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2 Reviews by DAWN


Good morning all!

I have tried for 2 days now to get info on when my cards and welcome package will be sent. The first MORON I spoke to says, "oh I don't know we don't show anything are you sure you have the right place? I'm not able to see what you are talking about." Really?! The right place, YES idiot I know who I paid my first 2 months to! You have my money and now can't give me anything but an attitude and a moron to talk to... yeah NO!

Day 2, I got another attitude riddled "person" that says, "the cards are sent out on the 1st of the month that your coverage starts." I can't see anything for you because it's not the 1st of the month." REALLY?! No idiot, cards and info are sent BEFORE the start of coverage so that people can go to the doctor and give them their insurance info. HELLO! Then I ask for a supervisor and she was helpful in that she gave me the info that I was needing and all was good.

So why in the hell can't BCBS get any people that know how to do their jobs and give people correct info instead of saying, "duh I don't know" or have an attitude from hell? This company has gone way down hill over the years and their customer service people don't give a damn about anything. I'll bet they would care if they didn't have that job answering member questions CORRECTLY or at all... so stop with the attitudes and do your job cause you may not have it if more people complain about you.



This company is the very worst! Holy sh*t! I had for almost 2 weeks tried to take care of an issue with a payment for these morons and OMG what a freak'n mess. I did the call back option when it was my time, 9 TIMES I was hung up on when I answered the call, plus over 5 hours total trying to resolve the issue. The payment was made on Tuesday then Wednesday morning first thing there goes my service, GONE! Upon calling they can't find my account via name, address, or phone go freak'n figure! Then I get, "we'll need to search for what happened and credit your card back, but we need a payment." ok fine I paid and was told because it was TOTALLY THEIR ERROR my services would be back on in a rush. Well I went about my business came home about 5.5 hours later and guess what STILL NO SERVICE!

Ok you can use my address to send me a damn bill but you can't pull up my account using said address then oh the phone number isn't a land line so we can't pull it up! What the hell difference does that make, it's the number ASSOCIATED with the account. So again I call, finally after being transferred to one rude person after the other and there was 5 of those said people, I gave up. Guess what my service was then back on.

Let's see, 2 weeks, 9 hang up's, 5.5 hours on hold, and one moron after the other, I think it's time to switch. Verizon I never had an issue with talking to nice people or getting things done. The people at Frontier are the RUDEST AND MOST UNPROFESSIONAL PEOPLE I have ever had the displeasure of talking with. I will be taking my business and hard earned money elsewhere, SO LONG MORONS!

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