Boo S.

As long as you look at youtube reviews beforehand, you should little issue with the wig selections and expectations. My only gripe was the free delivery promotion offered for spending over a certain dollar amount leaves you with USPS SmartPost, which is an awfully slow service; Fedex or UPS actually picks the package up from the retailer and then delivers it to the local post office, where it usually sits for 1-3 business days before being sent out to you. You can schedule pick ups if you want to get your order in a timely manner (I did this) but this sort of defeats the whole delivery promotion idea if you have to pick up the order yourself anyway!

Would order again, but I would prefer to just pay the shipping to avoid USPS SmartPost.

Boy oh boy, make sure to avoid this website if you can help it. I normally buy my wigs from local retailers and once or twice from websites but they had a sale at wow wigs that seemed very generous. What a mistake! They don't actually have the wigs on hand so be prepared for 4-5 business days to process your orders while THEY actually order your product. And the colors you picked out meticulously? Just suggestions! You see, if "the manufacturer has changed anything" (their excuse for pictures being pretty different from the actual product), they don't update their website (they were using a stock photo of a product that had been updated about 2 years ago lol!) so you may or may not get your desired hair color choice.

Instead of calling to confirm if I would still like the items, I received two incorrectly colored items and one defective item. I contacted them to attempt to waive the restocking fee and I even offered to pay the shipping myself. I was given the run around and told it was a manufacturer issue! Unbelievable!

So I contacted the wig manufacturer after not receiving the callback that I was supposed to receive within the same day (the CSR reps excuse was she emailed me back, from the photos I sent her even though I confirmed with her 3 times on the phone that she would call me back!) and was told the wig manuf. Generally assists the retailer but that they would look into the matter.

Apparently, this website is known for selling defective items but they are not advertised as such and not fairly marked down to their defective value.

What a ripoff! I will be contacting my bank to pursue a chargeback as they don't seem interested in taking these wigs back or offering me my refund, only a store credit to buy more defective and poorly updated products.

I've attached pictures of the wig in question, they don't even look like they are from the same company!

The trade in value for items is so grossly under marked for the seller (you) that its better to wait for promotions where you get a bonus or deal. They go through employees like toilet paper and sometimes, they have the IQ of such.

I have never needed to buy their discount card but I find it annoying to always be asked at the register, what happened to letting customers know with a sign or letting interested customers ask about club memberships? And if one of their employees forgets that they saw you 2 days ago despite conversing for some time about a new release, well they have a lot going on, with all the product they have to restock thats not in stock.

If you ever call in for an inventory check, make sure the representative can find the game/product box AND the item is working. Save yourself a trip and just order through eBay or visit your local video game store.