Frontier Communications

I live north of Minneapolis and we have two options for internet service, frontier and a locally-owned company using 5G technology. We chose to go with the 5G service because we wanted to support a small local company and their monthly rate was less than Frontier. We ended our service with them 5 days into our billing cycle. They will not charge a customer a prorate for a small portion of a billing cycle's usage. I have spoken with them multiple times and they will speak to you as chipper as they can be, but they will not accommodate your needs nor will they empathize with you if you're in a financial situation that doesn't allow you to refuse to pay them. We went as far as figuring out what the daily charge was and sent them a check for the 5 days as well as the local taxes and fees associated with a billing cycle's charge. We also included a letter explaining how we came to that check amount and why we see it's fair we pay for the 5 days. They deposited that check, but still request the remaining balance. I spoke with 3 different agents, a phone call lasting 30 minutes, and all of them chipper as can be said they cannot waive the balance, they're not allowed to do that. I was then threatened that they would file my neglect to make a payment with a credit score agency. This lack of empathy and understanding is something that raises many red flags for me and acknowledges why this company has such a poor reputation. If possible do not do business with Frontier.

My husband switched to Frontier to find a cheaper service. But not all cheap is worth it. Our cable got cut when we were having our paver put around the house. He called and no one came to fix it. He decided to cancel the service and he thought it was all good. Frontier kept on charging us for months at least 4 mos. And I didn't realize it because it's an automatic credit charge. I called Frontier myself and finally terminated the account. I asked for refund which I never got. Then I called back two more times yo make sure account was terminated then I found out I still have an outstanding balance for the cancellation fee and the eero equipments which no one told us that we had to return till I called yo follow up. Their customer service did not give us any instruction regarding the equipments. I asked for the code so I can return the equipments to UPS which they did not send because of a wrong email they wrote down when I spelled several times my Email. I honestly think, it was done in purpose so they can collect more money from us. I finally was able yo get the code and dropped it in UPS. The UPS guy said hold on to the tracking number because UPS is known for saying they never got the equipment. So that was my nightmare that I went through with Frontier, never again as long as I live!

I have no phone or internet when it rains. The phone will ring and ring over and over and go into the answering system with recorded messages til there is no space left as long as it is raining. I am unable to make any calls either, just dead line with static. I have to disconnect the line from the wall. Or ruin my phone? This problem has been going on since June. Latest issue was calls were going into 911 and police were sent out. Twice police went to neighbor when I wasn't even home. I was told by neighbor it was not raining. Third time police came to neighbor and then me at 2:00 a.m. in the rain saying they got 911 call. If we each didn't come to the door, would the police break down the door thinking someone was having an emergency? Issue was then escalated and no tech showed up. Fourth time I was home (no rain) and police called me asking if I called 911. Tech finally came more than two weeks later and replaced corroded wires. Still having the same problem. Next two scheduled times, no tech showed up. Now scheduled service is in 18 days (if anyone shows up). Never had any phone problems when I had Verizon or ATT. Wish someone, ANYONE, would take over Frontier. Worst company ever.

BOYCOTT THIS COMPANY! The Frontier technician inappropriately touched my wife, while I was at work. I called to complain to the company on Saturday. They stated they took this "VERY SERIOUSLY" and would give me a call back on the next Tuesday, with a status update. The NEVER called me back. I then called back the next day, for a status update... and waited 30-40 minutes to talk to a manager... then to a director... then got hung up on. They obviously don't care about sexual harassment and/or inappropriateness. Im done with this horrible company. If you have them... choose ANY OTHER COMPANY... even if it's dial-up. DONT SUPPORT A COMPANY THAT SUPPORTS SEXUAL HARASSMENT AND PROTECTS THEIR PREDATORS!

I recently had the worst travel experience on Frontier Airlines. My flight from Orlando to RDU on 11/12/2023 was delayed over an hour past its scheduled departure with no explanation or communication from staff.

