GameStop

I ordered a playstation at 9:33 am today, chose "same day delivery" option, paid for it, received a confirmation email stating "You will receive your order by 8 pm today".
Great!
My child is sitting at the porch of the house waiting for delivery. For hours. In a cold.
At 7:20 pm I called customer service. The guy told me that order has not shipped yet, and I have to wait 24 hours.
When I asked him why my e-mail says: You will receive your order by 8 pm today, he hung up on me. Simply hung up.

Thank you GameStop! I will never have any business with you, and will actually spend some time leaving feedback on every internet site I possibly can

Just had the very worst experience with GameStop. We purchased a TV through them because it was supposed to come with $100 gift card (which was going to be a Christmas gift for my son). The gift card never came. After multiple email exchanges with them over a 3 month process... and being told that I would receive a replacement electronic gift card... they just told me that the gift card was used (likely stolen). They will assume no liability. I'm just out of luck.

At this point, it appears that all I can do is save others from a similar fate by sharing this.

Matt Furlong GameStop

Gaming head set-Bought this head set for my son and when i saw the price we were so excited for such a killer deal. When my son opened it he was upset. If u look at my pictures the front of the box it shows the real head phone on one side and a pic of a head phone on the other making u believe ur getting a head set with two head phones. Instead it comes one sided. The back shows the real head set so make sure to look at detail.

I will be honest, I have no clue what kids see in these video games! But, I am a sucker for my grandson who loves them. I wanted to get him something special for his birthday. The gentlemen at this location were very friendly and patient with me.

Having purchased a number of online games, I can say for certain that all of my negative experiences have been with GameStop. I think most of this has to do with the fact that this has become the most well known and established video game sales establishment, but their support isn't really helpful. Their deals are not really deals when you can save an additional 10% to 20% on other websites. Amazon usually kills them in terms of deals and Steam for virtual delivery absolutely crushes them. They are decent in-store when you need something real quick, but you'll be paying the GameStop tax.

This company is a bunch of scammers and should be shut down. They price gouge by raising prices on merchandise that was cheaper a year ago because it's old to now its price as new and also they give you very low for trade in value and then resell for 4 times the amount. When you question it they tell you they have no control over these issues

If you want to learn about games, read reviews, then GameStop is the place to go, however other than price comparisons shopping there seems almost always troublesome. Customer service is always too late and too unhelpful to answer your problems. The prices also are not competitive at all.

I am never ordering from gamestop again, the package got delayed 3 times.The shipping and overall tax is too much. I ordered a 9 dollar game which added up to $15.30.The package has one item in it, which is a small xbox game. There is no way one thing should take that long to come.

Ordered oculus. Walmart for some reason delivered it. Waiting and waiting never showed up. I have cameras and everything. Ordered as a Christmas gift for my kids. Investigation took over a month. No gift for my kids at Xmas. Game stop said it was delivered. Didn't ask for my
Footage nothing. I'm out of 500 and someone else is enjoying my gift for my kids. They did NOT care! No sorry no gift card no half off nothing. I paid full for something I never got. The driver or someone else is enjoying it. And I'm just out of luck. GameStop is the worst!

I ordered 4 items from GameStop.com on 11-10-23. Shipping is $7.99 for 1-3 shipping. 1 of my four items arrived on 11-15-23. Today is 11-26-23 and 3/4 of my order still hasn't arrived. 1-3 shipping is now going on 16 days. The only updates I can get is that it still says that it is preparing to ship. And it has said this for the last 13 days. I have reached out with several emails to GameStop and all anybody could tell me is that they will try to speed up the process. This was my first time ordering from GameStop online and it will definitely be my last.

I purchased and iPhone 12 back in September 2021 new. It stopped working in January 2022 and I had a warranty so I returned it for my money back because the phone was defective.
Its going on May 18,2022 and I still haven't received my refund but they have their product back and customer service keeps telling me to be patient and wait for their corporate check and that takes 25 to 28 business days. Do the math I paid close to a $1000 for that phone and they wanted to give me store credit. Are they $#*!ing serious. They wont let me talk to the real people in charge because this issue could of been solved. I just want my money.
Dont ever buy from gamestop online because they sell defective products and take their time repaying you for their mistakes.

The warranty is practically useless. Just a waste of money as you can do nothing with it. Don't expect a refund because they will refuse to give you one. You'll receive faulty products and expect to spend more money or just deal with it, regardless if you have a warranty or not. It's no wonder this place struggles to stay in business and always has empty parking lots. Honestly, you'd be better off buying from a flea market.

So I bought two games listed as new on GameStop website. One was Ys pact edition and the other was prinny presents NIS classics. Was shipped in a shipping envelope cases were scratched up no shrink warp on product and didn't even bother to throw in the original case for the one of the new items. Very poor representation of GameStop and their company. Also deceptive business practices would be present here therefore they are not selling it as new but used. This seems to be common practice for GameStop especially if you're buying from their online store. Very poor presentation.

All sales final. Saved 5 months to purchase v-bucks for my son. The cards won't link to his account, and the store will not make a exchange, much less a return. So I am out money that will still be in their pocket, but they don't care.

No warning of all sales final. Manager tells me it would be printed on receipt (you know, after the purchase). Not helpful.

I will not shop at GameStop again - EVER.

The trade in value for items is so grossly under marked for the seller (you) that its better to wait for promotions where you get a bonus or deal. They go through employees like toilet paper and sometimes, they have the IQ of such.

I have never needed to buy their discount card but I find it annoying to always be asked at the register, what happened to letting customers know with a sign or letting interested customers ask about club memberships? And if one of their employees forgets that they saw you 2 days ago despite conversing for some time about a new release, well they have a lot going on, with all the product they have to restock thats not in stock.

If you ever call in for an inventory check, make sure the representative can find the game/product box AND the item is working. Save yourself a trip and just order through eBay or visit your local video game store.