canceled the 1st reservation (so I was told). This all occurred during my the same phone call.
After that I spoke to a REN, JOSIE and ultimately received an email from STEPHANIE CORDOVA Stating, "Reservation CANNOT Be REFUNDED."
It's Criminal what they are doing at getaroom. I basically paid for 2 rooms, for the same night, in 2 different cities. This should Never have occurred. I kept hearing their "Hotel Partner " is not responding, system is down, it's the weekend and not normal business hours... I've come to find out the hotel partner is Hotel Beds Direct Connect, location in Spain. Also Criminals.
I'd recommend calling the hotel directly. Never call this getaroom and/or hotel beds direct connect, EVER!

This company is a complete scam. I wanted to book a one night stay in Denver, CO for my unit's Marine Corps Birthday Ball. I searched for the hotel website and found an ad sponsored website that showed the hotel's name in the URL. After clicking on this link I was taken to a website I thought was the hotel's website. When I clicked on the room I wanted I was taken to getaroom.com, which I thought was a website contracted by the hotel to handle their booking. The price for the room was listed as $119 for a single king size bed. I clicked on the book now button and was taken to a page which stated their no refund no cancellation policy and then asked for my credit card information. I gave it and clicked submit. I then was taken to the summary page saying my card was charged $210.02! I want to make it clear, no where during this process was the total amount of what was being charged displayed!

I looked at my confirmation email which showed I was charged $148.75 for the room and $61.27 on "tax recovery charges and service fees" (again, this was not displayed to me prior to purchasing the room). I then went back to the website and hit the back button to the page I saw the room. The room literally changed prices before my eyes from $119 to $148.

I immediately called customer service to ask for a refund. I was told repeatedly by a very rude female that she could only give me a 10% inconvenience fee refund but could not refund the money because of their policy. I repeatedly asked for a manager but was told "they are with another customer" and they were "just going to tell me the same thing". They refused to transfer me to the manager until I threatened to report this charge as fraudulent with my credit card company. I was then told I would be transferred to a "specialist" who could assist me. After sitting for a further 33 minutes on hold, I heard an automatic recording state, "this number is not a working number". DO NOT USE THESE A**HOLES!