GameStop

I bought a digital gift card online. I waited and waited for it to get delivered. Finally I got an email saying my order was canceled! I checked my credit card and sure enough they had taken my money! Still waiting for it to be returned. Now I have to wait god knows how long to get the money back so I can purchase elsewhere.
Brutal.

This website scam me! I'm a seller and a buyer at this website. But I mostly sells things like gift card. My ACCOUNT GOT "SUSPENDED" for no reason. I have contacted their email support. And I haven't hear from them yet. If they don't respond within 2 weeks. I will report your website to website scam association. And they can shut down your website. I will also report to law enforcement. I have $160 in my gameflip account from selling amazon gift card. I have a 100% positive rating! And my buyers always trust me. I never gives out bad codes. I wouldn't recommen this website to anyone because if you have large amount of money in you gameflip account they will most likely suspend you. I think that's why they suspend me. Now they probably searching for a reason, "why" SCAM COMPANY!

I bought two gifts cards off of the game stop website because i wasnt able to buy them in the store, so i bought them online and when i went to redeem them, they were already used and my son was upset that he couldnt get the game that he wanted and i am now out $70. I messaged them and they wont help me and i also messaged steam and they wont help me even though i had proof of the times and the orders and when they were redeemed, and it saying that they were already used. I will never be buying anything from game stop or steam again. I have closed my accounts and will be leaving a review like this on steam as well. This is total bull that no one will help me when they said they would and that they could.

I love having new games to play and owning them. I always go to gamestop for my games and if I beat them I just trade them in for cash and by new ones! I Sometimes order online if I'm buying in advance or don't feel like going to the store to get a certain game. So if it gaming equipment or, games I go to GameStop.

GameStop is the #1 place to buy games. GameStop sells new or pre-owned games. This is good because you have the option to buy a game that is more expensive, but in better condition, or a game that is less expensive, and in worse condition, but still the same game. Also, they have a wide variety of platforms. If you have pretty much any system that is fairly new, they will most likely have the games. Finally, they're service is excellent. The people who work there will always try to help and they have excellent knowledge about a plethora of games. If you're looking for a game, GameStop is the place to go.

Pitiful. I ordered the PS4 Collectors Edition of Elden Ring last year form GameStop.com. Today, I received a standard edition PS5 copy of the game. I chatted in with customer service through their site to get this resolved. Instead, I was told they could not get the item I ordered anymore and would not refund me the over $200 I paid until I return this $60 incorrect item. Worst retail experience I have ever had online.

How do you guys post up ways to contact yall on ya website and never answer the phones.
Yall have a chat option but nobody is ever online to chat.
Yall have an email option and i doubt anyone wants to wait days to get a response if yall even respond to that.
Yall customer service sucks and yall need to take a page out of bestbuy's website and find out what customer service really is before yall end up being shut down due to bestbuy and amazon out doing yall. Thank you

Twice I ordered a Samsung Galaxy tab s 10.5" from the online store which was listed as being in stock at the time of purchase. On the first occasion, the order was cancelled because the item being out of stock. I thought, fair enough, a minor mistake on the website. Subsequently, the item was then correctly displayed as out of stock. Days later it shows up back in stock on the website and so naturally, I thought that they must have ordered more in. I proceded to order once more only for the exact same thing to happen! I now have to wait for the money to go back into my bank account as a result of a needless mistake that was made twice!

My games never came! FedEx never received them. GameStop told me to wait 8 days for a replacement. On the 8th day they tell me I have to wait for the case to be reviewed for an additional 3-5 days! This is ridiculous! Ended up placing another order because I didn't want to miss the sale prices and the "new" games were used. Not sealed and disk is scratched. NEVER AGAIN and I spend a lot of money on games for my family. I will not be renewing my pro membership next year. BUY FROM SOMEWHERE ELSE!

So I purchased a set of headphones for my nephew for Christmas and he ended up trying them out and not really liking them that much, so he decided to spend some money on a better pair. GameStops return policy doesn't allow for anything that's been opened to be returned. Even if everything is still there and in perfect condition, the box all instructions bags it came in and twisty ties for the wires. I've never experienced this with any other store, so I asked them if I sell them on Ebay will the one year warranty follow the product? Again to my surprise he said no it would have to be me that brings them in if anything goes wrong. I will never be shopping with GameStop ever again! I highly recommend to anyone that's in the market for any new gaming equipment to give their business to a place that ACTUALLY ALLOWS RETURNS if the item doesn't meet their expectations! BestBuy, Target, even Walmart all have far better return policies. My advice is to steer clear of GameStop and their horrible return policies!

Ordered a PS5 from their website a couple of weeks ago and they sent me an extra game that I didn't order. I reached out to them as I was worried they might charge me for it. They said it was their fault and I could keep the game free of charged. Very impressed and my son was over the moon!