Dean B.

I wish I had read the reviews before diving into the horrible mess with Frontier Communications Internet Fibre, the story like everyone else goes: Called in on a Friday afternoon spoke with the Salesperson who was absolutely willing to sell me service, I requested Business Internet with a static IP Address, no problem. They came out the following Tuesday the tech James did the provisioning, I tested all looked good, 12 hours later I was experiencing errors and could not get connected to one of my clients of whom I was connected earlier that day. I called the next day and proceeded to be routed from one level one tech to another, all and all 18 different techs said I don't have a static IP on my account then proceeded to send me off the infamous auto attendant. Finally, I gave up. Called again Thursday same old story, I think they must enter in their system (Troublemaker) because all the calls from then forward they just laugh when you call and route you someone else. I finally got a trouble ticket on Thursday afternoon ticket #******* met Laural and hardy in the AM Friday morning, Tech Mike looked at the hardware and proceeded to unplug my working Cable Internet connection wire then plugging it into the LAN side of their Sagemcom router, I said what are you doing and he backed out out of the room, obviously he had no idea what he was doing, now Fred the other tech knew the router needed to be re-provisioned, took my work number said it would take about 2 hours, said I did not need to stay for that. 5 hours later I called since still nothing was working, the tech's notes said I just left the site, so they left. Not a company worth buying stock in, in fact the stock has dropped dramatically, sadly I have been promoting their service to many of my business clients, now I'm second guessing myself. If anyone reads this and has any influence, please tell them everyone goes out of business eventually with a 1.1 review rating.