GameStop

Bought a funko pop from them online that was on clearance. The item arrived severely damaged because they didn't pack it properly. I reached out to customer service and was informed that because it was a clearance item, their policy is to reject any and all refunds, returns or exchanges for the item. Even though the item could have been damaged before mailing it out, or in transit, they refuse to rectify the issue. Don't but anything from this greedy crap $#*! company. Let them die already.

Good website. Ordered ~30 games on it. Never had any problems and have used it for about 3 years now. Make sure to put in your savings card number if you have one. Also they put out discount codes about every 2 weeks. I also really like the hold at store option. It allows you to hold a certain game at the store or it's nice just to see if the store close to you has it in stock so you can just go down the street and get it without having to look around to see if they have it in. Their used games are higher than the average store but the buy 2 get 1 free promotion every once in awhile is very nice.

I was charged handling for an order(for fragile items, but have order game consoles and games and never been charged), even though the website clearly states free shipping over $79, and this was even selected when the order was placed. I asked for a copy of this policy and no agent or supervisor could provide that to me. I placed a second order with the exact same items and was not charged this fee. I cancelled both orders and made the purchase somewhere else. Terrible customer service. I hope to see the day that they go bankrupt for being such a corrupt company. I will celebrate when each store closes their doors for the last time, because if they continue with these shady practices that will happen.

On November 23rd, 2023 I went to my local Gamestop to buy my son a PS5 for Christmas. With my PowerUp Rewards and black Friday deals, I was looking to spend about $800 to a $1000 for both our gaming needs. But when I arrived at 9:20 pm, the store was closed eventhough the sign posted read open til 10pm. Two clerks were inside laughing and counting money; one acted like she was going to let me in, but instead took the store hours down ( but not before I took a picture). I called customer service TWICE - nothing they could do. I submitted a complaint to BBB and the Gamestop rep apologized but last I checked, both cashiers were still employed there. Never even offered me a measly $50 store credit! I've been a PowerUp member since 2010! 14 years means nothing? I'll take my money to Walmart!

Bought online game charged card then sent cancel order. Returned money then next day charged card again 17 day 7 different people all claiming money was credited. Inept service on line Buy at store only

Will take money fast, if you return a game expect a hassle don't like to refund you in any way. Will not buy from them ever again would rather pay more at Amazon and know if I need to return something no hassles!

GameStop is only good to buy consoles and they can't even do that correctly only reason I don't give them a zero is because of the in-store personal. From now on all my consoles will be brought from Amazon or Walmart I would rather pay more and make sure I get my product.how your system not prepared for the holiday rush that's just stupid and your IT manager and the it company in charge of your servers need to be fired and replaced immediately!

We Ordered a Play Station 4 For My Grandson.When it was not delivered we called customer service, After waiting for over an hour to speak to a rep we were told it was lost in the mail. However they didn't have the courtesy to call us.They offered a replacement but not in time for Christmas. And 7 to 10 days for a refund to Am Exp.card. I dont believe it was lost, I will never do business with them again.My Poor Grandson!

Someone has gotten my Visa/Debit Card info and charged close to $3,000 worth of merchandise. This has happened FOUR times in the last 2.5 months. Each time I have to go to my credit union, explain its not me and get a new card. Buy doing this, I have to change info for payments that come directly from my card. This last time I had to fill out pages of paperwork. All the while someone out there is getting free merchandise. Do you people not have a better way of catching these people? It's getting really old

Been a member for a long time and when you go to them with receipts and they tell you we'll we can't do anything to help you well, let's just say over 300.00 worth of crap controllers and no help. Kiss my $#*! gamestop I will never be back...

Hope this company fails. Bunch of low lifes who hate their life work here. Call the cops at the drop of a dime for no reason. Disgraceful conduct and a waist of resources.

GameStop is unlike any other store when it comes to returns. The store does not allow opened items to be returned for any reason other than that it is defective. I had bought a VR and got super motion sick from it. I tried to return it the next day and they did not accept it. Therefore leaving me with a game system I could not play. They never warned us that they do not do returns on new opened devices. It does say it at the very bottom of the receipt in little letters.

I went in to purchase 2 games they were used one kept glitching out. I called in to process the return they informed that I needed the email of the account I told them I did not have one. Then they asked me when I made the purchase where I made it at what I purchased. Once I gave them all that information they still refused to help stating there was nothing they can do. This company is very incompetent and unprofessional. I would suggest going to Walmart they have a better selection and there returns are easy and simple.

THEIR CORPORATION SUCKS went there to return games we traded AND THEY DIDNT GIVE IT BAKC IT SAID ON THE RECEIPT THAT YOU HAVE 7 DAYS so why you not giving it back to us?! And then on top of that they put a disabled man so he could be yelled at and then while we were talking to him he was like "they don't even care about us" so why work there? GameStop will go out of business for This The girl gave us 40$ for all games…rip off

I ordered an Xbox series S online
Was lied to about the delivery not once but 6x. Took time from work to be home for multiple deliveries that were never even there. Their customer service team is not only untrustworthy. They're liars. Unethical and absolute garbage. This will be my last purchase from this company.

Also I have some pictures and emails with names but would prefer to hold onto them for legal purposes going forward.

Pre-order took 5 extra days to come in and staff could care less… "In transit" is all I heard. Nothing for losing time very frustrated! DM was a joke. Coward couldn't even call back. Spoke through store reps like his shut doesn't stink! Customer service is terrible here!