Getaroom

Booked a room for 3 nights. Getaroom confirmation shows cost per room and states that fees are for taxes, etc... and booking fees. This is not accurate. The hotel clerk didn't know the reservation was prepaid and accidentally charged me the full amount of $390.72. An odd amount since the amount I prepaid Getaroom was $587.30 for that exact same reservation. The hotel quickly credited me but when I questioned rate difference the hotel said we only know what we get paid from them. As it turns out the extra 40% ($196.58) was not for hotel or resort fees as the language on the reservation confirmations mislead you to believe. As it turns out they charged me a fee of $196.58 to book a $390.72 reservation. I have filed a compliant with the Better Business Bureau and will be booking direct from now on.

Booked my reservation 2 months in advance for my child's tournament for 2 nights. 2 weeks before date of reservation I tried to cancel because the tournament got moved to a different city. I wanted to just move my reservation to the new city with getaroom but they refused and charged me $400 on top.
Worst site for hotels, don't ever use this site.
Get a room, got a hold of me and refunded money.
Thank you

I got someone else's reservation in my email address. So it showed me their full name their phone number their home address their email where they were staying that she was alone in the room and the date she was staying. Unbelievable security breach and I got absolutely no help from the support center. They put me on hold for 20 minutes waiting to speak to a supervisor yet in the end I spoke to no one that could justify or explain this error. That is just one complaint about this company. I have another but won't even start

Thee company is a hidden contact and interferes with your booking unexpectedly, apparently they are partners of Priceline ( bad company too) give very hard time to cancel your reservation, I don't recommend them at all. Very bad customer service including customer service of Priceline. I will never use Priceline and get-room partner. I didn't receive the refund yet. Spent few day to cancel my reservation between Hilton, Priceline and get- room

I suggest anyone trying to book a hotel room through this website to keep looking for the hotel's website they are trying to book. We paid $59.00 more dollars than the actual hotel site would have charged and tried to cancel while the charge was pending and their automated recording asked if we would like to cancel and we said yes...but it was still nonrefundable. Buyer beware. This is a misleading horrible way to do business and not the first time it happened in our business. I've instructed people over and over again not to fall for this but they make it look like you are on the hotel's website. Never use them or you are stuck! Last time we lost $1200.00 to them. Horrible company.

I booked a room through 5is site - it looked like it was the website of the hotel but this was a deception - and the nightly rate was reasonable - about £46. When I completed the sale it came to £143, "Tax recovery and service fees" had been added which I had not been made aware of in the usual, "total cost" manner of normal, honest websites.
I have not been refunded at the time of writing, but have raised the issue with trading standards.

Below issue has been resolved by customer service representative, thank you. "Getaroom charged me high service fee that I did not agree to. After receiving my booking confirmation showing the high service fee I cancelled the booking right away. However their cancellation policy does not offer partial or full refund. I contacted customer service about my situation and and have received help"

I made reservations for a night in New Orleans. After reserving, I discovered I could have gotten a King for same money. I immediately started backtracking, hoping to find a page where I could swap rooms. I eventually hit a page that said "if you go any further, you will have cancelled and you will receive no refund". I stopped, did not click, decided a queen would be just fine! The next morning I get an email confirming reservation and another email cancelling. The activity times on email were less 5 minutes apart. I called customer service. I maintain I never hit the button on dialogue box to cancel, they said I did. I told them I wanted the room, they said too late. They essentially stole $321.

Refund was cancelled with no penalty applied (as per my confirmation emails and the getaroom.com reservation confirmation page) yet my account was not refunded. I called customer service and I am still fighting for the refund and they told me it was handled by Expedia. Way to ship your calls overseas and then pass the buck to Expedia.

The reservation experience with Diana Rosenthal was fantastic but the rest of the company services are terrible.

I was searching rates and was given a 10 minute time to book at a much lower rate. After accepting the rate an entering my info the booking doubled in price. Upon contacting Get A Room they would not honor the lower rate or cancell the reservation. Spoke with hotel manager and was told they have several complaints weekly about such transactions.
Update 6/10
Spoke with Get a Room rep and was told a refund would be sent. She was very nice and helpful. I will update when funds have been credited.

Their web site is a bit devious in that you really don't know your dealing with for reservations. Thought I was booking direct with Travelodge Inn & Suites by Wyndham Deadwood SD only to find out that I had been directed to this company. Tried to call the number on the confirmation at GetARoom and they have no record of my reservation, however it was charged to my credit Card. Had to eat the $300 dollars plus. Now working with my credit card company to get my money back. The room was not up to Wyndham Gardens standards, badly needs remodeling, morning breakfast ran out of food two days in a row, very noisy not very clean.

Simple, easy to navigate website. Found a nice hotel in the area I wanted at a good price. Would recommend to use Get A Room. Received my booking confirmation immediately and another email to make sure I had everything I needed. Amazing!

My wife has told me that I should have known: but when I was looking for a hotel room in Baltimore, I accidentally made a reservation with "GetARoom.com." They cited a price, and I went for it, booking two nights. Once I got the actual charge, I saw a few things. First, the price for the second night was at least $50 higher than the first. Second, they added an additional $100+ dollars for "tax recovery charges and service fees." Finally, they told me that the reservation was non-refundable. When I called to try to cancel, they offered me a $26 discount. Not what I was looking for! This is a predatory enterprise. DON'T USE GETAROOM.COM!

P.S.: complaining helps. After writing this, I got a refund.

I had several issues trying to add an additional night to my previously made room reservation. Eventually, customer service reached our and offered to fix the problems. They even held me harmless for the higher cost of the extra night that I was required to make under a separate reservation. Further, they called the hotel to make sure that having 2 separate reservations would not cause me to have to change rooms the last night of my stay. I was very pleased that they took my complaint seriously and proactively figured out a very satisfactory way to fix the issues I had encountered.

This is a follow up to my previous review. After posting my review here, getaroom.com contacted me to refund $72 of the $80 in transaction fees charged for the 2 night hotel reservation, resulting in a very reasonable $8 transaction charge for booking the room through getaroom. Sometimes things go wrong. This was a great service recovery.

I fully acknowledge that in my haste to reserve a room last minute while on the road that I did not catch the $40/night transaction charge (excluding local taxes and fees) getaroom.com initially charged me when making the reservation until I saw the confirmation and it was too late. My negative review was for the customer service reaction to my complaint about the exorbitant charge. Getaroom's site made the reservation easy.

Sponsored advertisement thought I was hitting the hotel website. Advertised a $475 room at $625 and claimed it was a last minute deal. Said the total was $625 and when I confirmed payment it charge my card $914 with no option to cancel. When I contacted the website customer service they processed a $60 refund and blamed me saying all fees were previously disclosed.

If you're booking more than one room in a reservation, you can only select the same type of room for each one. It doesn't allow you to customize the room type for each room individually, which is allowable under every other hotel booking I've ever experienced. This seems like very sloppy or lazy design.