Affordable price I was looking for, and not much of fees added to the price shown.
Affordable price I was looking for, and not much of fees added to the price shown.
It was very easy to book it, no long account setup process. Lowest rate by far.
Jonathan,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Difficult layout is it okay for the most part. The constant sending of emails and ridiculous
I CANCELED MY RESERVATIONS WITHIN THE TIMEFRAME ALLOWED FOR A FULL REFUND, AND THE REQUEST WAS NOT PROCESSED
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Thank you. Getaroom.com.
I stay in a lot of hotels and motels. This is the best value I have ever foundl
Hello William,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Maureen Haggerty Jordan
United States
SCAM COMPANY
First, at no point did I know that I was on a 3rd party website. They trick you as appearing as the website for whatever hotel you look up. From the many negative reviews I have read, I am one of MANY that have been duped. They should NOT be legally allowed to advertise a rate of $159 a night for 2 night and then charge an extra $157 in taxes. These extra fees do not show up until after booking. How are tgese business practices legal? I booked a room for the Tiger Hotel in Columbia, Missouri tonight and was shocked to see the final price, AFTER I was charged $475 total. I canceled reservation and was then told no refunds. I called the hotel directly and they informed me I must have booked through a 3rd party website, as they only charge $136 a night. I looked at my confirmation, and sure enough, it was from GETAROOM.COM. I called their customer service number and the agent apologized but said nothing could be done. THIS IS A SCAM COMPANY! I've booked hotel rooms through 3rd party companies like Hotels.com, Booking.com, Hotwire.com, Expedia, etc, but I always knew I was on their website. This company, at no time, informs you that you're NOT on the hotel's website.
I am a widowed mom of 4 with health problems trying to take my daughter on a college visit and this company has scammed me out of almost $500. I will complain to the Texas Attorney General and leave reviews on every travel website.
My reservation # is R*******866.
In case someone has a conscience at your company and wants to do the right thing.
This is the WORST travel company I have ever dealt with!
Maureen, We have provided an update regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Literally the worst booking website i have ever seen, no refunds for any reason. DONT BOOK HERE! BAD
Good afternoon. We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom
I accidentally canceled my reservation and needed to make a new one and they were super helpful.
Ruth, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I would GIVE ZERO stars and sue this awful establishment, they are con artists and I WOULD NEVER book with them again. Please take my advice.
All went well with the booking and confirmation. Easy to use this site and cheaper.
Susan,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Thank you,
Getaroom
The pricing of the hotel we chose to stay at has a very nice price.
Nora,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
I had no problem getting a room thanks for finding exactly wat I was wanting
I had no problem getting a room thanks
Fast and easy and good price. Needed lodging for last minute getaway trip to Yellowstone
Tracy,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
So far so good. First time trying utilizing a site other than the big sites
Steve, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
The option to not make an account with password is not made clear at first.
I still don't know when to check it so I'll have to call the hotel
Please don't waste your money this is a homeless shelter not a hotel it's horrible
Making the reservation was quick and easy. I was able to book a great rate.
Dear Emily,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your future booking needs. Have a great trip!
Thank you,
Getaroom
I love it and love you so much more than welcome to come over tomorrow
Turki,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Overview
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 7th among Hotels sites.
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- Dallas, Texas, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Penny,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Sincerely,
Getaroom