Passengers sat on the plane with no information about why we weren't taking off.
After this unacceptable delay, we were finally told we had to deplane due to an "airport software issue." However, this turned out to be completely false information.
Because of this excessive delay and lack of truthful communication, I missed an important work meeting I was traveling to attend.
After waiting on the plane another 20 minutes, we did end up taking off, but then upon arrival, we were forced to sit on the tarmac for another 45 minutes before allowed to deplane.
The entire situation demonstrated an astounding lack of respect and care for customers by Frontier Airlines. The excessive delays, false information, and poor communication made for a terrible travel experience.
I emailed Frontier to complain and request a refund, but the email address provided on their website (info.reservations@***.com) seems to be invalid.

This shows just how little they care about hearing customer grievances and improving operations and customer service.
I hope sharing my awful experience saves other travelers from the frustration of flying with Frontier Airlines. I will certainly never book with them again after the blatant disregard they showed for their customers' time and needs.

The Tuesday before Thanksgiving, the Frontier contractor came thru my neighborhood installing fiber optic cable. They ran it thru my sewer line and damaged my water line (someone didn't check where the lines were). Had to take time off to get plumbers out to fix the sewage nightmare and it cost me $1500. Wednesday before Thanksgiving, called Frontier at 8am while my husband dealt with the plumbers. Was on hold for 3 hours just to get to a live person and then got transferred a few times, more holding and then got to someone who apologized for the inconvenience, took my info and said someone would call Monday. The actual contractors were down the street fixing a city water line they broke, so my husband chased them down and talked with the supervisor. We missed our planned vacation to get all this fixed. A month later I was actually reimbursed for the cost of the plumbers, but nothing else. Then Frontier sends their sales team at dinner time. I told the 2 guys that I wasn't interested due to the sewer nightmare. They continued their high pressure tactics, trying to tell me Spectrum was slow and unreliable (it's not). They tried to say that they offer the highest speed with no lag even during peak usage. Not physically possible. Then they try to tell me it's cheaper. I told them no, I prefer the Spectrum customer service that actually answers the phone and helps me. Then the sales guy says that he can schedule an install for 2 weeks out so I have time to get over sulking. Nope dude... now I will never use Frontier and I will tell everyone!

I would give a ZERO rating if available! We are seniors and having to deal with Frontier's "Customer Service" is an exhausting task! We have been customers for over 10 years (not because we love frontier but because they are the only choice we have for internet) and have had nothing but problems after problems. We have been out of service 17 out of the 28 day billing cycle. I called to get reimbursed for the outages and the girl tells me all she can give us back would be 42 cents a day for a total of $7.14 for the 17 days without service!?!? We have paid our bill (which is over $133.00 a month with $30.12 of the bill for taxes and surcharges that they can't explain to us) on time every month for 10 years and that's all we mean to them? They can just cut me off if I choose not to pay for service that we aren't getting but I have absolutely no recourse?! There hasn't been a time that we have called to get help that we have actually gotten help. Why are they aloud to get away with such service without accountability?

On Nov 17 requested a voicemail service with a rep who must have been oveseas--bad phone connection etc. He accidentally initiated a request to drop Voicemail. On the 21st, I was told I already had it. After almost daily calls and chats, Frontier couldn't agree if I had the service or not. I tried evey day to sign in and was told by the robot that my phone number (which I have had for ten years) was invalid. On the 28th of November I gave up and asked them to cancel the request. That took an hour. I don't think I've ever writte a review one way or the other about a corporation. I don't expect much in the way of service, but Frontier is so over the top in incompetence you wouldn't believe the story if you saw it in a movie.

It only took 1 hour after the installation of frontier's internet for me to realize what a huge mistake I made signing up for frontier internet. One hour after the technician installed and tested the internet connection, I lost complete connection to the internet. I contacted their support and was on the line with them for 3 hours, but they couldn't figure out or resolve the issue. I contacted the door to door sales rep that signed me up for frontier and he tried to get the issue expedited and resolved. The Sales rep was very nice and contacted the tech department as well to try to expedite the process. But as a new frontier customer who was a frontier customer for only an hour, I was told that they would send out a technician in 5 days. 5 DAYS! If you value quality and care in services you pay for avoid signing up for frontier internet. It is evident that they show no interest in their customer's issues nor do they have the capability or resources to resolve their internet issues in a timely or sufficient manner. AVOID AT ALL COST!

