Frontier Communications

We have had Frontier Communications since July 2019. It has been nothing but a problem since it was installed. We subscribed to their Premiere service and pay over $260/month. Several of the channels did not come on and I would get an error message. I would then have to call Frontier(average wait time 20-30 minutes) to get them to do whatever they do so that I could watch a channel that I paid for. Several of the channels freeze and unable to watch them for long periods of time. I am constantly having to reset the main boxes. I was told that we needed a tech to come out. We had two techs and they said there was nothing wrong. In September while installing new service for another customer, they unplugged our service because we did not show up in their records. We were without tv, internet, phone or security for over 24 hours. When they finally came out to fix what they had done, we were told that the old equipment we had would no longer work and that they needed to redo all equipment. They were at our home for over 5 hours. When the tech left 2 of the tvs had a picture but no sound. We had to call them back again. I completed several of their surveys at their request. Needless to say it was not a positive review. I received one reply asking for more information. I have never heard another word. Unfortunately they are all that is available in my community. They clearly do not care about the customer!

We had Frontier for a year. We switched from their cable to DISH because their DVRs are antiquated and you can only start a movie from the main box. You can't record from any other box than the main one. Totally stupid. We moved and asked Frontier to move our Internet Service. They quoted an install date 2 weeks out. The day before they were supposed to install they called and said that THEY had made a mistake on the order and it would be SEPTEMBER 15th before they could come install. That's 18 days after 14 days of waiting. You can guess where I told them they could shove their installation. I ended up going with Comcast because they could at least get the installation done within a week. FRONTIER made the mistake and they couldn't take responsibility and get someone out to install when they promised. I dislike Comcast as much as Frontier but whoever installs the soonest wins.

Trying to get a phone line for my elderly parents, no one is being helpful. It should not take a call to the damn white house to get a phone line run. My parents are in their 80's and all I need is a regular land line run, they were suppose to come out 7/5/22 and do this, yet no one called, no one came and we sat there all day, I missed a day of work and other things that I had scheduled just to sit there an no one come. All the while they are charging an arm and a leg for a regular phone line... what happens if my mom falls and can not get help, what happens if my dad has a seizure and no one can get help... All because you did not follow thru with your work and did not have the care to call me and let me know anything about a third party verification! Again, this should not take an act of congress to get done, its a damn phone line people - get it together - Get knowledgeable people that care, that know who we need to call and make sure that the number that they give out is still in service (that would be common sense huh)

Had an appointment on 3/21/2023 no one ever showed up. Called the same day and was on the phone for over an hour with three different people and still could not get another appointment. Used their chat service and was chatting with Mellejor Jessa, then to Mark Conrad and to Jelissa Chris. Still no appointment and have been on the chat for another hour. Then Jelissa told me I would have a $35 fee for them to come out. Then said the system was not responding and then was dosconnected. Frontier Communications has come very serious issues they need to fix, my advice is to stay away.

I paid deposit in February, didn't get service until April, WiFi runs slow, you get charged for service even when they turn it off, I would not recommend this wifi, or anything they have to Offer, Better off using Hotspot from your phone. ALSO THEY WILL DISCONNECT YOU AFTER 30 DAYS AND THEY U WILL HAVE TO CALL SALES DEPARTMENT FOR A NEW CONNECTION, THEY WILL NOT LET YOU KNOW, SO IF U ATE LATE CALL TO PAY DO NOT USE APP!

ELEVEN DAYS without internet from 8/14-25/22 with no updates, no cause for outage. Customer service had no clue but to robotically assign a repair date ELEVEN days later. Zip code *******. What's more to say?

Horrible company took advantage of my elderly father. My family and I set up a landline for my dad. The first bill was insanely over quoted price. He was also promised a discount monthly for auto pay and then when we try to set it up, we were told it didn't apply to him. I then reached out to customer service who would not disclose the first name of the worker that quoted us the initial price. Instead he said it was against company policy and sent me to an 800 number where they were just as unhelpful. We will be changing providers. DO NOT USE THIS COMPANY. THEY TAKE ADVANTAGE OF ELDERLY AND LIE ABOUT FEES.

