They're essentially trying to steal my money after I requested to cancel the order and they shipped it out anyway. This is after lying saying they already shipped it & will be shipping it out, hence why I wanted to cancel to begin with. Reps are extremely unprofessional, lacks complete transparency & really shouldn't be in business. Look through email thread; they're never even on the same page. After asking to cancel the response I receive is "done." Now I'm on the phone with a rep and they're saying my order was already shipped and I have to wait for it to arrive, refuse it, and then they'll issue a refund. Safe to say I won't be seeing my refund for the next two weeks... Yea, this place needs to be shut down ASAP.