Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
Super! Great price and very helpful!
Will use again but dont like having to type 100 words in the review!
It is the best price during looking for hotel nearby airport. I am looking for one night stay over for the early morning flight
The person I spoke with on the phone was very friendly and helpful. They took time discussing several options with me. They had knowledge of the hotels being considered and were able to find a 4 Star hotel for me at a great price. It was only a couple days before I needed a reservation and many of the Hotels in downtown Chicago were already pretty full and were offerring there remaining inventory at very high prices. GetARoom found a cancelation for me that they had just received and offered me the reservation at the low price.
Agent took the time to explain everything and made me feel comfortable at the same time.
She is a KEEPER!
Moses Levy, happy travler
Smooth booking experience but would prefer to be able to select the currency which I would like to pay instead of only being able to pay in dollars
I found the website clumsy and not intuitive or at least not as easy as others but on the phone they were great and all worked out with lower prices than other sites
I had to call the same night I did the reservation because I thought I bought it twice and customer service was great.
Took way too long. I was not told that it was a non-cancellable reservation! I will never use this site again.
I stayed 2 nights at Hampton Inn in AZ, $180/night and got an unexplained charge for "taxes and fees". This was my first time booking through getaroom.com and I could not decipher the charge. Within 24 hours, I got an e-mail from getaroom.com and they settled the issue to my complete satisfaction. Must say I'm not used to answers that fast, even in our digital age.
The phone-service is not a service, but just very annoying. An on-line-service for changing reservations would be so nice. Instead of waiting on the phone, talking to different people, who is talking VERY fast and in a not very understandable English, reading LONG condition-facts out loud.
I accidentally hit the wrong date when I booked. I called right away and after multiple attempts with customer service (who were in all 3 cases communication challenged) would not let me cancel or change the dates. Just told me too bad their computer wont allow them to and there was no one who could help. STAY AWAY FROM THIS SITE.
In the end I had to eat the entire reservation
Our stay was cool and cloudy and we still had plenty to do. All but one the pool was heated so the kids were entertained for hours. There are water slides, a lazy river, hot tubs, you name it. Our room was recently renovated and its beautiful. Our view was amazing. We will definitely stay here next time we come.
Never ever ever use Getaroom! Awful customer service, the people are awful humans. Needed four rooms last minute, was told I had 4 rooms. All booked. Turns out I only had two rooms, and had to cancel my trip as I really needed four rooms. I had to pay cancellation fees even though I would never have booked two rooms if the lady on the phone was honest with me in the first place. Follow up complaint process is laughable and their staff are the worst - please avoid at all costs! These guys would not know customer service if it walked up and hit them in the face!
After they read this review they offered me my money back as a 'gesture of good will and in good faith' - with the most condescending email ever. Not a drip of irony that they owe me that money any way. Buyers beware! USE EXPEDIA!
Easy navigation. Found low rates on resorts and it was easy and super quick to book. Very please with the experience.
Booking was easy and give you the details well. But it is better to confirm with the hotel. It won't pass the reservation to hotel for few days. The hotel surcharges will be more that the web shows.
Its so easy to use, and it gave me the best deal for a very great hotel. This is my first time using getaroom and I would definitely use it again, as well as recommend it to a friend.
This was my 1st time using Getaroom, I called them directly versus online because I had a few questions. The customer service rep was friendly and patient with my questions. She was a great help! I will definitely use them instead of my normal discount website I use.
Quick, easy, user-friendly. The website is organized and very well thought out.
I like how the room descriptions are clear, and also I really appreciate the call center where I can speak with an expert 24/7! Thank You for providing outstanding service and quality!
Easy and best price for what we needed... by far.
We got a room for 2 adults and one child for less a double room on other sites. Thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members