Here is what transpired on that night October 15,2024. We visited the store and the gentleman operating the Davie, FL. Store was Ryan. He was really nice, full of information and willing to share. We pointed out that we were looking for the PS5 and wanted to know which one he would recommend either the digital one or the one with DVD rom. He gave us the his pitch and we said ok, we will take one of the one that come with the game (bundle). When he looked up, he noticed that it was marked incorrectly and he said, that the prices were wrong and quickly changed them. We were shocked because he immediately started pricing it at the new price. We were like no, however, as we move back we notice that there was a PS5 with NBA bundle and informed him that we wanted that one. We took the box and he looked at the price $449.99 and said again that the price was wrong. He started again for the third time the process of changing the price in front of us to $499.99. We asked for it to be honored and he said no, but he would speak to the manager. He called her gave her some of the story and she stood by his refusal. We were very upset because it was the 3rd PS5 that Ryan changed the pricing in front of us and did not honor the price.
The Manager should have automatically honored the mistake, at the very least as a for of good gesture for identifying the errors. Further, Ryan should have never changed the prices in front of us or any customer. It was not that we did anything wrong, we willingly pointed out the mistake and accepted it being a one of and then the second but when the third one happened, now its basically a different situation.
We just wanted it to be honored, give us the price difference and let us be, there were no arguments, no back and forth. All we said was, that such was not right, not fair and not ethical. Ryan did not reply.
Oh, we did get the opportunity to snap a picture prior to Ryan changing the prices.
We have communicated with about 5 customer service people and they all accept blame, apologies but nothing else (no honoring of price etc.). We gave customer service multiple options and nothing. For such is that we have decided to bring it to this forum. This is the most irresponsible and unethical company i have ever dealt with. I would still accept an offer from the store if called upon, but that will never happen. Buyer beware!

I ordered a Nintendo Switch on November 23,2022 with "1-3 day shipping" (order No. **************). On November 25th it was marked "shipped" with the entry stating that the order was awaiting carrier pickup. USPS meanwhile stated it was awaiting receipt of the order from GameStop. After 10 days I attempted to use the online chat and nobody from GameStop has ever been online through multiple attempts. I proceeded to email 4x over the course of 4 days and those emails still have not been responded to. I tried calling after work and I was quoted a 60 minute wait and then immediately hung up on by the robot. I then called in the morning on December 7th. I was quoted a 30 minute wait time, but in fact was forced to listen to the waiting music for 2.5 hours before a man who identified himself as Todd answered. Todd promised he would create another order with overnight expedited shipping with delivery no later than the following night (December 8th) and that they would investigate what happened with the original order. I was also supposed to receive a confirmation email. After that call I did not receive a confirmation number, there is no record of an additional order being created on my account, and I still have not received the Switch as of 5:42pm on December 9th, 2022. I called again and after waiting an hour and 15 minutes (after being quoted a 30 minute wait by the robot), I was told that the alleged "investigation" would take 7-10 days and that there was not a second order created with expedited shipping. The second rep also tried to blame USPS and said they are waiting on a response from USPS when GameStop's own tracking information alleged that it was never picked up by USPS (i.e. Why would GameStop need any info from them in order to send it?) The timing I was quoted is problematic because I purchased it as a Christmas gift and will be travelling for our family's Christmas get together. If the "investigation" (if they do one at all) takes that long, then it will be delivered and sitting on my doorstep for about a week while I am gone and will not arrive in time for my family's Christmas party. Ergo, after waiting an excruciatingly long time, the first rep just chose to lie to make me go away and the second rep was useless. If I would have purchased this from anyone other than GameStop then I probably would not have had these issues and would not be wasting so much of my time to correct Gamestop's mistake.

You are the worst ever company I have ever purchased a product online from.

I selected to pay more money to have the purchase deliver on June 7th or 8th.

I was given the choice to pay for faster delivery.

I receive an email from your lousy company with the tracking number *********************.

I select track your package on the email your lying company sent me, it goes to a page that started the package is shipped FedEx that the label has been made, that it will be delivered on 06/15/2023, and it also informs me that the package has not been picked up, What the (dhjoyfjjgjhfjjg) is going on?

Why is it being delivered on 06/15/2022, when your appealing company gave me the option to pay more money to have your terrible company delivery the package on June 7th or 8th.

I called your atrocious companies service department this morning was treated very nicely by a young lady that said she would put a urgent delivery option on my order. More lies!

I just checked the tracking to see what urgent tracking meant and your miserable website now states it will be delivered by 06/16/2022, what the (rujvdujbnjftjj) is going on.

I called your shoddy companies service department again, not only do they verify the delivery date as being 06/16/2022, but they also verify that the package still has not been picked up, also informed me that if and when the package ever gets picked up it is not being sent via FedEx as state on the tracking page but via USPS. What the (gmvrikvfjbfjncinvhjfrih) is going on!

I tell the nice lady to cancel the order.

She informed me that even though the package it still in the possession of your rotten company, it's too late to cancel.

You may not know this, why would your outrageous company know, that as long as the package has not physically left your possession it is still legally yours.

When the package leaves your physical possession It becomes mine,

I will finds places to share my negative feedback until my purchase is in my possession

GameStop left me in tears yesterday and today.

-The fact that they treat customers the way they do is astounding. After 3 days on the phone with customer service for nothing I cannot even get through to the Corporate Office. Says that the hours of operation are 8am-8pm Central Time but it now 9am Central Time and the automated system says to call back during normal business hours.

-After calling and speaking with HR they finally transferred me to the corporate office

I ordered a PS4 on Friday and paid for express shipment. My ordered showed "Waiting for Availability" for 3 days. After calling customer service NUMBEROUS times and being HUNG up on NUMBEROUS times a supervisor finally informed me that they would ship one overnight and that he found FIVE PS4s in my area so he didn't know why the website didn't let me pick one up... He also informed me that someone would contact me later that day.

NOBODY contacted me so I called back the next day... Was informed by another supervisor that GameStop had NO PS4s available and they were on Back Order. He told me to contact Corporate the NEXT day.

I contacted corporate and was informed that I would receive a $25 gift card (that I never received) but they had NO PS4s available and that it could take months for me to get one. Even though the website said that I would receive it 3-4 days later. I cancelled my order but now I have no clue when I will get my money back. They are saying that I was never charged but I was charged. This has been the worst customer service that I have ever received in my entire life. I am literally spent and defeated at this point. I promised my son a console and now I don't even know if I will be able to get him an Xbox anytime soon. I cannot purchase another console until I get my money back from this order. I am crying as I type. It is just that bad. DO NOT SHOP HERE! Save yourself the stress, time, and energy. These company does not give a DAMN about its customers.

I've been shopping with game stop since I was a child so this experience has really disappointed me. I originally preordered a game in store however the store is temporarily closed since it got looted. I called in to game stop customer service to see how I would receive my game. The guy I spoke to told me that they can ship the game out to me which was great. He looked up the address on my account and verbally confirmed it. Days later I received a shipping notification and see it's going to a completely unrelated address in a different state. I contacted customer service immediately and was told to call ups my self to have it changed. Well of course that didn't work because due to the pandemic they're not taking love calls and they only allow the sender to change the address. I call back and tell the next agent this (nicki) and she replies with "that's interesting because it says on the website the have 24/7 live customer service" as if I was lying. She eventually requested the address change and said it will take 24hrs to go through which could be an issue because it's set to be delivered tomorrow. She told me to call ups to confirm they received the request (even though I told her that they were not accepting calls). She then told me that if I can't get through to call back and I can see about getting a replacement. I call ups (I already knew they weren't taking calls) and then called GameStop back like she said. I talked to a supervisor and he told me that since I made the request in the morning it can possibly be updated by the afternoon. I call back later for an update and was told by mike that ups can not change the shipping address and that the game will have to be shipped back to them and then they can ship it out to me. I'm furious because I preordered this game and I've been waiting for it to be released for years. I asked if I can just get a refund so I can just download it from the ps store and they said that I couldn't. I asked to speak to a supervisor and he said that one would call me back within an hour. 1hr and 30min pass and I called back. The supervisor, Bropopio, answered my call very rushed and aggravated. And told me that he cannot provide a date when I'll get the item or when it will be shipped out to me. I asked that since the game has to be shipped back to you guys can't I just get a replacement game (like I was offered earlier) and they said no. I then asked for a refund and they said that I have to receive the item before I can ask for a refund and proceeded to rush me off the phone saying they're low on man power. So basically I do not know when or around what time my preorder will get here (even though I was supposed to receive it tomorrow). They are not accommodating what so ever even though this was an error on their end.

