DivaTress

I bought an electric mower in November 2023, and have yet to receive it. I have followed up and had no response. I've tried to call but the number is disconnected. I think maybe this is just a scam company do not buy from them.

I've only ordered from divatress twice. The products are great but whoever works on the logistics team it's very competent. They managed to send me someone else's package and then failed to properly communicate with me the appointment time they scheduled with UPS to come pick it up. The package is still sitting at my house as I type this.

She originally asked me to drop it off at UPS or USPS. I said no because I have a life and its not my fault that they delivered me someone else's package.

Hopefully they either get it figured out or they'll go out of business.

I consistently receive bad service from them. Like, it literally pisses me off, to the point that Im considering taking them to small claims court for the value of what Ive received. They constantly send bad wigs or te wrong color or a late item. And have the nerve to have a no refund policy. I have spent so much money on bad wigs with them that I literally hate this company. Paradoxical because I was once a loyal customer

I appreciate how quickly this company ships items and process returns, I odered from them several times and I had no issues. They also responded quickly when I sent customer service a email. I recently ordered from another hair company last week and they stay haven't ship the product. I ordered from divatress yesterday and my item is already shipped with a tracking number. Also when they package my products it's done with care. I trust this company and will continue to use them.
Thanks Divatress!

Divatress has nice lace wigs but am sure you can find those same wigs elsewhere, so I live in Canada & on my birthday I ordered a wig which cost $ 62, shipment was= $ 36, I got a discount of $ 9.30 but still paid a total sum of $88.70, then when UPS came with my order I had to pay them another fee of $37.27 so the ($37.27 +$36.00 might have just been the sum of another wig)
What I don't understand is why charge me for the shipping cost if I will have to pay to UPS again for delivering my order? Am not sure I will shop there again, I also felt as though their customer service was not as friendly!

I have purchased 3 human hair wigs from Divatress and they all were shipped within an hour or two from purchasing. My wigs are always packaged well. I get compliments on my wigs all the time and I recommend Divatress everytime.

I ordered a product and they refused to ship the product. They provided a bogus UPS tracking number and when you call these people, the voice mailbox is overflowing. DO NOT order from these thugs and ensure your bank account is protected. I have to take time from work to follow-up with this theft.

I don't believe in spending my hard earned money on products that's totally the opposite color of what I ordered and paid for, this company have a bad habit/ reputation of shipping the customer's hair color wigs etc. products of not the choice color that the customer paid for on their website, but in stead they'll send you a color of hair/wig of their choice and thats not right to receive anything else besides what your own money paid for. I don't like the way that this business is ran, so for those reasons I personally choose to steer clear of this website & not to ever order from this particular company again. It's not about you get what you get" it's about getting" exactly what you paid for and thats something that this company has got to understand, and unfortunately this company is deceptive and misleading the consumers.

I just got my package today, and the hair that arrived in the pack is not the actual hair that should be in the package. I do not know if they replaced it with their own, but I am highly upset. I am an influencer and will be sharing all over my social media platforms... Buyer Beware

I have been purchasing wigs with Divatress since 2019 and I can honestly say that I have never had an issue with them. I place about 4 orders every couple of months and all my orders have came with the correct merchandise. My order ship outs the same day I place it and I get it within 3 days. There was one time that one of my wigs was not in my order. I called customer service that day and they issued me a refund. Divatress is the only place that i purchase my wigs because of the pricing and quality of the product and the variety.

I ordered a wig from divatress and l purchased the wig and they canceled my order after I gave them bank information and they didn't respond to my email. I'm praying that they don't stiff me for my bread...

This review is on the "Shake-N-Go Ibiza 100% Natural Virgin Human Hair Bulk - Afro Kinky Bulk 12"" The hair is soft and curly. Shipping was fast. Brought 6 packs for a full head. Unfortunately the company is not 100% truthful in the length of the product. It's not a straight 12 inches long. It's two 6 inch sections that you need to feed in if using for braiding. Additional with shedding you more than likely get 8 inches out of it. It is NOT meant for braiding since your forced to feed it in. I would only purchase if wrapping for faux locs or adding curls for godess locs. Again this hair is not for braiding!

It seems quite unprofessional and very rude for me to order something next day air and it's only in label has been created status and I ordered it on the 13th of September. When I call sometimes you get a lady that's nice, sometimes you get one with a nasty attitude if you're too happy. And I feel like since I was too happy somebody deliberately did not deliver my package to me. What side is I'm trying to do business when support my own community and this is how they treat you as though your money means nothing. Every time I order from this company is well over $200 sometimes three and four and $500 that I've ordered from this company so for them to be as careless as they are it speaks volumes for why we don't get ahead.

If you are Canadian and you order from this website, then expect to pay 63% more then their US amount!

I ordered 6 wigs. With the exchange, my order went from $179.30 USD to $241.74 CAD, which I expected (approx. 30%). That included a shipping fee of 36.45 USD/approx. 47.39 CAD. But then all of a sudden I get an email saying I can't get my package unless I pay another $51.85 CAD for custom fees. $50.00 some dollars for 6 wigs, really? That ridiculous. So with every thing, I paid 293.59 CAD which is 63% more than their price. I asked if we can request a different shipper next time, because I have never been charged customs from EMS. (UPS always always charges customs and broker fees etc.) They refuse to let the customer pick a different carrier.

So just beware! All in all it doesn't seem to be the great deal you are thinking it is.

I placed an order and trying to check status, but know one answers the telephone unable to leave a message, the live chat option, no one returns the messages. Getting very worried that they have stolen my money

They're essentially trying to steal my money after I requested to cancel the order and they shipped it out anyway. This is after lying saying they already shipped it & will be shipping it out, hence why I wanted to cancel to begin with. Reps are extremely unprofessional, lacks complete transparency & really shouldn't be in business. Look through email thread; they're never even on the same page. After asking to cancel the response I receive is "done." Now I'm on the phone with a rep and they're saying my order was already shipped and I have to wait for it to arrive, refuse it, and then they'll issue a refund. Safe to say I won't be seeing my refund for the next two weeks... Yea, this place needs to be shut down ASAP.

I purchased empire deep wave human hair, I received my order within a few days after ordering it which was good, however when I receive the hair and my granddaughter started putting it in, the hair was thin, has no bounce, she had a triple with using 09 bundles, and my hair looks terrible. It looks nothing like the picture and I'm extremely unsatisfied, I'm taking it out of my hair, and going back to my local hair store.