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Unlike ancestry.com which I also did the dna test with, Heritage suckers you in then requires additional fees to actually see the information. After you pay them it took a long processing time then they withhold information they tell you they found and your unable to view/research until you pay them again. IMHO hidden costs, I wish I had not paid them in the 1st place.
They are available and happy to communicate when you're booking and paying, but if you have an emergency even medical they are Not helpful and blame it on the hotel which the hotel said was no true. Book with somebody else and avoid these folks.
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I searched for free and some Discoveries came up. When I tried to view the Discoveries it said I...
First they sell you a plan that does nothing and the rest is freeking expensive on to the plan...
Dear James,
I am sorry to see that you are disappointed with your MyHeritage experience to date.
When purchasing a MyHeritage DNA kit you were informed of what results you would receive. Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches.
Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analyzes your ancestral roots in great depth to provide the most diverse percentage-based ethnicity breakdown, which includes 42 ethnicities from around the world. You will discover where your heritage originated from and how much each ethnicity is part of your ancestral origins, and even view the main life events of your direct ancestors on the Ethnicity map.
DNA Matches - This technology compares data from autosomal DNA test results and family trees to identify matches between users that share genetic sequences and indicate a family relationship. When you test your DNA with MyHeritage DNA, you are eligible to receive DNA Matches to others who have tested with MyHeritage, as well as those who have tested with other services. We allow users of all major testing providers to upload their DNA results to MyHeritage, widening your matching pool and making it possible for you to meet even more new relatives.
Indeed, MyHeritage is based on subscriptions. Mainly because It is not possible for us to stay consistent and offer so many record collections along with state of the art research tools without having a paid membership.
As you may know, many services in general, are subject to a membership charge, including the genealogy research market because it expands as more historical data is uploaded from MyHeritage partners that require royalties on its use by customers. That said, one may still very well research their family roots with a FREE basic membership. A FREE basic membership is a great start if you are just beginning the research of your family roots. This includes a free basic membership and a free downloadable Family Tree Builder program. Also, some records in SuperSearch are free (e.g. BillionGraves, Social Security Death Index). Some of our members will purchase a complete subscription that offers all research tools but many of our users prefer to only pay for some features as they don't really use the entire array of tools we offer.
Please message me to john.vipsupport@myheritage.com and I will try to help you with any questions or issues you may have.
Kind regards,
John
MyHeritage Team