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Requested some of a prepaid booking to be refunded due to my family testing positive for Covid. We canceled 48hour prior to arrival. I expected something returned, not zero as they required proof of positive test and made me up load our results.
After my complaint, getaroom.com, refunded the entire amount of prepaid hotel fee. I am now grateful.
Tip for consumers:
Go direct to the Hotel, they are more have better cancelation policies and the price difference is only tens of dollars.
Products used:
hotel booking
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This site is a scam! Won't give us the rooms we paid for or a refund. Do not use this site. You...
Gary, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom