Brian R.

DO NOT SHOP at GameStop... unless you are a criminal because that's how everyone is treated... by their policy.

Shop at Walmart, Target, BestBuy, Gamers Etc, or any other place that actually have companies where there are people in their company outside the store will do what's right even if the people in the store aren't always the best representatives of customer service. I couldn't even get someone higher than the incapable, disrespectful, uneducated (relating to California Law... calm down people) store manager Vanessa to discuss the situation with me... cowards. Plus, this is over a $40 controller COLOR! I just wanted a different color, which the other store (and practically every store in the world would tell you) told me I could do when the color came in.

All I ask anyone who cares about them-self is to ONE time stand up for the real customers, do not make your next electronics purchase at GameStop (even if just once) and quietly, defiantly, courageously say we will not accept being treated like a criminal because other people steal from you!

This is an extremely long story but it comes down to this... Vanessa the manager and the entire company do not care about treating an ACTUAL customer as a customer, they hide behind an illogical "policy" that treats everyone like a criminal.

You can choose to stop shopping at GameStop as I have, as my sons won't be, and as many people as I can get to see the light... but you don't have to if you don't want to. Keep shopping there, they need the money as I have read their stock price is down 60% at the third quarter, and I see that stores are closing. You may not want to get anything that has an extended warranty because they may be out of business before you can bring back your item. Good luck out there Vanessa, I hope your resume is up to date.

The policy - To do an even exchange (even accompanied by a valid receipt, unopened box, sent from the Lower Sac GameStop, no reason to believe any form of fraud or deceit was occurring, and the fact that no money was being returned) they must have you state your home address. Several conversations by phone could not get anyone higher than the brazenly awful Store manager Vanessa who illegally believes she can refuse service to anyone (which you can't except for certain situations) and doesn't even know how to use her own Point of Purchase system (as evidenced by her coming to "help" me and not knowing that it would ask for the address to do the exchange (which the cashier had already told her I refused to provide) or how to circumvent it when a customer declines to provide their personal home information (I did provide them a current cell phone number). Neither Vanessa nor the original cashier denied the exchange (they both tried to do it but froze up when I said that they didn't need my home address). The law states that I have a right and companies must at my request delete personal data (so why do they have a policy that claims I have to provide it).

The 3 in store problems:
*They BELIEVE that store policy overrides the law
*They DO NOT have a way to verify my home address anyway (which means yes I could have given them any address but I did not on principle)
*They DID NOT deny the exchange until I would not comply with the unlawful DEMAND of personal information at which time they took both controllers. REMEMBER, I already owned the merchandise and they took it from me and placed it behind the counter when they denied the exchange. I had to remind them that they are stealing my property before they gave it back.

The law says that they must have a posted return policy... or blah blah blah. They do, I met all requirements of it, and nowhere does it say that you have to give private information. Not to mention... HAVE YOU SEEN HOW MANY COMPANIES ARE GETTING CUSTOMER INFORMATION STOLEN!

Now, why the whole company? They investigated and believe the store can do what they did (stupidly not fixing the problem). However, they told me twice and twice I waited for someone to contact me but nobody has the intestinal fortitude to follow up with me. They know that they're wrong because if I gave them YOUR address they would have accepted it. I could have just played their game but remember... I already have the merchandise, I just wanted a different color, I don't need a different color.

So, they have lost a life long customer over a non-monetary even exchange and I will no longer make purchases at any GameStop, I control the purchasing power of three sons who are gamers who will no longer shop at any GameStop, and I influence the decisions of thousands of high school students... good luck GameStop, you'll need it! Lol

P.S. Their "Going Out of Business, Everything Must Go" sale was selling PS4 controllers for $20 more than they were just on sale for and $10 more than Walmart's regular price! They are still trying to rip you off when they are promoting great "Going Out of Business" deals? What deals!?