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Vadim K.

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Experience: Travel

Member since February 2020

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1 Review by Vadim

I booked a hotel room in Punta Cana in February 2020. Upon booking I was sure, that I was dealing with a hotel website. It turned out though, that it was actually a Getaroom booking website. Upon booking I was charged with additional service and tax costs, which were not mentioned in the system upon booking. I then decided to cancel my reservation. Initially Getaroom Customer Care and Escalations service refused to cancel the booking. But recently I have got the full refund of my reservation for which I am thankful to Getaroom.
Karen B. – GetARoom Rep
Vadim, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.

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