GetaroomReviews 6,370

Roped me in with the discounted pricing but when I got to check out the price was not the same. Disappointed. It said $98 but gave me $109 pricing. And this was before tax.

Reservation took over an hour to show up at the hotel. Very slow and inefficient when you are trying to check in

Dont forget the resort fee. It was good overall. We enjoyed the view and the room appeared to be updated. Low water pressure in the large shower... everything else was good!

I made a mistake on booking the for a hotel stay. Once I realized the error I contacted the headquarters of GetARoom and within 3 days my problem was solved to my complete satisfaction. Thank you.

GetA Room took the funds from the credit card and sent us a confirmation email. However, when I called the hotel on Jan 3 to inquire about Ck in time, I was told GetARoom had cancelled the room. When I called GetARoom, Charlie could not help me. We were without a reservation anywhere and it was extremely upsetting.

Had a wonderful time. Painless experience. Would do it again in a heartbeat. From start to finish, I had no problems. When I had questions, it was easy for me to get a hold of an operator.

Helpful, fast, polite and patient. They made sure everything was in order to complete my request. They even called me back to confim my reservation.

Agents were all friendly, but I had to depart early which meant requesting a partial refund. This took over 30 minutes on the phone with about three different departments. Very inconvenient.

Just like any other "discount" site, they initially draw you in with a great price when put in the days you are looking for. But when you go book it of course, the room and date you want are now almost twice the price.

Thought I was booking thru trip advisor, However redirected to your site and your site said complimentary breakfast! But the Hilton informed is even though we paid higher price, our brkfst was NOT included which cost us an additional $37.00 for brkfst. Will never book thru your site again or stay@ Hilton Hotels. Going back to Marriott where you are treated like GUEST...

Person I talked to was very pleasant and very concerned to provide the type room and date with a fair price for me.

I don't know her name but she was great. She walked me through it after a difficult process on the website, called the hotel and found me a room. She done good.

I booked on getaroom through Trip Advisor. I called the resort where I booked and was told that they saw my reservation but that the room type that I had booked and paid for would not be guaranteed. Furthermore, the hotel was completely full for the dates booked so there was a chance that I would be moved to another resort. Thankfully cancellation was easy and quick.

Misleading charges hidden fees worst customer service you think you are on the hotel web site but you are on theirs and not until it is too late they had crazy charges for what they call booking fees awful company never use them any positive reviews anywhere are by the company itself

Our reservation was not there when we arrived at the hotel, which caused a bit of a delay for us to check in. However, the customer care center handled everything smoothly and professionally solving the issue in around half an hour.

Very easy and the representative was helpful and pleasant
I was leary as the hotel itself stated they had no rooms, but she assured me they did and when I called the hotel the next day, they confirmed my room

I was in a great hurry, and they were able to get me a room where I wanted when I wanted. The price they got me was $159.00. I then found out when I got here that the actual price of the room is $129.00.