Getaroom

I consulted Michael Aucoin a friend who is works for Getaroom and he helped me, I booked on line easy easy.

Rip off! Charged us twice for our room! Overcharged us and will not refund! You have been warned!

It was fast & easy & the confirmation came through seconds later to my email address on file

Noticed a charge on my credit card for this company for 272.00. Contacted the customer service department who quoted me a wrong e-mail address and informed me that I agreed to the terms and conditions, ONLY PROBLEM IS I DIDN'T. I informed them that I never booked, never gave my credit card and never signed anything. Again they sent a long blubbering e-mail back that included that they sent me an e-mail verification code only problem is it WASN'T my email. This company is a scam. I called the Hotel that I supposably reserved a room and they said somebody called and canceled it and no one even reserved the room. This company absolutely refused to help. I was scammed out of this money either by this company or an outside person but I am paying the price. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE.
****** I would like to edit this post because Getaroom reached out to me immediately after seeing this review and looked at my case. They contacted me and we resolved this immediately. I will say as frustrated as I was their customer service department came thru and it was resolved as promised.

I booked a room at the Best Western Hotel and Convention Center in Lawyon, OK 6 weeks in advance of my Grandson's BTC graduation. The reviews online for that hotel were good. When I called to make reservations they automatically connected me to this third party booking company, which I wasn't even aware of. I had made reservations for 4 days originally then called and extended for another day. They immediately withdrew the full payment from my account both times. When we got to the hotel, it was horrible! There was mold and mildew on the walls and growing on the windows. I am highly allergic to mold. We went to the desk to cancel the reservations, they didn't seem to be surprised or bothered. By that time, I was already having problems breathing and my throat was getting scratchy and my voice going. They said I had to go through the 3rd party to cancel. I had to get out of that building so I went outside, After waiting on hold for 30 minutes, the girl cancelled out reservations but was rude, and very unprofessional. She said I had to wait 7-10 business days to get my refund. Here I am in a strange town, 1800 miles from home with no place to stay and limited funds because my hotel expense was already paid for in advance. Now I have all those funds unavailable to me and no place to stay! This was unexceptable! I had asked to speak to a manager and she told me "the manager is just going to tell you the same thing". When I insisted she allow me to speak to a manager, she the manager is in a meeting and hung up on me. What a nightmare! That's a lot of money to be designated and prepaid for a vacation hotel only to find yourself with limited funds and trouble trying to find another place on short notice. I had to have a family member back home transfer some money to my account so we could get a place to stay. Never again! This was embarrassing and humiliating to have to ask for help from family while I am supposed to be on vacation. Totally ruined our vacation!

It was simple and easy and fast And also the cheapest at all the other prices but I would like to see if I can get an upgrade when I get there

It's was relatively quick and easy to book a room. Offered different options to meet my needs

Convenient & simple. They provided the information I needed & an easy way to book my hotel.