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Patricia T.

1 Level 1 Contributor
  • 2 Reviews
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Experience: Home & Garden, Computers & Technology

Member since April 2020

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2 Reviews by Patricia

I have ordered from Goldbelly several times. I recently ordered stone crab and a cake for my sister-in-law's birthday. The stone crab arrived on time and were fabulous. The cake has never been delivered even though my credit card was charged. I have contacted Goldbelly by email. They responded with a message that someone would reach out to me within 4 days. It has been 8 days and I have had no response so I tried calling them only to hear a message that says phone support is suspended due to COVID-19. They have their money and my sister-in-law did not receive the birthday cake. Very disappointed in the lack of customer care.
We have had Frontier Communications since July 2019. It has been nothing but a problem since it was installed. We subscribed to their Premiere service and pay over $260/month. Several of the channels did not come on and I would get an error message. I would then have to call Frontier(average wait time 20-30 minutes) to get them to do whatever they do so that I could watch a channel that I paid for. Several of the channels freeze and unable to watch them for long periods of time. I am constantly having to reset the main boxes. I was told that we needed a tech to come out. We had two techs and they said there was nothing wrong. In September while installing new service for another customer, they unplugged our service because we did not show up in their records. We were without tv, internet, phone or security for over 24 hours. When they finally came out to fix what they had done, we were told that the old equipment we had would no longer work and that they needed to redo all equipment. They were at our home for over 5 hours. When the tech left 2 of the tvs had a picture but no sound. We had to call them back again. I completed several of their surveys at their request. Needless to say it was not a positive review. I received one reply asking for more information. I have never heard another word. Unfortunately they are all that is available in my community. They clearly do not care about the customer!

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