Donna M.

I use my desktop with a modem-i know when i need to replace my dsl filter-every time i call, i'm told, we don't have them or MAM, you can go to best buy and buy them and today, right now-i'm listening to that horrible hold music that makes you want to put an ice pick into your own brain-i was on hold for 39 min. And this nice woman (she tried) gave me another phone number and that person told me-we haven't sent those out for over a year? I hung up and am on hold now... i ask them, "can't you just look up my last order and send again?"... we'll see... now-she just asked me if i was in home or office because it's WEIRD TO HAVE 4 FILTERS IN A HOUSE, those 3 (not 4) they sent me last time lasted a long time but she acted like i'm LYING-w. T. f.? I am retired and online most of the day and i know when i need a new dsl fitler. I just asked to speak to a supervisor... holding again... this seems to be ROCKET SCIENCE... and now, i'm told-we only give you the FIRST one free-i have a FRONTIER BOOKLET that came with my modem that says: Some disruption in phone clarity and internet service may occur if devices are left unfiltered. ADDITIONAL filters are available FREE of charge by calling *******430... NO THEY'RE NOT! Still on hold and now, this guy (to get rid of me) said 'i'm going to send you a filter'... what a f'ing joke! This call is now 32: minutes and i don't even know if he's still there... if i have to call again-it will be the highest up person at frontier-whoever that is