Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 5th among Hotels sites.
Booked a 2-bedroom suite with 1 queen bed in each room. When the hotel confirmed my reservation, they put me in a 1 bedroom with 2 queen beds. Thankfully, I explained that I had booked a different room and they were able to put me in the suite I wanted. Not sure if this was a pure accident on getaroom's part or if they were advertising one thing and thinking the customer wouldn't mind something different and presumably cheaper for getaroom.com. But I got it resolved so not a huge deal, just make sure you verify the registration with the hotel asap after booking.
We already have an existing reservation & wanted to "add" an extra night. The room is costing us $360 "unrefundable". We'll be finding a better deal in the future.
Representative was very knowledgeable, personable and professional. Price was reasonable. Recommended an
Alternative to room I called about.
Great service! I would recommend them highly. I had to call for an issue and they helped work it out. They were patient and understanding the whole time.
No problems making reservation, and no problem when you need to change travel plans. Fully accommodating.
They charged a $50.00 tax and recovery fee that is not a credit card hold. Posed as the hotel itself.
Great rate! Easy fast website to update options
Called hotel who couldn't match the low rate
Impressive first time!
I did not know that I couldn't change my reservation. I think the rep should have told me before completely booking the hotel.
So I booked a hotel in Phoenix for a concert and we had to change the reservation from 3 nights to 1. The agent said that the reservation was "no cancellation" and it was up to the hotel to refund my $700. The agent never said it was a "no cancellation term". Soo had to cancel and rebook at the same hotel for 1 night@$300 which they gladly received from me and would "let me know" if they're going to refund me. If it wasn't for my wife's birthday, I would have canceled the whole thing
Room is compact but well located to majority place of interests. MTR is just next to the hotel and lot of earteries around.
You showed me a final price on a room without ANY info this is a net price and then, only during payment I could see you added 25% of a tax. This is cheatery. You should display total price a guest will pay so we can compare offers.
I was satisfied with the customer service and got a good rate. Unfortunately, I was not advised that it was an Advance Purchase, which I never do. The Company was efficient in processing my booking and cancellation.
In good faith, I went on line to "get a room" for a long weekend. I wanted to stay at the Hilton Garden Inn, so I googled that and little to my knowledge a pop up came up - getaroom.com- that was 1/4/19- I was booked for 2 rooms, only wanted 1 and have yet to get that credited back to my visa. The hotel manager has provided proof to me that the hotel credited this company, but yet I cannot get anyone to take care of this for me. THREE WORDS- DON'T USE THEM!
I thought I was calling Hamptin Inn, not a general reservation dept. George was also very slow during the transaction
The woman I spoke to was trying to be helpful and friendly enough but she had an accent and spoke so fast I could not understand her. I had to repeatedly ask her to slow down and start over. I do not have a hearing deficit or elderly Dementia. My problem was solved in the end but it was difficult.
I got a great deal on the exact hotel I wanted to stay at. Super quick and easy to take advantage and get everything processed. Highly recommend!
It was very affordable. Gave me the cheapest price & The process was easy everything went smoothly I'm satisfied!
It was very easy and quick to book my room. I was able to book my room from my cell phone while waiting in the car pickup line at school. I'm looking forward to seeing this hotel.
GetARoom found a room where other sites said they were sold out. And, there is the flexibility to cancel. Winning!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members