I have never had a good experience with Frontier, but just like other Frontier users, they are my only source of internet for where I live. If I could give zero stars I would. It took them over a month to finally hook my internet up, then after a month of using it, it went out. I then had to wait three weeks, just for them to reschedule on me. One more week passes, another reschedule. Another week and I finally have someone out there. They "fix" it, I have internet for a while, goes out again. Play the usual waiting/rescheduling game. Someone finally comes out, tells me the last technician did everything wrong (installed wrong modem, didn't strip copper wires, etc.) and this technician "fixed" it. I have internet for a while. Internet connection drops again recently, come to find out the last technician never put the lid back on the outside internet box (I'm not sure what else to call it) and he tied it on with a piece of rope he found lying around. I open the box and discover tons of rust, water, and bugs inside of it. I am now being told to wait three weeks before the technician can come out to fix it. I'm close to dropping the service all together and switching over to Starlink from Elon Musk. It may be more expensive, but at this point I would rather have expensive Starlink internet than any-price Frontier (even if they provided it to me for free). I hate Frontier.

To start, I am 72 and the installation took a week to finally get everything working. We were out internet for several day. We have a smart home, so this was a large impact. Our printer uses bluetooth/wifi so this was a huge deal. Customer service reps were either mostly terrible or you get a unicorn who know what to do. We were promised a youtubetv coupon 2 months ago. They said they would sent it yesterday. Did not come. Chatted with someone today, it did not come. I chatted today, the rep said, give me two minutes. After three she asked if I was there which I was and the chat ended because it was idle for 3 minutes. Also, their speeds are bullcrap. You only get the high speed if you are connected by ethernet. Modern laptops, including all three of ours and our tablets do not HAVE ethernet ports. Their speeds are the same as the hated Spectrum. They rank 9th in the Consumer satisfaction index AFTER Cox and Spectrum. They are not accredited by BBB and have a 1/5 star rating there. CNET 1/5. Sitejabber 1.1/5. Yelp 1/5.

I started 3 years ago with Frontier Communication with their internet service. The deal was, i would be on a 90mbps internet speed. After doing my own speed test, it showed 55mbps. The way you fix it, you need to put a second port line. For 3 years they have been sending techs to try to fix the issue we all know needs to happen. They leave saying they will do it, but it never get's done. So, after 3 years I'm still at 55mbps, paying $82 a month & they continue to give me the run around. They are full of excuse on way they keep putting up the price, I live in a rural area & they are the only company that provide internet in my area. They know it & take advantage of the folks here by putting up pricing & being bullies to our community. When are the leaders of Sparta, Cookeville TN going to do something about it. Whomever wrights a 5 star review, it's because they work for them or are friends or family of them. They are disgusting, disgraceful company. If it rains heavy or light rain the service goes down. If it a foggy, light or heavy windy day, the service goes down. Enough is enough, someone needs to investigate this company. You have been warned, if you have a choice do not become a customer. No matter how good the deal sounds. They will slowly take your money, because they don't care about you.

VERY briefly and only the main problems:
This is Frontier..."everything is always fine" with them, but the whole internet is sh*t, or yes we see something issue and we working on it and we fixed, but still same everything. This is mostly in Florida. I usually have 40-90% packet loss and 10 pings at idle which jumps to 170 ping all the time. (2 different accounts in 2 different houses) According to them, and according to their advertising, Frontier is the best isp for online gaming in the US, but they say this is not a problem, this "small" pocket loss and ping jump cannot be a problem, and they do not guarantee that this will not happen.
We have been corresponding with them and the FCC for months. They constantly lie and mislead us and the FCC.
But they don't want to and won't do anything to fix the internet. If you are looking for internet for something, NEVER choose Frontier, especially if you want to play online games.

