Developed in part with a grant from
the National Science Foundation

Member since October 2019

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 8

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Ron

GetARoom

GetARoom

11/12/19
I called to place a reservation. I spoke with JAKE. When inquiring about the address and it's proximity to my destination. He sent an email with the address. This made the reservation. The hotel was 2 hrs from my destination. I wanted to cancel. JAKE said it would be best to make another reservation, in order to be certain to get a refund on the initial reservation. I trusted what he said. BIG MISTAKE !!! So, I made another reservation. He transferred me to ELLEN in customer service. She canceled the 1st reservation (so I was told). This all occurred during my the same phone call.
After that I spoke to a REN, JOSIE and ultimately received an email from STEPHANIE CORDOVA Stating, "Reservation CANNOT Be REFUNDED."
It's Criminal what they are doing at getaroom. I basically paid for 2 rooms, for the same night, in 2 different cities. This should Never have occurred. I kept hearing their "Hotel Partner " is not responding, system is down, it's the weekend and not normal business hours... I've come to find out the hotel partner is Hotel Beds Direct Connect, location in Spain. Also Criminals.
I'd recommend calling the hotel directly. Never call this getaroom and/or hotel beds direct connect, EVER !!!

GetARoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Ron hasn’t received any votes.

Ron hasn’t received any thanks yous.

Ron doesn’t have any fans yet.

Ron isn’t following anybody yet.

Similar Reviewers on Sitejabber

matta158
12/7/19

I contacted getaroom.com, thinking it was the Hyatt guest reservation number...my mistake for not...

bishopk12
12/7/19

i dont normally write reviews but this website is $#*! scam. Disgusting and terrible. they have...