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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,371 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 18th among Hotels sites.
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Do not GETAROOM, com! I thought i was at hyatt hotel/orlando airports site, which turned out to be getaroom. S they charged me $465. For what the hotel told me when i arrived was a $171. Room, and that they had never heard of such a price. The getaroom.com site showed all the cheaper room were booked, (that the hyatt said was simply not true) and only showed the most expensive room available, for $239. When i got my receipt i had been billed 465. For a room that was available thru the hotel itself for $171.
I called 3 times to getaroom.com help line, got put on hold for 30 minutes, and two rude, useless operators, one i asked if she could ask her friends to stop laughing and giggling in the background... AVOID THIS SITE AT ALL COSTS.
Not willing to change the name to my wife so she could check in, I had to work Friday night and I was going to meet her there Saturday morning. Happy Anniversary Getaroom
We were almost unable to get into the room because the door was broken at the lock. When we asked for a different room, they said we couldn't get another room until the morning.
The bathroom door was mishung and wouldn't close.
The so-called wifi was so slow as to be unusable
The breakfast was basically low grade dog food.
This was a complete $#*!hole.
Nothing wrong with the room but got scalped on the price. Quite offended at the charges and fees. We were quoted $81 and after purchase is was $110.
Property well portrayed, excellent rate offered (better than all others I checked), quick reply. I'll add GetARoom to my bookmarks.
Didnt show the hotel that i already Payed. So had to pay again. Tried to talk to someone about getting my money back and could not ever get ahold of a person.
When I called to inquire about the hotel in Chile, Debra was right there for me. She answered my questions capably and when she didn't know the answer she sought to find out by going directly to the hotel source. She was an absolute pleasure to deal with.
Best price available. I wouldnt hesitate to use this site again. I will recommend this site to others.
My experience with GetARoom was excellent. We were driving to Florida and needed a place to stay. The booking was easy to make on my cell phone and it saved us money. This was our FIRST experience booking with them and we will book with them again.
The lady that helped me, took care of me. I got what I asked for quickly, with h no pain. The was friendly and efficient to look after me.
I contacted customer service because I booked the wrong date for a room at Hilton Garden Inn Your service rep went above & beyond to help me.! She contactedvthe hotel to inform them what had happened as the booking was non refundable.
The hotel allowed the rep to cancel the reservation & rebook the right date She then made request for a refund on the first reservation. She is a very valuable employee you are very fortunate to have her thank you so very much
Very user friendly. The reviews published by customers really helped me to make my choice. I would recommend this site to my friends
Really good price and felt the hotel reflected what I had spent. However I know prices tend to fluctuate depending on season, so would not have been v. impressed if I had paid a lot more as there were elements that could have been improved. My shower did not work properly, the shower was also rusty. The dinning room was very dated in its interior. Plus sides were the central location, nice and clean, and the interiors of the rooms were fairly neutral.
Was charged extra money by hotel beyond taxes n other fees.
Never gonna repeat same mistake of doing business with you guys again.
The booking was VERY easy and we received confirmation immediately.
Now we just need to see how it goes when we check in on the 19th!
Price was good also
Cancelled booking 12 hours after confirmation of the trip. Will not book from here again. Time waste
Very helpful in securing best rates! When I was on hold we got disconnected. I like that they called me right back bc I was frustrated by then and would not have continued booking! Wait time was a bit long
Failed to mention that the hotel requires a deposit for locals. We were in need of a room while heater was being repaired. Still waiting on a refund.
Easy and wonderful... if i went thru Hyatt there was no refund and i needed to change my dates... using Get A room i was able to change my dates no problem
THEY TAKE YOUR MONEY AND WHEN YOU GET TO YOUR HOTEL ITS BOOKED. THEY OVERBOOKED. YOU WILL NEVER GET A REFFUND FROM THEM EITHER. WE PREBOOKED WEEKS AHEAD ALSO. ITS A BIG SCAM. IT SOUNDS LEGIT BUT ITS NOT! UNLESS YOU WANT TO PAY FOR A ROOM AND NOT GET IT.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members