DO NOT SHOP at GameStop... unless you are a criminal because that's how everyone is treated... by their policy.

Shop at Walmart, Target, BestBuy, Gamers Etc, or any other place that actually have companies where there are people in their company outside the store will do what's right even if the people in the store aren't always the best representatives of customer service. I couldn't even get someone higher than the incapable, disrespectful, uneducated (relating to California Law... calm down people) store manager Vanessa to discuss the situation with me... cowards. Plus, this is over a $40 controller COLOR! I just wanted a different color, which the other store (and practically every store in the world would tell you) told me I could do when the color came in.

All I ask anyone who cares about them-self is to ONE time stand up for the real customers, do not make your next electronics purchase at GameStop (even if just once) and quietly, defiantly, courageously say we will not accept being treated like a criminal because other people steal from you!

This is an extremely long story but it comes down to this... Vanessa the manager and the entire company do not care about treating an ACTUAL customer as a customer, they hide behind an illogical "policy" that treats everyone like a criminal.

You can choose to stop shopping at GameStop as I have, as my sons won't be, and as many people as I can get to see the light... but you don't have to if you don't want to. Keep shopping there, they need the money as I have read their stock price is down 60% at the third quarter, and I see that stores are closing. You may not want to get anything that has an extended warranty because they may be out of business before you can bring back your item. Good luck out there Vanessa, I hope your resume is up to date.

The policy - To do an even exchange (even accompanied by a valid receipt, unopened box, sent from the Lower Sac GameStop, no reason to believe any form of fraud or deceit was occurring, and the fact that no money was being returned) they must have you state your home address. Several conversations by phone could not get anyone higher than the brazenly awful Store manager Vanessa who illegally believes she can refuse service to anyone (which you can't except for certain situations) and doesn't even know how to use her own Point of Purchase system (as evidenced by her coming to "help" me and not knowing that it would ask for the address to do the exchange (which the cashier had already told her I refused to provide) or how to circumvent it when a customer declines to provide their personal home information (I did provide them a current cell phone number). Neither Vanessa nor the original cashier denied the exchange (they both tried to do it but froze up when I said that they didn't need my home address). The law states that I have a right and companies must at my request delete personal data (so why do they have a policy that claims I have to provide it).

The 3 in store problems:
*They BELIEVE that store policy overrides the law
*They DO NOT have a way to verify my home address anyway (which means yes I could have given them any address but I did not on principle)
*They DID NOT deny the exchange until I would not comply with the unlawful DEMAND of personal information at which time they took both controllers. REMEMBER, I already owned the merchandise and they took it from me and placed it behind the counter when they denied the exchange. I had to remind them that they are stealing my property before they gave it back.

The law says that they must have a posted return policy... or blah blah blah. They do, I met all requirements of it, and nowhere does it say that you have to give private information. Not to mention... HAVE YOU SEEN HOW MANY COMPANIES ARE GETTING CUSTOMER INFORMATION STOLEN!

Now, why the whole company? They investigated and believe the store can do what they did (stupidly not fixing the problem). However, they told me twice and twice I waited for someone to contact me but nobody has the intestinal fortitude to follow up with me. They know that they're wrong because if I gave them YOUR address they would have accepted it. I could have just played their game but remember... I already have the merchandise, I just wanted a different color, I don't need a different color.