To join the Frontier class action, go to http://www.rosenlegal.com/cases-1213.html or call Phillip Kim, Esq. Or Kevin Chan, Esq. Toll-free at *******653 or email *******@rosenlegal.com or *******@rosenlegal.com for information on the class action.
Rosen Law › cases-1213
Frontier Communications Corporation: Rosen Law

I have had Frontier service for years. About a year ago they increased the rate on my service without notifying me and switched me to paperless billing without my request to do so. Despite my requests to receive a bill, they never changed it and never even sent me an electronic bill. So I continued to send in the payment I had always been paying every month. After a year they had a collector call me to demand payment for the difference in what they increased it to and what I had been paying, plus a slew of late charges. I spend several hours on the phone over a few phone calls trying to find out how this is possible only to be shut down every time with the answer that it is my fault for not keeping track of the payments. Well, they never notified me of anything until a year had passed and requests to receive paper statements went unanswered. This is absolutely the worst customer service and I think what they have done is actually criminal. If you choose to do business with this company, I highly suggest that you watch your back because they do not care one ounce about their customers.

Make sure your billing cycle starts at the end of the month as they do no prorate your service when you are canceling. So if you billing cycle is the 18th they will steal from you for the rest of the month or charge you for the full amount.

FINALLY HAD TO ASK THE CHAT-BOT WHAT PRESIDENT WAS ON THE PENNY TO GET A HUMAN RESPONSE. AFTER 30 MINUTE ON HOLD AND IN CHAT HELL. STILL DIDN'T GET THE ANSWER TO THE ORDER STATUS BECAUSE I DIDN'T HAVE A PIN NUMBER, ASKED CSR TO HOLD CHECKED THE BILL, OUR ACCOUNT DOESN'T HAVE ONE. CSR HUNG UP ON ME BEFORE I COULD TELL THEM NO PIN NUMBER... TERRIBLE CUSTOMER SERVICE. 0.0 STARS...

I had frontier internet for 6 years as they were the only provider in my area. You do not get the speeds you pay for. With a dsl connection it should NEVER disconnect yet it did constantly. I live in Wisconsin and their main line was cut on a road rebuild site the entire Northeast of the state was without service and frontier had no idea it was out. I was without internet n phone for 3 days. Called customer service to ask for a credit n got a rep who barely understood English. Didn't give me a credit. The same thing happened a week later, their main line was cut. And I phoned them again. Telling them if you had any brains you would send a field crew out on the road rebuild making sure your lines don't get cut. Bad experience. Don't use them. Their internet service is awful. Thankfully a small start up has service in the area. Just got it. My computer works faster, sites load as they should. If frontier wants to offer crap offer dial up.or maybe their dsl IS dialup in disguise. Bad, bad, baf

I am on my third call to customer service since "upgrading" to 1 gig. Had plan for 500 mbps but NEVER got that speed either; speeds typically ran between 190 and 300 mbps. I placed the order to upgrade to 1 gig 2 days ago. I told the first c. S. rep I think I need new equipment for this and he said oh NO, you are wrong, just wait 24 hours and I'll do it from my end... next night still no 1 gig and still with slow 198 to 280. Second call to customer service and some guy in a noisy call center who spoke barely intelligible English kept doing repeated speed tests and had me unplug the modem. That was the second 30 minute call. No resolution. Today I have made my third call. Router reset then told I have to have new equipment (as I told the first rep on the first call). This is horse hockey. I would love to go with another company who actually speaks to their customers with their own employees and does what they say. The main source of my inconvenience is the incorrect information from the idiot at the vendor call center. None of the previous reps were hearing what I was saying. At least the third guy is attempting to schedule a tech visit.

