GetaroomReviews 6,370

I booked a hotel room yesterday morning with who I thought was best western. Come to find out was this 3 rd party getaroom. The lady told me the wrong check out time as well as overcharged me by $40! (I had to find all this out when the hotel manager told me) this was our first outing as a family and super disappointed that I got mislead. I called to figure out why this happened, getaroom lied and said they couldn't find my information to help. Again... very disappointed.

Getaroom overcharged me 400% on a hotel room in Buenos Aires, and then told me they had a no refund policy. It took a few days, but after complaining to them, leaving 1 star reviews here and on Trustpilot, and sending them screenshots from the hotel website which proved they had overcharged me, they cancelled my reservation and gave me a full refund. Their customer service department was extremely polite and helpful throughout. Part of the problem was that their website looked like the website of the hotel, and another problem was that they only charged the full amount after I'd pressed the 'Agree' button. Obviously I wouldn't have agreed if I'd known what I was being charged. Their website is confusing, and needs a rethink.

This company is based out of UK and has many employees sitting in front of a computer posing as employees from your selected hotel venue. They read from a scripted manual with rehearsed answers to your inquiries about their fee's etc. You will be charged a minimum of 90 dollars to have them book your hotel room. The charge will come though as a hotel tax of some sort. They will lie and say they are the hotel itself. They will not give your u the hotels number directly or their OWN physical address for uhhhhhh security reasons ( what).? What other company will not divulged their physical address.? Security reasons? After realizing I was scammed I called right back to cancel. The whole thing has been a whole day hassle and still not sure of refund even after calling to cancel 10 min after booking with getaroom. Really a fraudulent site. Beware.

I made a reservation thru Getaroom and didn't realize the fees were very high until I saw charge on my credit card- I called and got nowhere with understanding what the fees were, or getting them removed. It wasnt until after I posted a review on sitejabber that I got resolution. I was refunded 100.00 of the 215.00 they charged. The reservation that I made was great, it just seems like they should be upfront about the extra fees.

I went on line to book at room at a reputable local hotel. I got what I thought was their website and proceeded to make my reservation. The site advertised rooms for $124 per night. I did not receive a confirmation number or a receipt. When I reviewed my credit card history on line I was shocked to see I was charged $181.40. I contacted the hotel about the charges and a receipt this, the hotel manager said the reservation was made through a third party. He then was able to obtain a receipt that showed that I had been charged $52.69 in fees

Do not use this website. They have zero interest in you as a customer and do not want to help. I made an error in booking a room and due to their no refund policy they would not change the date of my reservation. I was just out $150.00. Do not book through this site. They also never sent the money they collected from me to the hotel, as a result the hotel was not able to help in resolving the issue either because they never got paid. Scammers!

I suspect your website has a pool connection to I'll go to because I went from trivago to Agoda to Getaroom And in that process the date of my booking changed from February 24 to March 3. I did not realize this and as I was traveling it was not easy to complain to you. Two days later when I was eventually able to review correctly I contacted you, please check your files, and you said you had no arrangements with the hotel to change dates. This is possibly a poll and in that process the date of my booking changed from February 24 to March 3. I did not realize this and as I was traveling it was not easy to complain to you. Two days later when I was eventually able to review correctly I contacted you, please check your files, and you said you had no arrangements with the hotel to change dates. This is utterly appalling Structured to work on that. I honestly can say I think your service structure is so bad it's almost criminal

I unknowingly used this website when a call I thought I was making direct to a hotel went to this website's customer service center instead. Defrauded like others who have complained on this site. They posed as the hotel and told me my rate would be $98. When I received the confirmation I saw the price was increased by 50% with undisclosed charges. When I immediately called back to cancel after receipt of the confirmation they refused to cancel the room. After seeing all the complaints similar to mine I am going to call the Better Business Bureau and the Office of the Texas Attorney General (phone number *******100). Urge you to do the same.