This is a scam. There will be NO rebate. I have called 7 times and spoke to 7 people and after 3 months all they say is "we see you are owed a rebate and we have escalated it". Imagine hearing that line 7 times. I have given up on this $25 rebate. Don't fall for their scam. I found there coupon in entertainment 2012 book. I will let them know not to allow getaroom in there next years book.
Getaroom.com would get no stars if possible. In desperate need of a hotel room, we called this number looking for a room. After several attempts, they lied about the bed number and charged us double the price of what the hotel would have. They refuse to be of any assistance or give a refund. Do not use this site!
I was trying to book directly in the hotel website of Discovery Suites but was routed to this site. It offered 3 different rates for a Twin Premiere room, I chose the cheapest because there's no difference between the three, but got charged for the most expensive. I called the hotel directly because I thought this was a scam but they cannot check on my reservation right away so I called customer service of getaroom. The CSR was friendly but cannot explain the difference of the 3 rates and offered to refund me 10% off the total price I was charged. Agreed to it because the price difference was $4.
Went to the website of the hotel and tried to book directly to see the price difference. It was $45. Getaroom charges $95 tax/service fee which is ridiculously high compared to what I would be charged if booked directly.
I was contacted after my review on Site Jabber of this company and its practices. They did provide a full refund of my money. Thank you for that. I would still be very careful when using ANY booking service and still recommend you contact the hotel directly by phone for bookings.
Original review. I mistakenly booked thru this site, also known as Reservationonline.com which I was redirected to from the actual Hotel's web site. I realized I booked a night when the event I was to attend was actually taking place the next week. I contacted them at the 800 number and they would not simply change the date. NO REFUND was requested just a simple change of date. The reservation says non-refundable. I never asked for a refund just a simple change of date. Save yourself the loss of your money and ALWAYS contact the hotel directly to book, which was my intention. This redirect on a hotel's web site cost me $200.
Mike, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Absolutely horrible! I was double charged and now I have to jump through hoops to try and get a refund. This has caused me a setback I was not planning on! Like many I live paycheck to paycheck. Spending the night at a Hotel was supposed to be a great getaway for a celebration. A treat for ourselves. My husband is on dialysis and not working. I just wanted he and I to have a special night. But now that special night has cost us twice what it should have. And with no more money coming in until Friday we are in a serious jam. Even if you have the extra money to throw away don't give it to these crooks. They claim "no fees" that is an absolute lie! At least $20 extra is what we were charged on top of what was stolen from us besides.
After posting our review, Getaroom has credited back the charge. Although it is unfortunate it took posting a negative review to accomplish what should have been done in the first place, we are grateful.
Honestly the worst experience possible trying to cancel a booked reservation. We attempted to cancel our reservation nearly a week prior to the stay due to a COVID diagnosis and they are simply unwilling to refund the payment. The hotel agreed the cancellation was fine yet this company effectively stole $300. Avoid at all costs!
The GetARoom agent on the phone was very helpful and took the time to make sure that all the information was correct. The hotel said they were sold out, so decided to call GetARoom who found the 2 rooms we needed. First time using them for a booking, will definitely again.
Do not use this site to reserve a room. I reserved a room for 3 nights and never received confirmation. I had to find their number from my credit card company. The hotel won't assist since they didn't make the reservation. I called to modify my reservation and was told I could not due to a policy that was online, but never sent to me. I will be telling Marriott to stop accepting reservations from getaroom.
I made an error in booking a room through this website. I called within 5 mins to cancel the reservation. They refused to help even though I had called within 5 mins of making the mistaken reservation. Dont waste your time with this website. There are much better services out there for making reservations without the hidden fees. Simply put, this site will exploit mistakes for their benefit.
Gabriel,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
Quick prompt accurate and courteous service by my agent Mike! Booking this trip has been such a nightmare, but this last and final step was so seamless. I am so glad I called and booked through this site! I will now always book via getaroom.com!
Awful experience with people are trained to not tell the truth. Mistakenly made a reservation and after five calls and over an hour on old, we have no resolution. I filed a complaint with my credit card company and emailed the company directly. I also called the hotel and they offered to refund the money and cancel the reservation, but said the GETAROOM representative would need to call.
John, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
Tried booking room directly with Wyndham but got redirected to getaroom. Booked room on 10/9:22 for a one night stay on 9/22/22. Room was $87. After booking I was told due to short notice of booking it would be non refundable. After that I was told tax and "additional fees" brought the total to $140.! If this isn't a scam I don't know what you would call it!
Richard, Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution. We will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform. Thank you.
Sincerely,
Getaroom
They have called to make it right for me and credited me. My earlier bad review has been righted. I now have a very respectable price and am happy with their service! It's nice to see companies that. Want to right their wrongs. Thank you!
Do yourself a favor and book with the hotel directly. I booked multiple rooms for a church function. This company literally makes almost twice as much off of your booking with them. I called in to try to cancel and it was past the time by 2 minutes for them to be able to refund most of the finances back and they would not. I would say save your time and call directly to a hotel and get a better rate!
Serina, Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution. We will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform. Thank you.
Sincerely,
Getaroom
They are available and happy to communicate when you're booking and paying, but if you have an emergency even medical they are Not helpful and blame it on the hotel which the hotel said was no true. Book with somebody else and avoid these folks.
The worst! What a true rip off company! I cancelled my room immediately after I realized it was for the wrong date and they are giving me the run around about giving me my money back, as if I should accept the loss of 72$! DO NOT book with this company!
I will never use this again EVER! One person i had to finally say bye to because he wasnt understanding me and i couldnt understand him after 15 or so minutes. Called back and took another 25 minutes!
They have an odd policy about confirming a reservation with the hotel. I wanted to extend my reservation by one night, so I called the hotel, but I was not in their system. The next day, same thing. GetARoom said it could take up to 72 hours before my hotel heard about my reservation. The hotel reservations person said that she had never heard of such a thing in the 17 years she's been doing this. For a moment I was worried that I had been swindled. It all worked out for me and I actually got a great rate on the hotel, so maybe I should not complain. But I just want to leave this review here to encourage the GetARoom people to figure out how to fix this aspect of their service.
Made the res easily. Then last night was unable to cancel room on line. Will try again but otherwise seems like Ill have to call to do this. Also, no real description of the room or as many room choices as on other booking sites.
I contacted and booked Getaroom by mistake. I thought I was booking Hotel Romeo.No refund. This is a deceptive practice. I am considering contacting Massachusetts Attorney General"s consumer protection section. I had forgotten to amend my review. I spoke with a nice person who allayed my fears. She offered to allow me to cancel. But I am satisfied with the help she gave me and stayed with "Getaroom."
Austin, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Overview
Getaroom has a rating of 3.1 stars from 6,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 7th among Hotels sites.
- Visit Website
- Dallas, Texas, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katrina,
We have provided a resolution regarding your review on Sitejabber, and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we Thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers' reviews very seriously, and we'd like to Thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom