Frontier Communications

I have had Frontier internet in my home for nine months.

RELIABILITY = ZERO
Throughout that time, I have dealt with the same issue of poor reliability: The wifi signal fails. It might be once a day, once every two hours, or once every 15 minutes. It's unpredictable. What is predictable is that the wifi signal will fail and the router will have to be reset.

CUSTOMER SERVICE = ZERO
I have scheduled appointments with service techs to come and resolve the issue. However, on two occasions, the tech has never showed up. This is a second home for us, so I have to drive three hours to be here. The rudeness of not keeping appointments and the lack of accountability of their service techs is mind-blowing.

SPEED = ZERO
Adding insult to injury, the available internet speed that Frontier offers for this area is literally 5% of the speed of other providers. Unfortunately, until another service is installed in this area, this is the only option for us.

VALUE = ZERO
The service is $40/month, which is reasonable. However, we rent this house out as a short-term vacation rental when we are not here, and the poor wifi service is the #1 complaint from our guests. It is embarrassing that we cannot get this resolved.

Well I was suppose to have the fiberoptic internet installed between 12 and 4 it is now 435 and no install. First time I called I was on the line for 6 minutes before talking to someone then was put on hold then connected to another customer who was as bewildered as I was that we were talking to Nother customer instead of frontier. Called back and the lady was not helpful at all then when I asked for a manager she yelled at me or "raised her voice" then the supervisor couldn't get ahold of the tech assigned and that time I was on the phone for an hour. I would like to have the internet installed today like it was arranged for over 3 weeks ago. Now i have a no show for a tech and customer service that won't do anything about it. I was also told i would get a call for a survey which didn't happen either install was arranged over three weeks ago for today. Install did not happen and now I get a message from the facebook account that I will have to wait up to another 48 hours before an account manager will even talk to me. That doesn't include the 2 hours I spent on the phone with them or about an hour on their chat system which I was passed between 3 different people.

New internet with phone service installation from an existing landline from Frontier.
Technician was late, he was assigned too many service calls. He worked over two hours, phone and internet worked when he left. Ten minutes after leaving the router rebooted, no more phone service. Called customer service, no help; forwarded me to wrong department (landline); forwarded me to fiber department, said they couldn't help; forwarded me to DSL department, wrong department, tried to forward me to bandwidth department, disconnected the phone. Call Tech Support again, waited, left a call back number, 30 minutes later, technician called and said I did not accept Term of Service, first time this was mentioned even though I spoke to four departments. Went online accepted ToS. Still no phone. Technician said the problem is on the line outside of building. Since this is Friday evening, there is no on-site technician over the weekend. This means a whole weekend without phone service until Monday afternoon. After nearly two hours on hold and speaking to five customer service and technicians, I will not have a phone until after the weekend.

I wish I had read the reviews before diving into the horrible mess with Frontier Communications Internet Fibre, the story like everyone else goes: Called in on a Friday afternoon spoke with the Salesperson who was absolutely willing to sell me service, I requested Business Internet with a static IP Address, no problem. They came out the following Tuesday the tech James did the provisioning, I tested all looked good, 12 hours later I was experiencing errors and could not get connected to one of my clients of whom I was connected earlier that day. I called the next day and proceeded to be routed from one level one tech to another, all and all 18 different techs said I don't have a static IP on my account then proceeded to send me off the infamous auto attendant. Finally, I gave up. Called again Thursday same old story, I think they must enter in their system (Troublemaker) because all the calls from then forward they just laugh when you call and route you someone else. I finally got a trouble ticket on Thursday afternoon ticket #******* met Laural and hardy in the AM Friday morning, Tech Mike looked at the hardware and proceeded to unplug my working Cable Internet connection wire then plugging it into the LAN side of their Sagemcom router, I said what are you doing and he backed out out of the room, obviously he had no idea what he was doing, now Fred the other tech knew the router needed to be re-provisioned, took my work number said it would take about 2 hours, said I did not need to stay for that. 5 hours later I called since still nothing was working, the tech's notes said I just left the site, so they left. Not a company worth buying stock in, in fact the stock has dropped dramatically, sadly I have been promoting their service to many of my business clients, now I'm second guessing myself. If anyone reads this and has any influence, please tell them everyone goes out of business eventually with a 1.1 review rating.

This company is the very worst! Holy sh*t! I had for almost 2 weeks tried to take care of an issue with a payment for these morons and OMG what a freak'n mess. I did the call back option when it was my time, 9 TIMES I was hung up on when I answered the call, plus over 5 hours total trying to resolve the issue. The payment was made on Tuesday then Wednesday morning first thing there goes my service, GONE! Upon calling they can't find my account via name, address, or phone go freak'n figure! Then I get, "we'll need to search for what happened and credit your card back, but we need a payment." ok fine I paid and was told because it was TOTALLY THEIR ERROR my services would be back on in a rush. Well I went about my business came home about 5.5 hours later and guess what STILL NO SERVICE!