I had a truly terrible experience with Frontier and I would never recommend them to anyone. My scheduled appointment was not honored, and when I called customer service and spend over 3 hours on the phone re-explaining my situation, I was met with incompetent, unhelpful representatives who clearly did not understand, provided contradicting information and transfered me to multiple departments.

When I finally managed to get several managers on the line who claimed to be able to help me, they lied about the status of my appointment and made promises they had no intention of keeping. It became clear to me that this company has no regard for their customers' time or needs.

I spent countless hours on the phone multiple times with customer service representatives who were unable to resolve the issue and seemed more interested in making excuses than actually providing a solutions.

Overall, my experience with Frontier was a complete disaster. I would never recommend them to anyone and would caution anyone considering their services to look elsewhere. This company does not honor their appointments, has customer service representatives who do not understand their customers' needs, and lies to their customers. Avoid them at all costs.

I was a Frontier customer in North Carolina then moved to Florida where there was no Frontier service.

I was promised, however, that I could maintain my Frontier email for life. WRONG! My decades long Frontier email account was destroyed without warning. I lost all of my legacy emails, contacts, etc., etc., etc.

You are out of your mind if you trust Frontier Communications at any level. They are massively unworthy of customer trust. My Frontier email address vanished!

When contacted customer service and technical support they only read me "standard responses" from tech support script sheets. Even though I did't delete my email account - they say the problem is on my end. My webmail email account with Frontier and decades of legacy information is simply gone. I'm told there is no record of my account.

Technically, Frontier could re-start my account but refuse to even acknowledge that it can be done. They outsourced email to Yahoo a long time ago. I made a HUGE mistake by trusting Frontier.

What more can I say? In more than 30 years of working with computers...this experience has ben the worst i've ever had.

You have been forewarned. You should have your head examined if you ignore my warning.

Hey, Frontier, turn my account "back-on" and I'll retract my review. But you won't.

Readers: Pay close attention to how Frontier responds to my review - they'll blame it on me.

Good riddance Frontier. You broke your promise, couldn't care less about my situation and you are a disgrace to the telecommunications industry.

William G. Perry, Ph.D.

Poor customer service. It is the weekend, so tech support is not available (for my dragging, insufficient wi fi). I will have to call back during regular business hours. The way I got through today to hopefully a "human" not a robot, was through chat. It was semi robotic BTW. I had another issue - being billed $2.99 for a paper statement this month.

45 minutes of long chatting with pre prepared answers. I did get a $3 credit for 6 months of paper billing. The idea is to go paperless for the environment, I understand. But an extra $2.99 is a penance for the customer who should have been warned ahead of time. It should have been included in the contract and part of the service fee, not extra; and Frontier should/could have offered a $2.99 savings if customers want to go paperless. Why do they have 4 pages for their bill? When my other utilities, water and gas, use one piece of paper.

My other complaints: Maneuvering their website is difficult. They also add to their bill a "recovery " charge that fluctuates. It is not a tax, or surcharge which stay the same every month; but it looks like it is income for Frontier. Why not add that along with their "paper fee" to the monthly service charge when offering the contract? It's deceptive.

This is the worst phone and internet provider for your business. They absolutely suck. The customer service and billing department are completely incompetent.

They cut my line and had me waiting days with no service on a totally wired home. Their mistake and they cut line BUT WOULD THEY COME OUT TO FIX? Yes after 4 days! Their error, they cut the line and they were rude and dismissive and did NOTHING to fix or expedite. Because there is somewhat of a monopoly FRONTIER DOES NOT CARE. EVEN IF THEY CAUSE THE ISSUE, CUT A LINE, THEY WILL JUST LEAVE A CUSTOMER FOR DAYS WITH NO SERVICE THAT THEY PAID FOR.

SPECTRUM IS BEING INSTALLED AS FRONTIER DOESNT CARE ABOUT CUSTOMERS