Getaroom

Not sure it's a mystery
I've not been yet so I don't know what to say

Getaroom booked a room for us in the wrong city and state. We called a representative directly at about 3:30PM who refused to change the booking claiming the time for cancellation had passed per hotel policy. We called the hotel directly and they stated that the cut off time for cancellation was 6:00pm. So the Getaroom representative lied and refused to help us.

However, after complaining on this site, customer service responded with a few hours to grant a refund. I appreciated that effort. I was unfortunate one customer service person made our experience difficult.

I made a reservation for a hotel in London for the end of April and the charge on my card was 30% more than what I saw and agreed too. Additionally, the terms and conditions did not display on payment nor was a provided with a pre-payment summary. I went to cancel the booking within 10 minutes of making it and was told I would have to pay $800 in cancellation charges. I am a student and I just simply don't know how they can justify charging $800 dollars to cancel a $1000 booking for the end of April. It is not like this is a last minute cancellation. There is more than enough time to make up the revenue

UPDATE: By way of an update, I would like to state that 2-3 days after my initial review, Getaroom did refund me the full amount of the charge and they handled the complaint quickly and professionally.

Update: getaroom reached out to me to resolve my issue. I only hope that, moving forward, they prioritize transparency in regards to them being a third party booking service rather than pretend to be the hotel's own direct site.
For their response to me, I'm upgrading the review, but in fairness, getaroom, be upfront about your third party status to avoid the negative reviews.

Original review:
Thought I was booking a room directly with the hotel, turns out it was via getaroom, which will not refund the second night of my stay which is no longer needed. No attempt at all, just a flat out "no". Do yourself a favor and call the hotel to book directly.

1st booking was wrongly advised as fully refundable and the website is denying it. I needed to update to 4 days instead of 2. The CS representative wanted to book a whole new 4 nights and "hopefully request a waiver on the first reservation" I was not willing to be stuck with $300+ on a duplicate wrongfully non-refundable 2 nights so I just went with 2 separate reservations. The new booking my e-mail confirmation shows refundable so that pleases me. Im seeing reviews that this website didn't pay the hotels so I'll be calling Golden Nugget to let them know this is all paid in full and be sure they get their money. This is my first and last time booking with getaroom.com

Hesitated at first because it reminded me of snap travel and they totally screwed me over with a reservation that was made by mistake and didn't want to give my money back even though EVERY other party was on board with the refund. Horrible experience, terrible customer service and greedy little armpit of a company, so yeah Hesitated for sure.

We had to go home early and getaroom was able to cancel after some time on the phone and escalation.

I have cancelled two different reservations from this company. They give me the run around about how they are processing it, yet they still have not issued a refund. In one instance, the hotel agreed to the refund. In the pother instance, the dates were simply moved, yet the getaroom is charging me for two separate rooms. I would try to avoid this booking service, at all costs. They are not reputable.

I reserved a room to travel with a team. When the game was cancelled, the team was able to change their reservations. My friend was able to get a refund. But I was not able to do either, despite 48 hours notice. Couldn't get back the $50 service fee, either.
Addendum: after filing the above review, I was contacted by getaroom, and they were able to cancel the reservation and refund the payment.

Pretty easy to book hopefully room will be just as nice as it looks on the internet

Was quoted 224 over the phone when I received credit card statement it was 324, called stated it was taxes and fees, they charged 100 dolllars in taxes and fees and lied about the quote, I asked to speak to a manager put me on hold every time for over a hour. I called back asked the operator if she could playback my conversation since they said it was recorded, no they don't have it, needless to say this is a scam, save your money use any site but this one, I thought it was legitimate since it was on the holiday inn express picture but it's not. Resolved to my satisfaction, Get a room refunded the difference very promptly,

After submitting a negative review of Getaroom on Sitejabber, I recieved a prompt call from a helpful customer service rep who told me they would issue a full refund. Within about five business days the refund appeared on my credit card. It took some doing, but this business stepped up and ultimately did the right thing.

Update: After many hours, things are successfully resolved. My original issue is listed below my update. After contacting the hotel I wanted to book, they told me what I would need to do to get a refund from GetARoom. I contacted GetARoom and after doing what the hotel manager told me to do, I was able to get a full refund. I still needed a room so I called the hotel directly and booked with them. The total bill when dealing directly with them was a little over 900.00 for a three night stay Friday -Saturday vs over 1,800.00 for a 4 night stay Friday -Tuesday with GetARoom. I am thankful for my refund, but carefully check your options to see if you get any added perks or something special if you book with GetARoom because the cost is much higher.

Originally Concern: I booked a room for a high school golf team and the tournament dates changed. Get a Room would not work with me to make any changes without charging over 500.00 in penalties. My room stay ended up being over 1800, 00 for ONE ROOM when if I booked directly with Holiday Inn it would have been less than 1200, 00 for 4 nights.

Requested some of a prepaid booking to be refunded due to my family testing positive for Covid. We canceled 48hour prior to arrival. I expected something returned, not zero as they required proof of positive test and made me up load our results.

After my complaint, getaroom.com, refunded the entire amount of prepaid hotel fee. I am now grateful.

Booked 2 rooms, fees ended up costing us $132 more for each room. Always check with the facility and book direct. Lesson learned.

I booked a hotel room in Punta Cana in February 2020. Upon booking I was sure, that I was dealing with a hotel website. It turned out though, that it was actually a Getaroom booking website. Upon booking I was charged with additional service and tax costs, which were not mentioned in the system upon booking. I then decided to cancel my reservation. Initially Getaroom Customer Care and Escalations service refused to cancel the booking. But recently I have got the full refund of my reservation for which I am thankful to Getaroom.

Tried booking a room directly with Hyatt Regency San Antonio. Ending up booking a room through a third party but did not know it at all. I called 48 hours in advance to just modify my room date and they would not make any exceptions to move the date because they told me I was 5 hours late in calling them. Be cautious here.

UPDATE: Monday, May 23,2022: Getaroom.com did email me and refunded my money as a one-time exception. Thank you very much for making this refund happen as my business plans changed last minute.

Almost immediately after i posted my review on sitejabber, the getaroom folks got in touch with me - they processed a partial refund and once that posts to my credit card, i'll update again

Got my partial refund so am a bit less unhappy - i would still say to steer clear of getaroom

Called for unpublished rates. And service member seemed to have just woke up from a deep sleep with slurs speech and incorrect read back when verifying what I was looking for. Unsatisfactory because I repeated what I needed 5 times with incorrect read back from service member so I just trying again online.

After review was submitted, customer service reached out to me and was able to assist with a successful cancellation for this reservation with a full refund. This did happen quickly, and the customer service worker Jackie was polite and efficient in getting this accomplished. I understand that prior to paying all of the conditions were there but I did not know I was on Get A Room site, so thought I would be able to customize. I will ensure I read disclaimers before confirming in the future. This wound up being a positive experience.

I was trying to book a double queen but it wouldn't allow me although it's available on the website it's nerve wrecking

Responsive and resolved all reported issues. Felt like my complaint was adequately addressed in short order.

Not a clear cost, paid more than what it was worth, told breakfast was available but no... tub was backed up and was interupted 5 times and never offered another room... carpet dirty.