Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
There is no way to modify the reservations, the customer service is rude, the actual hotel staff have tried calling the site customer service to ask them to change the reservation or help the customer and they are still not willing. The actual reservation has not gone through to the hotel and I was told there was no way to know when the reservation would show up in the hotel's system, yet they are still going to charge me a fee for canceling if I do not cancel (before my reservation even exists to the hotel). I've used many sites before that were all super easy to use and cheap and had great customer service... I've never been more disappointed.
I will recommend to anyone I've been searching for weeks for a room and once I found you're company I'm all set with others.
On may trips, a warm hot hub can bring relief to a long day. Unfortunately, theirs was not working. Otherwise, the room was nice and spacious.
I made a Mistake when trying to book 6 rooms and was unable to cancel and reorder.
I would never recommend this site to anyone nor will i ever use it again, people make mistake and should be punished!
We are travelling with another couple. They booked a room and the order was processed immediately. Our order was taking a very long time to process, over 15 minutes and still not done, so I entered my request a second time. This order processing was taking a long time as well and eventually I received 2 confirmations. I cancelled the first one and received confirmation of this immediately.
I had an issue with a booking and upper management helped resolve the situation.
I appreciated their promptness and graceful resolution.
I was very happy with my experience with Getaroom, it was easy to make my arrangements, price was fair. Very quick and simple.
Fue muy ágil la reserva on line. La información fue correcta y no tuve ningún inconveniente al llegar al hotel
Great experience will definitely continue to use GetARoom for future bookings! Also when I spoke with a phone representative she was very nice & helpful! Bonus points!
Very pleased! I am a return customer and will continue to be a return customer! Whats not to like? Best prices and best customer service! Seamless and easy hotel bookings!
They contacted me and everything was resolved... excellent customer service. I would book through them again
Got the room quick and less cost than many others and locked it in ASAP. It was simple and quick. Not much else to say except I will do it again.
People went out of the way to help me with my reservation that I had inadvertently cancelled...
I was confused by my online reservation through third party, but now it is cleared up, and i am a happy consumer.
I travel on business nearly every weekend 9m out of the year, I stumbled on Getaroom one time and got a awesome rate with a employee who went out of her way to help me.
I haven't looked back since I call them first anytime I book a hotel room, 1 time I saved 90.00 a night c'mon it's a no brainer...
Customer service answered my questions for a hotel in Buenos Aires. It was a pleasure talking to her without a lot of background noise that you so often get in a call center
Great location; great parking; great breakfast... no problem getting in early to park for free. Walking distance to the Falls... no issues off-season.
I google searched Westin and somehow ended up with their number. I asked directly if this was the Westin and/or their preferred status line and the agent said yes and told me to book fast because there were only two rooms left. I did and called back to put my rewards number in when I was informed that this was not in fact the Westin. Upon further investigation, getaroom said they had the best rate when setting me up in a room and it was $180 more than booking direct. They offered to refund 10% and have refused to let me speak to a manager.
I am considering pursuing legal action as they misrepresented themselves and will not provide any manager to talk to to escalate the situation.
Booking the room was easy and the interface is great. However a resort fee (daily, levied by the property) was not included when shopping and came as a nasty surprise when the confirmation was emailed.
Received immediate response from Getaroom.com and the issue is being addressed.
Very efficient and effective post-sales service.
Made the res easily. Then last night was unable to cancel room on line. Will try again but otherwise seems like Ill have to call to do this. Also, no real description of the room or as many room choices as on other booking sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members