And... Eero router and maximum speed... Interesting. No matter what happens, the speedtest built into the eero router ALWAYS gives maximum speed, while other sites, e.g. speedtest.net, on any server, instead of 1 gig internet, DOWN 200-500mbps and UP 100-300 mbps. BUT eero still writes the maximum speed... Interesting:)
All this with fiber optic and connected with an LAN cable

Tried to get service set up. Frontier said previous account holder (previous owner of the house we just bought) had a balance. We had to jump through hoops to get this cleared up. They base billing on address and not individual. We finally got set up but with the package we did not want. We repeated to CS the package we wanted on multiple calls trying to get service set up. Still no luck. OK, so we just stick with it. I get to pay $6 a month for sports access for my region that I was not told about but which I'm informed I have no choice but to pay. I'm paying more now than what I was paying with AT&T. I can't watch OnDemand at times -- the screen becomes pixelated. I've had 3 replacement remotes and 1 replacement box and I still don't have full functionality of the remote for one of my tv's. My service was out for 4 days and all I got was a $15 credit. I work Online, so I had to drive out and find another place where I could work during the outtage. $15? Really?

I'm waiting for a reliable alternative for my area, and I will be switching... Oh, and the tech guy who finally came out to fix my connection was seen by my neighbor snooping around my garage and looking into my cars. If you're reading this, Frontier, and want to keep a customer, contact me. I'll be happy to verify my account.

I feel frontier is in breach of contract not only did frontier start my install but then did not complete it for a week but now its been 4 weeks and I cant mow my yard because of your firber optic running accross my yard your causing be to be fined by the city for not mowing I have reach out to will the sales rep as well as managment that he referred me to and sent me to voice mail and never returned my call when I do get a hold of frontier people which has been several times Im always sent down a dead end and know response I was told when I signed up *** that it was not a contract **** and could be canceled anytime but now I find out its a 1 yr contract *** and the cable would be buried within 7 days its been 4 weeks Im going to contact an attorney if I dont get this resolved Best case is cancel my contract with no negetive reprocutions since you have not kept your word and If you cancel my contract it needs to be in writing (since your company is known liars) that there will be no negetive financial reprocutions to me or my credit.

I use my desktop with a modem-i know when i need to replace my dsl filter-every time i call, i'm told, we don't have them or MAM, you can go to best buy and buy them and today, right now-i'm listening to that horrible hold music that makes you want to put an ice pick into your own brain-i was on hold for 39 min. And this nice woman (she tried) gave me another phone number and that person told me-we haven't sent those out for over a year? I hung up and am on hold now... i ask them, "can't you just look up my last order and send again?"... we'll see... now-she just asked me if i was in home or office because it's WEIRD TO HAVE 4 FILTERS IN A HOUSE, those 3 (not 4) they sent me last time lasted a long time but she acted like i'm LYING-w. T. f.? I am retired and online most of the day and i know when i need a new dsl fitler. I just asked to speak to a supervisor... holding again... this seems to be ROCKET SCIENCE... and now, i'm told-we only give you the FIRST one free-i have a FRONTIER BOOKLET that came with my modem that says: Some disruption in phone clarity and internet service may occur if devices are left unfiltered. ADDITIONAL filters are available FREE of charge by calling *******430... NO THEY'RE NOT! Still on hold and now, this guy (to get rid of me) said 'i'm going to send you a filter'... what a f'ing joke! This call is now 32: minutes and i don't even know if he's still there... if i have to call again-it will be the highest up person at frontier-whoever that is

I SPENT OVER AN HOUR TRYING TO JUST GET MY PASSWORD TO WORK BUT I COULD NOT GET THROUGHT AND I AM PISSOFF. Frontier IS ABOUTTHE WORST CUSTOMER SERVICE IN THE INTERNET WORD, so sad but they know what they are doing! Absolutely deceiving that we have to pay over pay for a service that should not be taxed so much and not getting the service we deserve!

Terrible customer service. You will be on hold for a MINIMUM of 20 minutes for ALL calls concerning service. When THEIR hardware breaks, it takes TWO WEEKS for "the first available" appointment for a technician to show up and "fix" the problem. Just two weeks after the technician "fixed" the problem, again, I have NO service! ANOTHER TWO WEEKS FOR THE "first available" appointment for a technician. After I hung up with Frontier, I called Spectrum at 4:30pm, they had a technician out at 9am the very next morning to set up my Internet and I am extremely happy with SPECTRUM!
AVOID FRONTIER! They do NOT provide timely service, they do NOT care about your needs as a paying customer!
Elaina W.