Ok you can use my address to send me a damn bill but you can't pull up my account using said address then oh the phone number isn't a land line so we can't pull it up! What the hell difference does that make, it's the number ASSOCIATED with the account. So again I call, finally after being transferred to one rude person after the other and there was 5 of those said people, I gave up. Guess what my service was then back on.

Let's see, 2 weeks, 9 hang up's, 5.5 hours on hold, and one moron after the other, I think it's time to switch. Verizon I never had an issue with talking to nice people or getting things done. The people at Frontier are the RUDEST AND MOST UNPROFESSIONAL PEOPLE I have ever had the displeasure of talking with. I will be taking my business and hard earned money elsewhere, SO LONG MORONS!

Too disgusted by their horrendous customer service to write a coherent review...but trust me, they're the WORST COMPANY I've ever had the misfortune to do business with.

Called no service put on hold for fifteen minutes then told me they would connect me directly to a tech support then hung up. Not good...

WOW! It takes a strong brave person to drive a truck with "Frontier Communications" written on the side.

I called Frontier on 09-11-19 and advised them I was looking for home phone, internet and basic cable bundle for less than $130. The gentleman stated the price would be $120.00 a month but that he didn't know about the taxes.
I agreed to the service and a 2 year contract.
My bill is $140. Per month BECAUSE OF TAXES AND SERVICE FEES Are you kidding me.
What a rip off. I've called several times and asked to speak with a supervisor. The first time I was told my request was processed and that a supervisor would call me back within 4 weeks.
Well 4 weeks later I get another bill but NO PHONE CALL. I called customer service and repeated my story only to be told THERE IS NO SUPERVISOR I CAN SPEAK WITH, There is no main number to speak with someone at a higher level. I was also told there is nothing they can do about TAXES AND FEES.
Well, they were wrong. I am leaving warnings every place I can so that NO ONE ELSE is LIED to.
And I plan to do this for as long as I have to put up with their nonsense and lies.
This is UNFAIR BUSINESS practices...
Please heed my warning, STAY AWAY FROM FRONTIER.

Horrible, ruthless company. Shut off service for a SUICIDE HOTLINE FOR CHILDREN over billing for equipment that was never received! Question: Can dead children live stream games?

The worst customer service both on the toll-free line and online. Very disorganized and unprofessional.

Im stuck with internet for a little. Going to go to another service provider. I did cancel the cable & phone today. After 5 1/2 hours. I kept being on chat and when telling them I wanted to cancel the two because of all spam calls and rebooting cable the chat wouls suddenly close. Keep in mind, the person on chat would say "keep chat open" which I did. I woyld get transferred to people within the char as well. They gave me a number to call too. So i called the number 40 minutes to 1 hour to talk to someone. 5 1/2 hours later I was still on hold. All the while getting back on chat. Well after the 9th chat & 13th person within chat I was supposedly getting help. I told them I done with your phone service & cable. They kept trying to delaying me saying the processing wasn't going through. To please be patient. Seriously be patient. I missed out on 6 hours of work and Im the sole provider. The whole time I was caring for others in home. Now I have to hustle and work even more hours to make up for money lost today. I already work 12-16 hours a day and now will have to pick up another shift to make up for the money. Im exhausted. Comments from chat the last person in photos.It took him 45 minutes to complete. It didnt take that long to set up.

I had been a former customer of Frontier back when they took over Verizon's FIOS customers. The service then was horrible. But after a couple of years, I expected them to work out their problems.

No such luck. They still have terrible service. I had scheduled installation of my internet service today after waiting 2 weeks. I was told to expect a technician between 1pm - 5pm, so I took that time off of work. I called after 2pm to confirm someone would still be coming. Although I was told that they were experiencing delays, someone would still be coming over. At 5:05pm, I received an automated call telling me that they would not be doing the installation and that I had to reschedule with the dates being so close to the Christmas holiday. What the hell?! I took time away from work, waited 4 hours and still did not get my service. Why wasn't I notified in advanced that there were delays? I had to make the phone call to find that information out. And the fact the service representative told me they were still coming before 5pm? Very misleading. I could have done something else with my time. Extremely disappointed with them and don't plan on using them ever again!

