The website is brilliant, prices are very fair on some things, and much less fair on others, just like any store. The 1 thing that knocks this place down and ensures I will use the site sparingly but NEVER go to a physical store is of course, the employees. Not once in over ten years have I had to call customer service about an order, or gone into a store and asked a simple question have I ever gotten a direct answer for what I asked. If I call in, I have to be transferred 2-3 times to get to someone who knows how to read their own system to tell me it will be "another few days" without anything specific. If I go to a store and ask where something is I get a waving point "over there" and nothing more. I have no idea where these people come from but they are the reason for declining society.