GetaroomReviews 6,370

Hello I use online hotel room booking on a monthly basis twice a month. Might have never encountered an issue such as this. When booking my room for Sunday night the webpage altar my booking for the next week instead. After finalizing the payment the dates were wrong. Instead of the BN for the same night of booking it was a week away. I called to adjust with customer service when traveling to the location 6 hours away in the afternoon and not arriving until midnight and customer service would not help in any way other than charge me for a new room all over again. Since I was already on my way to the location I had no choice other than to pay twice in one day. I'm very dissatisfied with the experience and the customer service that I received. Like I said before I travel twice a month and use online services all the time and have never run into this this issue. I am also in the hospitality industry for the last 15 years by managing back steakhouse. I would hope that someone would be willing to help me with other arrangements in the future or a given voucher to recover this lost.

I had heard complaints about using getaroom so I wanted to share my experience. Booking was easy, but the main issues I had heard were related to the hotel having the booking and dealing with getaroom customer service. I booked the room on a Saturday, checked with the hotel directly on Sunday and the booking was not yet on their records. I sent an email to getaroom and heard back Monday. Very pleasant note, explained the situation, I responded by saying I was not comfortable with a long delay in having the hotel show the booking, and the rep got back to me within an hour saying they had spoken to the hotel and the booking was in their system.

I was very pleased with my experience and did not have any of the troubles others have mentioned.

Zero stars would be more accurate. I booked online a $119 room - with taxes of about 10%, expected total to be about $131. Screen showed hotel name and reservations number - not a mention of getaroom. I quickly got an alert from my card company showing I was charged $178.

I called the toll-free number shown on the screen displayed prominently next to hotel name. To my surprise someone in the Philipines answered saying I had booked with getaroom and the extra $50 was a service fee and no, they would not cancel.

Deceptive trade practice. Appealing via my card company now.

Room should have been $153 per night for 2 nights, they charged my AMEX $410. Would not cancel even though hotel would cancel, they said their hotel partners would not cancel it. Why do they need a hotel partner?! I thought that I was on the hotels website but no I landed on this sorry companys site! I will post a horrible review for this company on any and every site I can find! I tried to cancel 30 seconds after submitting reservations and seeing the total charge of $410. Con artist company! Will take this as far as possible and have already started the dispute process with AMEX.

I was suppose to get $25.00 a night off the original room rate for the Great Wolf Lodge if I booked thru getaroom website and which did show up at check out. When I submitted for purchase extra taxes and fees of $l72.39 were added which put the total costs paid for a room for 2 nights over what I would have paid if booked thru the Great Wolf Lodge site. I called Getaroom and they only gave me 10% $72.39 refund. Also was never explained in order process the reservation was not refundable if canceled. The site said refundable if canceled before the reservation date. Only in the confirmation did it state I would have to pay one nite if canceling the reservation. This site is very deceiving and you will not get a cheaper rate or matching rate as stated.