Waiting 25 days plus for them to fix internet is too long. STILL waiting they made me wait 21 days they did not show up

Worst installation experience ever. I had to waste more than 8 hours stuck at home waiting for their technicians to come, who did not come in the end, on separate two occasions. They have absurd scheduling date format which is something like 3/8 1-5pm, forcing you to wait for hours if, for some reason, they do not come. When they did not come, I contacted their customer service and was rescheduled to a week later, which was 3/14 1-5pm, and was told they left because a long fios cable had to be installed first for safety reasons for my home location. A cable technician came on 3/12 and installed the cable, and told me the installation will be completed as scheduled on 3/14. Second technician never came and when I contacted their customer service again, I had to struggle for two hours with their operators to no avail. In the end, I was abruptly disconnected as if the operator intentionally disconnected, which was the worst experience ever in my life. At this point, I simply gave up on them. Never contacted again until I got a call two days later telling me they had 5/14 as scheduled date on their record and they can reschedule it to 3/17, which is tomorrow. WHAT THE HECK? Why scheduling and installing is so difficult, long, and complex with Frontier? Spectrum had to do similar cable installation for my home but I never had any issues with them. They even had to come several times to fix the cable and reinstall when it was naturally cutoff. Spectrum technicians will come on time and simply do the work and leave (they also do not have weird scheduling format like 1-5 pm). I only wanted to switch from the cable internet to the fios internet to see how they differ. I never expected it would be this difficult.

I'm very satisfied with my service the failure comes with a useless website calling them is a nightmare!

For the past 5 years my landline & internet has been out more than in. Getting a credit is like pulling teeth with a tweezers. Finally in Feb & March our landline of 37 years didn't work at all. I dread even calling. I canceled the landline on 4-21-22.40 plus days out of service I got a credit of 70+ dollars, that took care of Mays internet bill and a 18.88 credit left for June. May 28th the internet went out till late day July 8th. We were told by the technicians over and over the lines are crumbling and they keep patching. This time it was a terminal. Technicians advised it may not be able to be fixed because a third party couldn't fix it. (And get another service) We decided we couldn't take it any more, after paying for streaming services we couldn't use, upgraded our date that cost an additional 40, and still couldn't stream services without an additional 50, we had it. I paid Junes bill, because I was promised a credit for the whole month and 8 days of May. We canceled July 9th. Was promised a check for those dates. Today I get a bill for 7-8-8-9. I call, 2 1/2 hours later and talking to a manager, they refuse to give me approx 70 credit. And I owe July- Aug
Bill, because I canceled one day within the service period. The incomplete manager said there was already an 18.88 credit in June, a duh, I was from my 5-7 bill. I asked how could I get a credit before the internet went out, then told me no record of it being out. Then policy they can't credit me,
This is what wrong with America!

Verizon is transferring some of its less-profitable accounts to Frontier Communications, whether its customers like that change or not.

Yesterday morning (Thursday, March 31), I got an email from Frontier, inviting me to set up a new Frontier ID on its website for my Verizon account, and to link my new ID to the account.

This afternoon (Friday, April 1), I set up the new ID and password successfully, but got an error message each time I tried to link the account, using each of the three possible data elements (email address, telephone number, account number) in turn. I tried logging off altogether and logging back on, using my new Frontier ID, but this time I got an error message to the effect that the billing system was unavailable, and that I should try again later, or use their Chat service, or call the 800 number for assistance.

I called the 800 number, and fought my way through the usual annoying audio menu until I reached a female human voice, to whom I explained my problem.

"The system is undergoing maintenance," she replied, "you'll have to try again after 24 hours." Then she shouted "APRIL FOOL!," giggled hysterically, gave me a "raspberry," and hung up. (Oh, all right, THAT didnt happen!--But it COULD have!).

Either Frontier's left hand (customer service) doesn't know what its right hand (system maintenance) is doing, or the company just doesnt care. In any case, this is not a good omen for customer service. Find another telecom company, if you can!

Update 4/2/2016: for a sample of the many, many complaints about this company, see the comments at the "Consumer Affairs" website (go to www.consumeraffairs.com and search on "frontier communications").

I have had several accounts with frontier and in all of them there is always a delay with the installation, this last time they lied to me several times, including a technician who never show up for the appt this was what happened I call on 12/1/2022 for a new service I am given an appt for 8 days later more than a week and i work from home as a manager but it was nothing that i could do so i agree it turns out that the technician says that he could not access the property, property that does not have fences or any type of gates so at this point the only solution that they give me is to do another appt for the installation and that i have to wait another 7 days and it turns out that the technician says that there was no one on the property I called him 6 times and without an answer 6 time no 1 or 2,6 In addition, there were people in the house waiting specifically for this person, that was on 12/15/2022 so far i have been waiting for 15 days for a service. I spoke once again with the costumer service and they tell me that on the 17th or 19th someone will come or At least they will give me an answer, the latest being 12/22/2022. It turns out that today, 12/19/2022, I call because no one came or call and they tell me that until 12/30/2022 they cannot do anything so they literally lied to me more than once the technician and the costumer service and i call the 1 of december and they maybe can do the service a month ago but a this point i dont know if that is true STAY AWAY FROM THIS COMPANY!