GameStop

Ordered a headset from GameStop online paid $10 for next day delivery. Three days later package never showed up, contacted call center they said it was lost in the warehouse somewhere. Told them I would like my $10 back for service they did not provide. They told me I can get it back in points told them that was totally acceptable. Had to cancel the order and re-order it not very confident the package ever show up after Reading other reviews. I'll never do this again suggest nobody else does either very very very disappointed!

I guess the good and bad of this place are all in which location you go to. The website blows its about as basic as you can get. The good part is going into the shop and spending 5-10 mins roaming the shelves for something cool. Some places have great people working there to chit-chat with about games, while other spots just have rude people that want you to pay and get out. I just like the former experience better. We could all go elsewhere, but good service would keep more customers in--house!

If I could give 0 stars I would. My daughter got a gift card for Christmas and used it to purchase 5000 v bucks digital download. They gave a code that did not work. They also do not give refunds. This is absolutely unacceptable. I will never do business with GameStop again!

I made an online purchase for 4 items for $85, the package never updated on tracking. It just says label created. They're refusing to refund me, and want a police report?! On a package that says "label created?!" How in the world did this package get stolen, when it never left the warehouse! Thefts! My credit card company got me the funds back immediately, but their customer service & company is a FRAUD!

I recently purchased a few items for my brother for Christmas, the items arrived in perfect condition, neatly packaged and quite quickly if I may ad. The service online was awesome and easy to place an order.

My wife ordered 3 games from these people online and only 1 was in the package when it was opened. Local store could not help and since it was after 5 est we got no answer when we called support. The next day there is no email response to my wife's inquire and I have been waiting for someone to answer the phone on there end for 2 hours so far. From now on I purchase all my games from Amazon or Walmart I'll never deal with these people again.

I bought an iPhone with them. They shipped out with FedEx. The driver never delivered and I have video evidence. Neither GameStop or FedEx will refund me. Save your money and go with an actual company with morals and willing to help their customers. Not only and am out $590 dollars and no phone.

They suck takes forever for them to do anything all the customer service people are dumb and can't do nun right. GameStop lost my package and I been waiting for 2+ weeks I called again and there still investigating like are you dumb send my package already slow customer service they need to do something better with there lives learn how to work so stupid

Ordered an Xbox controller charging dock from their clearance section and it came MISSING the battery. It was literally missing the key component that makes this item function, it is useless without the battery. They don't allow returns on clearance items (which I could understand if the customer simply doesn't like the item) but when you basically send me an empty box I think they should make an exception. I emailed them and they told me "to bad" basically. I've shopped at GameStop for over ten years and we all know they need every customer they can get. I'll never go back now because of a 10$ item but that's their choice I guess. Also, ordered a clearance item that was a shirt and it came with a stain on it lol, I just let that one go but the lesson here is never order anything on clearance, it is on clearance for a reason. They will rip you off.

I have spent a lot of money at GameStop with 3 boys. I went online to buy 3 Oculus. I submitted my order and it was declined. However it did take the $900 out of my bank account to hold. When I called customer service crying because I have killed myself working to get this money they were so horrible to me. They told me that they can't help me that my money will go back on my card eventually. They even laughed a little while saying it like it was no big deal and oh my bad. Christmas is in 5 days. I won't have presents for them. It's not funny and it is a big deal. When I asked why take the money and hold it if the transaction was declined. They said I can only buy one system at a time online. I don't think that is true. My business will never come through here again but with it being as big of a company as it is they truly do not care about customers and they don't mind that. Why would they.

A new game was purchased online and a damaged one was received. Calling Customer service on a Monday and Thursday I was given the same automated response, over 60 minutes of wait time and call back later in the week and then it hangs the phone up.
I ended up doing an online return where I can print up a sheet to bring to store for the return. Going to the store I am told that the store doesn't accept online returns and I showed her where it stated on the paperwork that it did. She then tells me that stores get a "preference" to take back purchases that were online. Needless to say it looks like I paid $70 for the lesson of never shopping at Game Stop.

I bought a Xbox series s and it ended being broke straight out the package. I understand accidents happened but the people told there was nothing I can do and so I sold it back to them for 80 bucks now if that isn't a robbery I don't know what is.

Avoid purchasing anything pre-order from gamestop at all costs. If your CC is stolen your order will be cancelled without warning. And with pre-orders that have been sold out they will NOT rectify the issue. "IT'S POLICY" because of the way the CC was declined. This just happened with the new destiny collectors edition with me. As for me I will no longer be doing business with any gamestop/ebgames web site or store again. This is extremely poor service and only shows the leading goal get your money not work to give good service.

Bought a funko pop from them online that was on clearance. The item arrived severely damaged because they didn't pack it properly. I reached out to customer service and was informed that because it was a clearance item, their policy is to reject any and all refunds, returns or exchanges for the item. Even though the item could have been damaged before mailing it out, or in transit, they refuse to rectify the issue. Don't but anything from this greedy crap $#*! company. Let them die already.