So, they have lost a life long customer over a non-monetary even exchange and I will no longer make purchases at any GameStop, I control the purchasing power of three sons who are gamers who will no longer shop at any GameStop, and I influence the decisions of thousands of high school students... good luck GameStop, you'll need it! Lol

P.S. Their "Going Out of Business, Everything Must Go" sale was selling PS4 controllers for $20 more than they were just on sale for and $10 more than Walmart's regular price! They are still trying to rip you off when they are promoting great "Going Out of Business" deals? What deals!?

GameStop.com is beyond horrible when it comes to customer service. I preordered borderlands 3 super deluxe edition. I paid extra to recieve it on the release date 9/13/19, today. I recieved the tracking info on 9/12/19 through email. I patiently wait most of the date for the package to be given to UPS. At 5:56pm I call to find out what is going on and to ensure I will receive it today as guaranteed by GameStop. I wait 1hr and 20min to speak to Dillon. He can not confirm that UPS had the package. All he can tell me is that since it's not after 9pm that I should still get it today. If I don't get it to call back on Monday. Not what I wanted to hear, not a real answer to what is going on. So I check a little later to see if there is any update on the GameStop or UPS webpage. Turns out right after I speak to Dillon, at 7:29pm 9/13/19 UPS magically received the item from GameStop. This is too late to receive the item on the date guaranteed by GameStop today 9/13/19. Now I have to wait until 9/16/19 to recieve the item. I did not wait until Monday to call back. I called again just after 9pm and waited another 1hr 10min to speak to someone. Speaking with David I was told an exception was made for me and my shipping charge would be refunded but that was all that could be done. I was also told that the shipping change did not have to be refunded even though GameStop did not follow through with their promise of getting me on the release date. I then spoke with David's supervisor Daniel and suggested a suitable solution. To give me a download code for the basic game so I could start playing and I would patiently wait for all my extra content to come on Monday with my physical super deluxe copy stuck with UPS. Daniel informed me that there is no one that would be able to make that call until Monday at corporate. This is a huge lack of foresight in customer service, not having someone empowered to take care of customers on the weekend. I hope that this isssue is not common and that an exception like this could be made easily. I will no longer be using GameStop.com for any purchases and seriously doubt using a physical location or ThinkGeek. I will also make sure I let everyone I can know of the failures in GameStops customer service. Wish I could give them 0 stars. I will be going to the game manufacturers directly from now on

We've been through the ringer with game stop customer service via email and phone (when we could get through to someone).

I highly suggest revamping your customer service team. They were absolutely no help to us. Their lack of communication with the customer has cause my order to be cancelled when I've done everything I could to get in touch with someone to solve the situation.

Your website issue (which I've explained multiple times via email to your CS team) is that GUEST cannot update their order information after signing in. *******

Again your CS is ridiculous beyond measures. In case you're wondering the situation you can read below.

Pre ordered a game as a Christmas gift.
We moved before it was time to ship.
I logged in first, as a guest since I ordered as a guest, to update my billing and shipping address. The Mobil or desktop site would not let me update my information.
Saw an email come through shortly after that my order couldn't be processed because my billing changed. So I emailed, got one response to provide more order information. I replied with updated order information then I was never contacted back again.
I emailed again, told them my situation. Was told to call in. I called in twice that day with extremely long waiting times over 15 minutes each.
I emailed back asking if this could be solved over email. They said yes as long as it wasn't a new credit card number because that would have to be given over the phone. So I emailed back my new shipping and billing address.
The next email I get from GameStop is that my order is cancelled. Never heard back from customer service.

My husband then calls to try and get the situation handled. The guy talks to him in circles. Then he gets to speak to a manager. She blames us for their lack of communication. They wouldn't replace our order. She finally offers a $20 coupon because she just doesn't know what else we want. We'd like better customer service, we'd like for GameStop to replace our order, we'd like to get the game now instead of falling to the back of the line and having to wait months to receive our order, we'd like to be told that you understand and own up to your mistakes and lack of communication, and we'd defiantly not like to be told it's our fault the order was cancelled.

Your games is cool, thanks

Easy downloads